BEST SURVEY 2007 Extra report 2007 Based on 400 interviews in areas surrounding Vienna city

BEST 2007 BEST Survey Contents About the survey Participants Sample Method How to read the graphs Overall results Quality dimension indexes, individual questions Satisfaction and impact Appendix Quality dimensions and indexes for subgroups Background information

BEST 2007 BEST Survey About the survey The following cities participated in the BEST 2007 survey: Stockholm (Extended questionnaire) Oslo (Extended questionnaire) Helsinki (Extended questionnaire, with additional questions) Copenhagen (Extended questionnaire, with additional questions) Vienna (Extended questionnaire) Berlin (Extended questionnaire) Prague (Extended questionnaire) For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right. Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis. The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added. In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’. Response rate Stockholm64 % Oslo28 % Helsinki32 % Copenhagen40 % Vienna54 % Berlin33 % Prague31 %

BEST 2007 BEST Survey How to read the graphs The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements. Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index. The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.

Results 2007

BEST 2007 BEST Survey Vienna – surrounding areas Indices

Vienna – surrounding areas 2007 Quality dimensions

BEST 2007 BEST Survey Vienna – surrounding areas Traffic supply

BEST 2007 BEST Survey Vienna – surrounding areas Information

BEST 2007 BEST Survey Vienna – surrounding areas Staff behaviour

BEST 2007 BEST Survey Vienna – surrounding areas Security and safety

BEST 2007 BEST Survey Vienna – surrounding areas Comfort

BEST 2007 BEST Survey Vienna – surrounding areas Social Image

BEST 2007 BEST Survey Vienna – surrounding areas Value for money

Vienna – surrounding areas 2007 Appendix

Vienna – surrounding areas 2007 Citizen satisfaction in subgroups

BEST 2007 BEST Survey Vienna – surrounding areas CITIZEN SATISFACTION - subgroups Gender Age PT travel frequency

Vienna – surrounding areas 2007 Traffic supply in subgroups

BEST 2007 BEST Survey Vienna – surrounding areas Traffic supply - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas Good for work/school trips - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas PT is good for leisure trips - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas PT is good for trips in the city centre - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas PT is good for trips outside the city centre - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas Nearest stop is close to where I live - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas Travel time on PT is reasonable - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas I am satisfied with the number of departures - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas Waiting time is short at transfers - subgroups Gender Age PT travel frequency

Vienna – surrounding areas 2007 Reliability in subgroups

BEST 2007 BEST Survey Vienna – surrounding areas Reliability - subgroups Gender Age PT travel frequency

Vienna – surrounding areas 2007 Information in subgroups

BEST 2007 BEST Survey Vienna – surrounding areas Information - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas It is easy to get the information needed when planning a trip - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas Information is good when traffic problems occure - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas Information is good in stops and terminals - subgroups Gender Age PT travel frequency

Vienna – surrounding areas 2007 Staff behavior in subgroups

BEST 2007 BEST Survey Vienna – surrounding areas Staff behaviour - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas Staff answers my questions correctly - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas Staff behaves nicely and correctly - subgroups Gender Age PT travel frequency

Vienna – surrounding areas 2007 Security and safety in subgroups

BEST 2007 BEST Survey Vienna – surrounding areas Security and safety - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas I feel secure at stations and bus stops - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas I feel secure on board busses and trains - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas I am not afraid of traffic accidents when using PT - subgroups Gender Age PT travel frequency

Vienna – surrounding areas 2007 Comfort in subgroups

BEST 2007 BEST Survey Vienna – surrounding areas Comfort - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas PT travel is comfortable - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas Transfers are easy - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas Busses and trains are modern - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas Busses and trains are clean - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas I normally get a seat when travel with PT - subgroups Gender Age PT travel frequency

Vienna – surrounding areas 2007 Social image in subgroups

BEST 2007 BEST Survey Vienna – surrounding areas Social image - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas More people will travel with PT in the future - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas PT is good for the environment - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas PT is beneficial to society - subgroups Gender Age PT travel frequency

Vienna – surrounding areas 2007 Value for money in subgroups

BEST 2007 BEST Survey Vienna – surrounding areas Value for money - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas PT gives good value for money - subgroups Gender Age PT travel frequency

BEST 2007 BEST Survey Vienna – surrounding areas PT fares are reasonable - subgroups Gender Age PT travel frequency

Vienna – surrounding areas 2007 Loyalty in subgroups

BEST 2007 BEST Survey Vienna – surrounding areas Loyalty - subgroups Gender Age PT travel frequency

Vienna – surrounding areas 2007 Background information

BEST 2007 BEST Survey Public transport travel frequency – Vienna – surrounding areas 2007

BEST 2007 BEST Survey Life situation – Vienna – surrounding areas 2007

Results 2007 – other available reports at best2005.net