1 Managing Information Systems

2 Information Systems Information Systems are becoming the foundation of business models and processes They allow for the distribution of knowledge

3 IT and IS What is Information Technology? –Any form of technology used by people to handle information. What are Information Systems? –Integrated components processing, storing and disseminating information in an organisation. –Interdisciplinary study of systems that provide information to users in organisations. Pyle, I.C. & Illingworth, V. (Eds) (1996). Oxford Dictionary of Computing, 4 th Edition. Oxford / New York: Oxford University Press

4 Information and Data Information –Clusters of facts meaningful and useful to human beings in processes such as making decisions Data –Streams of raw facts representing events such as business transactions – meaningless without structure

5 Experiences of IT and IS Examples of IT –Hardware (PC, UNIX server) –Software ( , Internet, Windows, Word) –Consumer devices (mobiles, train times) Examples of IS –File systems, databases, servers / clients –e-commerce –SAP, student records

6 Management Information Systems MIS –The study of information systems focusing on their use in business and management. Approaches –Technical –Behavioural –Sociotechnical

7 Approaches to IS SOCIOLOGY POLITICAL SCIENCE PSYCHOLOGY COMPUTERSCIENCE OPERATIONSRESEARCH MANAGEMENTSCIENCE TECHNICAL APPROACHES MIS BEHAVIORAL APPROACHES SOCIOTECHNICAL

8 Why is IS Important? For an organisation to survive and prosper –More locations (networking, Internet) –New products and services –Improve jobs and work flows: Efficiency Cost Ethical and social issues

9 Why is IS Important? Worldwide changes: –Global economy –Knowledge- or information-based society –Business enterprise –Digital firm

10 Global Economy Growing percentage of economy relies upon import and export Need to operate globally IS can provide global trading infrastructure

11 Information Economy 0% 10% 20% 30% 40% 50% 60% 70% YEAR % SERVICE % WHITE COLLAR % BLUE COLLAR % FARMING

12 Changes to Society Change of employment profiles: –Less farming –Less ‘blue collar’ – manufacturing –Increased service –Increased ‘white collar’ – office-based USA: 55% of work force are in knowledge- or information-based activities Shift of manufacture to low-wage countries

13 Business Enterprise Change from hierarchical organisations Now flat, decentralised Relies on instant information Flexibility with customer focus, with increasing importance

14 Digital Firm An organisation where: –Nearly all relationships with customers, suppliers and employees is digital –Business processes accomplished through digital networks Flexible Dependent upon on IT

15 Course Objectives Provide an understanding of –IS and underlying IT –Impact on organisations of IS –Implementation and management of IS –IS and global organisations Provide awareness of IS in your role as a professional

16 Course Content Information Systems in an Organisation Information Systems, Organisations, Management and Strategy Enhancing Management Decision Making Managing Data and Information Redesigning the Organisation with Information Systems and Managing Change

17 Course Content Electronic Commerce and the Internet Information Systems Security and Control Managing International Information Systems Managing Assets

18 Tutorials Three case studies over semester –Information systems, organisations and decision support –Changing organisations –International organisations and the Internet

19 Assessment One piece of individual course-work –40% of module –Case study report –Set in week 1 –Due beginning week 12 (Monday by 5:00pm) Exam –60% of module

20 Text Book Haag, Cummings, McCubbrey (2004). Management Information Systems for the Information Age, 4th Edition. McGraw Hill. Turban, McLean, Wetherbe (1999). Information Technology for Management, 2nd Edition. John Wiley & Sons. Inc. Laudon, K.C. & Laudon, J.P. (2002). Management Information Systems: Managing the Digital Firm, 7th Edition. Upper Saddle River, New Jersey: Prentice-Hall International, Inc.

21 Topics Topic Introduction1 Information Systems in an Organisation2, 11.1 Information Systems, Organisations, Management and Strategy3 Enhancing Management Decision Making13 Managing Data and Information7, 12 Redesigning the Organisation with Information Systems and Managing Change 10, 11.2/3 Electronic Commerce and the Internet4, 8, 9 Information Systems Security and Control14 Managing International Information Systems16 Managing Assets5, 6

22 Case Study Planning a New Internet Business