OIT Reorganization August 27, 2010

Today’s Agenda Principles of Reorganization Survey Feedback Organization Chart Leadership Team Structure Items to Address Early in the New Organizational Structure How Does This Affect Me? Next Steps

Principles of Reorganization New leadership structures Cleary identified strategic, tactical, and operational direction Focus on human and technical infrastructure for seamless service provision Facilitation of completion of foundation-building initiatives Reduced redundancies and increased efficiencies Increased flexibility for timely responses to new service requests Increased transparency at all levels of the organization Creation of new funding structures to increase service provision Increased staff expertise and maximized staff retention

Principles of Reorganization Q & A

What You Said Should Change Accountability 3 Service Provision 3 ›Multiple staff involved in deployment and support of a service ›Cross-organizational focus on service provision ›One place for staff to look up who supports what service More Cohesion 4 ›OIT to work cohesively ›More unity ›Continuous improvement in communication ›More professionalism

What You Said Should Change Smoother Organization 4 ›Eliminate divisions between units ›Coordinated, documented, practical. organization ›Less duplication ›Streamlined operations Have a Plan 3 ›Organizational plan with measureable goals ›Equal emphasis on planning across OIT ›Organizational plan

What You Said Should Change Project Management 3 ›Broader project management ›Better use of staff on projects independent of their unit ›More pooling resources

What You Said Should Change Restructuring 4 ›Combine infrastructure groups ›Combine units ›Less management, more staffing Miscellaneous 6 ›Create an OIT security team ›Use a more comprehensive approach to the reorganizing effort ›Redistribution of funds ›Stricter computer use-rules ›Fewer meetings ›Remove black out dates

What Not to Change Service Provision/Relationship with Campus 4 ›More cohesive service provision ›Continue improving customer service ›Accountability to customers ›Continue to build rapport with campus Organizational Culture 3 ›Keep the family feeling ›Keep core values ›Keep open door policy and make it more viable

What Not to Change Smoother Organization 4 ›Create no new silos ›No department should be its own silo ›Continue improvements in cross-unit collaboration ›Keep the things that work Operational Items 2 › Keep OIT Operations Group ›Continue progress in change management

What Not to Change About Change Itself 3 ›Support technology changes ›Change is good ›No big reorganization Miscellaneous 3 ›Keep updates about work environment (e.g., budget situation) ›Do not decrease staffing ›Don't move me

Wanted More

Keep it the Same

Organization Chart Review Working Group Arrangements Future Tweaks

LDBA LDA LD LDBA LDA LD Leadership as It Has Been OIT Operations Senior Management S3 Leadership

Leadership Team Structure OIT Steering OIT Directors OIT Operations

OIT Steering Responsibilities:Strategic Planning and Direction OIT Policy OIT Priority Setting Service and Project Portfolio Review Acquisition of OIT Resources New Technology Awareness Awareness of New Frameworks & Processes for IT Management OIT Governance Committee Agenda Setting and Tracking Membership: Vice Provost for Information Technology Associate Provost for Information Technology Director, IT Support Services Director, IT Infrastructure Services IT Portfolio Coordinator IT Finance & HR Support Manager Other OIT staff called in based on topic

OIT Directors Responsibilities:Tactical Planning - Major Service Requests, New Service Review OIT Process and Standards Initiation and Enforcement OIT Policy Enforcement OIT Priority Management (project sponsorship, assignment, and execution) Emergency Service Request Evaluation Escalation Point for Hot Topics, Issues, Innovation OIT Service Delivery Oversight and Improvement Membership:Associate Provost for Information Technology Director, IT Support Services Director, IT Infrastructure Services Other OIT staff called in based on topic

OIT Operations Responsibilities:Operational Coordination OIT Process Review and Coordination OIT Procedures Review and Coordination OIT Priority Input Operational Planning Based on OIT Priorities and Major Service Requests New Service Implementation and Existing Service Review Membership:OIT Managers OIT Directors

NSHE and UNLV Leadership Campus Community OIT Staff Steering Directors Operations

OIT To Do List IT Portfolio Coordinator Clearly Define and Communicate Working Group Roles and Responsibilities OIT Priorities Setting Creation of Teams to Address Priorities Review and Prioritize Additional Service Requests Review Existing and Develop Additional Communication Structures to Increase Transparency and Efficiency Develop Promotion Criteria for Positions Across the Organization Including Management Positions Determine OIT Point Persons for Vendor Relations OIT Representation on Committees Determine Priorities for Rate Development Efforts Approve and Distribute the Training Plan for FY11

How Does This Affect Me? Some of you are immediately and directly affected ›Relocation ›New supervisor ›New working group ›New role

How Does This Affect Me? All of us will: ›help define and communicate the responsibilities of our working groups ›be held accountable for knowing the responsibilities of all the working groups within OIT

How Does This Affect Me? You may be asked or have an opportunity to: ›represent OIT to the campus community ›present an idea for change or a proposal for a new service directly to one or more of the leadership groups ›serve on cross-organizational teams ›volunteer to assist with OIT activities designed to enhance the work environment ›take on a role for all of OIT that is independent of your individual or working group responsibilities

How Does This Affect Me? You will know (or be able to find quickly): ›the priorities for the organization ›the processes for completing routine tasks ›the skills sets of your colleagues ›the budget ›current OIT projects ›what is required to qualify for a promotion

How Does This Affect Me? You will see frequent requests for your input into all types of OIT matters AND You definitely will be asked how the reorganization is working for you

What I Am Asking of You Please be patient AND Remember my door is always open

Next Steps Plan to EVP&P for Approval Plan to Human Resources Title changes PDQs Salary Adjustments Effective Date September 1st

OIT Reorganization Q & A

One Final Note