Web and

meeting at unimc Norms in web context for PA Applications of the norms in our websites

Norms are focusing on… Accessibility Usability Transparency Privacy Quality of web Institutional communication

ACCESSIBILITY Definition: «Content is accessible when it may be used by someone with a disability». Ability of informatics systems to provide services and open information, within the limits of technological knowledge, without discriminating any user, including people needing assistive technologies and particular settings.

ACCESSIBILITY Law 4/2004 (Stanca law) –Criteria, principles and methods of assessment to allow technological access to the people with disabilities 75/2005 Presidential Decree to establish criteria and guidelines 183/2005 Minister Decree to establish technical requirements

ACCESSIBILITY Users should be involved to check the accessibility

ACCESSIBILITY Public Administration Ministry, DigitPA and Formez examine the reported practices and point out the best ones

USABILITY Definition: «the chance for users to use web contents easily» 5 requirements of usability: –Easy navigation –Content completeness –Information should be clear and understandable –Communication should be effective –Graphics should be eye-catching

USABILITY Digital Administration Code (DAC, DLgs 82/2005) establishes the main principles: – Information and access keys should be always available and visible; be easy to understand and use; –have up-to-date reliable information –inform the user about the changes that have been carried out –raise and keep the user interest and attention

TRANSPARENCY Art /2009 Decree : "[...] full accessibility of informations [...]” European Charter of rights of citizens in the Knowledge Society establishes 4 essential rights: –to access –to be informed –to be trained –to participate

PRIVACY Privacy Authority/Guarantor (196/2003 Decree) safeguards the rights and dignity respect in personal data treatment In 2008, privacy code is updated (L. 133/2008 and 109/2008 decree) Main rights established by above law: –User must explicitly allow for the management of his information –User must be informed about WHO is keeping his data –User can request the update or elimination of his data

WEB QUALITY Directive points out –Web is the main information channel –Evaluation the customer satisfaction (users must be able to provide feedback) 8/2009 Directive – Public Administration Ministry fixes standards for: –Updating of contents –Usability of services –HTML code accessibility –Identification/matching of site and contents with the public administration/manager

ISTITUTIONAL COMMUNICATION Tools to improve the relationship institution/citizens –Press office –Customer Relation Office –Web sites/portals –Newsletter

2 – WEB SITES IN UNIMC UTILIZATION OF CMS (Content Management System)

WHY A CMS? Updating/Changes contents have extremely reduced times (DAC) Publishers do not necessarily need technical skills Definition of roles Definition of areas of competences among different offices Workflow of editing and content validation (8/2009 DL) Access control (8/2009 DL) Publisher changes can be checked (8/2009 DL)

WHY PLONE AMONG CMS Open source system Programming languages are powerful and reliable (page template and python script language) Suitable for large structured portals Support of local and international community Scalability (ZEO-zope enterprise object) Third party products can be deployed

WHAT’S IN OUR WEBSITES

USABILITY Unimc portal web site Web sites 7 Faculties 14 Departments 8 Institutes 6 Centers 4 Schools Staff 50 Publishers 2 Technical staff Access Almost 8K views per day

USABILITY

USABILITY

USABILITY

USABILITY/ACCESSIBILITY CONTROL INFORMATION –Must be available and perceptible –Easy to understand and use –Provide a choice of immediate actions

USABILITY / TRASPARENCY Completeness of the content Comprehensibility of information Reliable information

USABILITY / TRASPARENCY Definition of roles Definition of areas of expertise Publishing Workflow

USABILITY / TRASPARENCY No technical skills Extremely short times for page changes

USABILITY / TRASPARENCY Access control Verify the changes made by the editors

ACCESSIBILITY Accesskeys Ctrl + a Ctrl + dCtrl + r Ctrl + c Ctrl + m Ctrl + p

ACCESSIBILITY Accessibility requirements for visually impaired –Enlarge font –High Contrast

ACCESSIBILITY - WiseFirb Graphic version

ACCESSIBILITY - WiseFirb High contrast

ACCESSIBILITY - WiseFirb Text only

ACCESSIBILITY - WiseFirb W3C – xhtml 1.0 & css

ACCESSIBILITY - WiseFirb

ACCESSIBILITY UniMC Official Web Portal It is compliant with web content accessibility guidelines (WCAG v1.0) XHTML 1.0 and CSS following the W3C specifications “AA” accessibility level (version 1.0 of WCAG)

ACCESSIBILITY Staff directory (office, role, contacts)

ACCESSIBILITY Enabling staff with disabilities –Special staff directory for switchboard receptionist

ACCESSIBILITY Enabling staff with disabilities –Special technology Screen reader Braille keyboard

ACCESSIBILITY

ACCESSIBILITY

Thank you! Roberto Rascioni CSIA - University of Macerata Italy