MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Presentation February 6, 2003

MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP POSTAL CO-CHAIRPATRICK KILLEEN INDUSTRY CO-CHAIRJOYCE MCGARVY

DESIRED OUTCOME Implement Web Enabled Continuous Process Improvement Capability –Identify; Issues Impacting Efficient Mail Processing of Business Mailings –Inform; Process Owners of Identified Impacts –Improve; Through Information Management and Reporting

DESIRED OUTCOME Business Capability To: – Identify; Via Web 3749 Process – Mailing Identity (Preparer/Owner), Details of Problems, and Processing Impacts – Inform; the Mail Owners, Mail Preparers, and USPS Business Process Owners – Via the Internet (Web Reports), Messaging, and System to System Interfaces – Improve; Through Data Analysis, Information Management, and Continuous Feedback

LAST STATUS As a Result of the Pilot Tests The Following Improvements Will Be Implemented: –Improved Data Collection Process –Improved Data Entry Interface –Issue Status Tracking and Customer Contact for Resolution Interface for the Business Mail Entry Unit (BMEU) –A Data Exchange Interface Between PostalOne! and the Business Service Network (BSN)

CURRENT STATUS Data Collection and Data Entry –Developed a Data Collection Process that Facilitates the Improved Data Entry Interface Issue Status and Resolution Management –Developed BMEU Issue Status Tracking and Customer Contact Interface PostalOne! / BSN Data Exchange –System to System Data Exchange Developed and Tested

OBSTACLES Business Process –Identity;  Mailing Identification; Need Process to Accurately Identify the Owner & Preparer –Inform;  Mailer Notification; Who Gets Notified and When  Identification of Urgency and Magnitude of the Problem

Challenges Technical Process –Identity;  Implement intelligent mail capabilities –Improve;  Implement mobile data collection and RF infrastructure

TIMELINE Rollout Of Improved Data Collection And Data Entry Interface ( Nov 2002) A Limited Pilot Test Of The BMEU Interface (Status Indicator and Contact Management) To Be Conducted in November. Expanded Pilot Test To Begin Jan 2003 National Implementation June 2003

Report Card Rollout Of Improved Data Collection And Data Entry Interface ( Nov 2002)  A Limited Pilot Test Of The BMEU Interface (Status Indicator and Contact Management) To Be Conducted in November.  Expanded Pilot Test To Begin Jan 2003 This is rescheduled to early Mar 2003  National Implementation June 2003 New IBSN implementation June 2003 – possible impacts here 

QUESTIONS ?