Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia Implementation of the Single European Emergency Call Number 112 in Slovenia Romana Slabe, Senior Adviser Administration for Civil Protection and Disaster Relief

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia GENERAL FRAMEWORK EU LEGISLATION (Council Decision, 1991, on the Introduction of a Single European Emergency Call Number, other EU D irectives) European Parliament Written Declaration on 112, April 2007 First European 112 Day on 11 February 2008

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia FRAMEWORK IN SLOVENIA System of Protection A gainst Natural and Other Disasters established in Slovenia in 1991  Monitoring, Notification and Warning Sub-system Regional Emergency Notification Centers respond to the Emergency Call Number 112

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia PROJECT OF ESTABLISHING “112” Beginning in 1995 Agencies involved: MOD - Administration for Civil Protection and Disaster Relief, Ministry of Health, Firefighters Association of Slovenia, other Rescue Services (Mountain, Cave, Underwater...)

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia INTRODUCTION OF “112” transition year - five numbers were active at the same time (till 31 December 1997): three different numbers for rescue services - 93 for Firefighters, 94 for Ambulance, 985 for Emergency Notification Center  112 Emergency Call Number one number 92 for police  113 Police Emergency Number Broad campaign in various media and public schools to introduce the NEW 112 Emergency Call Number to the general public - jointly with the Ministry of the Interior for the Police Emergency Number 113)

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia LEGISLATION REGULATION on the Organization and Operation of the Observation, Notification and Warning S ystem (O G RS 45/97, 05/00) ACT on the System of Protection against Natural and Other Disasters (O G RS 51/06) ACT on Electronic Communications (O G RS 13/07) DECREE on the Quality of Service for the Unified European Emergency Telephone Number “112” (O G RS 118/04)

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia NATIONAL EMERGENCY NOTIFICATION CENTER AND 13 REGIONAL CENTERS (24/7) CE SG GO KK KP KR LJ MS MB NM PO PT TR Zahodno štajerska Koroška Severno Primorska Posavska Obalna Gorenjska Ljubljanska Vzhodno Štajerska Pomurska Dolenjska Notranjska Podravska Zasavska System ZARE

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia MAIN TASK OF THE EMERGENCY NOTIFICATION CENTER - RESPONDING TO “112” CALLS Key task - to monitor, notify and alert in the event of a disaster 112 assistance to those who find themselves in an emergency situation 112 obtaining important information on weather disturbances, shortages in the supply of drinking water, energy, …

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia EMERGENCY CALL TO “112”

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia EXPERIENCES & BEST PRACTICES (1) Policy/Organisation:  Comprehensive disaster management system in place  No bigger financial constraints  Media pressure  Promotional campaign

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia EXPERIENCES & BEST PRACTICES (2) Technical:  Defining the location and identity of a caller – from fixed and mobile (2008) phone s  GIS a p plications supporting 112  Uniform and autonomous communication and information system for protection and relief - interoperable with CECIS  Response in foreign languages  Finding a solution for deaf persons (Fax, WAP, SMS)  WAP information  Incentive s for mobile operators about 112 information

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia EXPERIENCES & BEST PRACTICES (3) International Cooperation:  Learning from other countries (Austria, Sweden, etc.)  Support in introducing 112 : in Candidate Countries and Western Balkan Countries - Croatia, FYROM (bilateral cooperation), Hungary  Slovenia is ready to support other countries with expertise

Seminar on Strengthening Cooperation with the Candidate Countries and Western Balkan Countries in the Field of Civil Protection February 2008, Bled, Slovenia THANK YOU FOR YOUR ATTENTION