ECM learnings at Noosa Justin Thomas, ICT Manager Noosa Shire Council.

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Presentation transcript:

ECM learnings at Noosa Justin Thomas, ICT Manager Noosa Shire Council

56,000+ shire population) 344 Council FTE $108 million budget 3.3 million Records in ECM 403 Desktop computers

TechnologyOne Cloud

Insourced/Outsourced Records policies Subject indexes Index permissions User permissions Incoming correspondence Sentencing and disposal Records helpdesk User training Scanning and registration Physical file management Upgrades Backups Queries and reports Database administration Scripts/bulk updates New user creation Backend configuration Test data refreshes Platform administration Application Managed Services and Cloud teams

ECM support calls to T1 Go live Etrack Bulk rego to ECM Connected content

Document registrations Connected Content Initial Ingestion

Registrations by records unit Six thousand pensioner discount forms

Summary Very happy with Cloud ECM. Connected Content increasing capture. Working on freeing up records staff time. Getting to know our customers better. Making sure ECM is setup for them. Targeted, tailored training. Considering their processes. Aligning other ICT improvements.

Thank you