Functional Information systems

Major Types of Information Systems

Sales and Marketing Information systems Sales and Marketing systems help the firm with Marketing business processes Identifying customers for the firm's products or services, developing products and services to meet their needs, promoting products and services Sales processes Selling the products and services, taking orders, contacting customers, and providing customer support

Sales and Marketing Systems Major functions of systems: Sales management, market research, promotion, pricing, new products Major application systems: Sales order info system, market research system, pricing system

Sales and Marketing Systems SYSTEMDESCRIPTIONORGANIZATIO NAL LEVEL Order processing Enter, process, and track orders Operational Pricing analysis Determine prices for products and services Management Sales trend forecasting Prepare 5-year sales forecasts Strategic

This system captures sales data at the moment the sale takes place to help the business monitor sales transactions and to provide information to help management analyze sales trends and the effectiveness of marketing campaigns. Sales Information System

Manufacturing and production systems deal with the planning, development, and production of products and services, and controlling the flow of production. Manufacturing and Production Information Systems

Manufacturing and Production Systems Major functions of systems: Scheduling, purchasing, shipping, receiving, engineering, operations Major application systems: Materials resource planning systems, purchase order control systems, engineering systems, quality control systems

SYSTEMDESCRIPTIONORGANIZATIO NAL LEVEL Machine control Control the actions of machines and equipment Operational Production planning Decide when and how many products should be produced Management Facilities location Decide where to locate new production facilities Strategic Manufacturing and Production Systems

This system provides information about the number of items available in inventory to support manufacturing and production activities. Inventory System

Financing and Accounting systems keep track of the firm's financial assets and fund flows. Financing and Accounting Information Systems

Financing and Accounting Systems Major functions of systems: Budgeting, general ledger, billing, cost accountingBudgeting, general ledger, billing, cost accounting Major application systems: General ledger, accounts receivable, accounts payable, budgeting, funds management systemsGeneral ledger, accounts receivable, accounts payable, budgeting, funds management systems

Financing & Accounting Systems SYSTEMDESCRIPTIONORGANIZATIO N-AL LEVEL Accounts receivable Tracks money owed the firm Operational BudgetingPrepares short-term budgets Management Profit planning Plans long-term profitsStrategic

An accounts receivable system tracks and stores important customer data, such as payment history, credit rating, and billing history. Accounts receivable system

Human Resource Information Systems Human resource information systems maintain employee records, track employee skills, job performance and training, and support planning for employee compensation and career development.

Human Resource Systems Major functions of systems: Personnel records, benefits, compensation, labor relations, trainingPersonnel records, benefits, compensation, labor relations, training Major application systems: Payroll, employee records, benefit systems, career path systems, personnel training systemsPayroll, employee records, benefit systems, career path systems, personnel training systems

Human Resource Systems SYSTEMDESCRIPTIONORGANIZATIO NAL LEVEL Training and development Tracks employee training, skills, and performance appraisals Operational Compensation analysis Monitors the range and distribution of employee wages, salaries, and benefits Management Human resources planning Plans the long-term labor force needs of the organization Strategic

This system maintains data on the firm’s employees to support the human resources function. Employee Record keeping System

Business Processes and Information Systems Business processes: Manner in which work is organized, coordinated, and focused to produce a valuable product or serviceManner in which work is organized, coordinated, and focused to produce a valuable product or service Concrete work flows of material, information, and knowledge—sets of activitiesConcrete work flows of material, information, and knowledge—sets of activities Unique ways to coordinate work, information, and knowledgeUnique ways to coordinate work, information, and knowledge

Ways in which management chooses to coordinate workWays in which management chooses to coordinate work Information systems help organizations achieve great efficiencies by automating parts of processesInformation systems help organizations achieve great efficiencies by automating parts of processes IS also contributes to completely rethinking processes.IS also contributes to completely rethinking processes. Business processes typically span several different functional areas.Business processes typically span several different functional areas.

Examples of Business Processes Manufacturing and production Sales and marketing Finance & accounting Human resources

Business Processes and Information Systems Cross-Functional Business Processes: Transcend boundary between sales, marketing, manufacturing, and research and developmentTranscend boundary between sales, marketing, manufacturing, and research and development Group employees from different functional specialties to a complete piece of workGroup employees from different functional specialties to a complete piece of work Example: Order Fulfillment Process

Consist of Consist of : Enterprise systems Supply chain management systems Customer relationship management systems Knowledge management systems Systems for Enterprise-Wide Process Integration