Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. PTE /12 Verizon Net Conferencing with Cisco WebEx Centers

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.2 PROPRIETARY STATEMENT This document and any attached materials are the sole property of Verizon and are not to be used by you other than to evaluate Verizon’s service. This document and any attached materials are not to be disseminated, distributed, or otherwise conveyed throughout your organization to employees without a need for this information or to any third parties without the express written permission of Verizon. © 2012 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners.

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.3 WebEx Business Suite 27 Feature Release 29,Service Pack 32 (WBS 27.FR29.SP32.EP5) Features Overview

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.4 WebEx FR29 Key Features and Enhancements WebEx Meeting Center: –More engaging and productive meetings with 720p High-Definition video –Localization for Apple Mac OS in 9 languages –Additional keyboard accessibility features and screen reader support –Join Teleconference – Press *1 for dial out WebEx Training Center: –Enhanced video experience –Additional OS and browser support for the On-Demand module –High-quality video –Simplified user interface –Real time video sharing WebEx Support Center: –High-quality video –Option to disable “technical support”-specific features to focus on the customer service experience All WebEx Centers: –All Centers now support Mac OS X 10.7 (Lion) –Support for European Spanish, Dutch and Russian

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.5 WebEx Meeting Center

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.6 WebEx Meeting Center High Definition Video For Engaging and Productive Meeting Experience 720p High Definition video experience with Active Speaker switching New expanded Full-screen mode Self-view video in application sharing mode New audio/video statistics option Not available for Instant Net Conferences

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.7 For the most detailed view, select the Expanded Full Screen option and view the video of the active speaker in true high-definition with 720p display resolution WebEx Meeting Center Expanded Full Screen Mode Not available for Instant Net Conferences

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.8 WebEx Meeting Center Dynamic Video Quality Throughout the Meeting Cisco technology automatically adjusts the video throughout the meeting to the highest quality for each participant according to their available bandwidth and computer capabilities Dynamic System Monitoring –Constantly monitors system performance and scales up/down resolution or frame rate as necessary Brief Network Bandwidth Test Not available for Instant Net Conferences

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.9 WebEx Meeting Center has been localized for Mac OS to match the user experience of the Microsoft ® Windows ® platform Simplified Chinese Traditional Chinese Japanese Korean French German Italian Brazilian Portuguese Spanish (LAS) Swedish, Russian, Dutch and European Spanish are currently not supported on the Mac platform Network-based recording (NBR) and Productivity Tools are currently not localized for Mac OS Mac OS supported languages (includes online help and release notes) WebEx Meeting Center Mac OS Localization

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.10 WebEx Meeting Center New Accessibility Enhancements Section 508 of the U.S. Rehabilitation Act defines requirements for product accessibility Keyboard Shortcuts for: –Floating Icon Tray –Full Screen Mode –Video Panel –Content Viewer –Invite and Remind Dialog –Preferences New Information added in Help pages

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.11 WebEx Meeting Center New Accessibility Enhancements Section 508 of the U.S. Rehabilitation Act defines requirements for product accessibility Keyboard Accessibility: –Additional enhancements have been made in the WebEx Meeting Center client for Windows to provide keyboard accessibility Screen Reader Support: –Partial support for has been added with the JAWS screen reader – a software application used by visually impaired people to interpret the content of a screen Mute/unmute Sounds: –The sound cues for mute and unmute buttons help visually-impaired people better navigate this functionality. Supports both PSTN and VoIP audio

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.12 WebEx Meeting Center Join Teleconference – Press *1 for Dial Out If the Site Administrator has the Press 1 feature turned on for your site, participants will be asked to enter a “*1” to join the audio portion of the conference if they are joining the audio by having the audio bridge dial out to them. This feature prevents voic boxes from being added into the audio conference by mistake. The pop up window for the Join Teleconference will indicate Press “1” however the audio conference command will tell participant to Press *1. Please follow the audio instruction to Press *1 and disregard the Press 1 instruction in the pop up window within the WebEx console. A future release of WebEx will allow the text within the Join Teleconference window to be customized. Note: The Host/Leader will not be prompted to press *1. If the Leader has selected the option to allow the first participant to become the presenter, they will also not be required to Press *1 to enter the audio portion of the call. Not available for Instant Net Conferences

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.13 WebEx Training Center

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.14 WebEx Training Center High Quality Video Higher resolution (up to 360p) Active speaker switching Lock video on presenter or participant Full-screen video mode Shows up to 6 thumbnail videos

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.15 WebEx Training Center Simplified User Interface c c

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.16 WebEx Training Center Quick Start Enhancements Single sharing button All sharing options available on dropdown menu Sharing button label changes based on last sharing option New Invite & Remind button

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.17 WebEx Training Center VoIP Interface Enhancements New audio dialog with integrated microphone and speaker controls Previous Design New Design For VoIP approved sites only.

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.18 WebEx Training Center New Floating Icon Tray

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.19 c c WebEx Training Center Real Time Multimedia Sharing

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.20 WebEx Training Center Video Usability Enhancements Self view video in full screen mode – easily send/stop video Minimize self video and restore it If muted, unmute yourself from the self video window Expand active speaker video to full screen size and hide the video thumbnails underneath Double click on active speaker to switch between views 20

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.21 WebEx Training Center On-Demand Module (Presentation Studio) Additional OS Browser Support The optional On-Demand Training module is now available on the latest OS/Browser platforms: OSBrowser Microsoft Window 7 Microsoft Internet Explorer ® 7/32bit Windows 7 SP1Internet Explorer 9/64bit, IE8 Windows XP SP3Internet Explorer 8 Mac 10.5Apple Safari4 Mac 10.6Safari 5

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.22 WebEx Support Center

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.23 CSR’s View Customer View WebEx Support Center Remote Support with High Quality Video Higher resolution (up to 360p) 2-point video Supported on PCs

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.24 WebEx Support Center Remote Support for Customer Service Allows CSR to use RS with video, audio, App/Desktop Sharing features without any tech-support features Customer Service-only configuration helps CSR’s to more effectively serve their customers

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.25 WebEx Support Center Remote Support Functionality for Customer Service Video Chat and Chat Phrase library Application & Desktop Sharing Telephony (PSTN) & VoIP WebACD Queue capabilities – Transfer/Conference Network Based Recording Session Notes

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.26 All WebEx Centers

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.27 Spanish FrenchEnglish Japanese Korean *Swedish Italian Brazilian Portuguese Chinese (Simplified and Traditional) German European Spanish Dutch Russian New (Windows Only) *Swedish is WebEx Meeting Center only All WebEx Centers Language Support

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.28 All WebEx Centers New Browser Support Support added for: –Google Chrome 9 on Windows and Mac –Mozilla Firefox bit on Mac –Internet Explorer 9 on Windows 7

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.29 All WebEx services now support Mac OS X 10.7 (Lion) Meeting Center Training Center Event Center Support Center All WebEx Centers Support for Mac OS X 10.7

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.30 Appendix

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.31 Accessibility Keyboard Shortcuts Key or key combinationWhat it does Ctrl+Alt+Shift *new*Open the Floating Icon Tray (FIT) in full screen mode F6Switch between Content area and Panels area TabSwitch between buttons within a dialog or panel Ctrl+TabSwitch between open documents in the Content area or switch between open panels EnterMake a selection (usually replaces a mouse click) SpacebarMake a selection. Select or clear the check box if the active option is a check box Shift+F10Open right-click menu Alt+F4Close any windows such as the audio dialog

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.32 High-definition video is enabled by default 1 Site-admin configuration (enable the site to send/receive HD video) Host configuration (enable the host to schedule HD capable meetings) 2 3 ways to enable HD video: High Definition Video Enablement

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.33 Default value depends on if user is enabled and if default scheduler setting is enabled 3 High Definition Video Enablement The host can choose to have an HD meeting when he/she schedules a meeting

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.34 For the Admin: Local Logging of System and Network Statistics View the performance of the system after each meeting Gather network data and troubleshoot potential end-point problems (available for Windows platform only)

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.35 For the Admin: Press 1 Setup Site Admin setting: When the Site Administrator selects Off for the Press 1 feature, participants must enter “*1” to join the audio portion of the call when the audio bridge dials out to them.

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.36 High Definition Video System Requirements Network Requirements: Max 2 Mbps Receive / 3 Mbps Send Best encoded resolution Best decoded resolution Min CPU requirementMemory requirement 720p Quad Core (multi-point) Duo 2.8GHz or Duo 2.4GHz with Intel HT (P2P) 1GB 360p720pDuo Core1GB 360p Duo Core1GB 180p360pSingle Core 2.4GHz1GB 180p Single Core < 2.4GHz or Intel CeleronNone Video decoding acceleration typeSupported graphics card type DXVA2 on WindowsGeForce 9400 GT; GeForce 9600 GT; GeForce 9800 GT; GeForce GTX 470; GeForce 250M; ATI Radeon HD 5770; ATI Radeon HD 6870 VDA on MacGeForce 9400M; 320M; 330M

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.37 ManufacturerCamera Model LogitechC310 LogitechC500 LogitechC510 LogitechC905/B905 LogitechC910/B910 MicrosoftLifeCam Cinema ® MicrosoftLifeCam Studio ® MicrosoftLifeCam HD-5000 MicrosoftLifeCam HD-5001 MicrosoftLifeCam HD-6000 Cisco SystemsV3 CUVA TANDBERGPrecisionHD APPLE iSight (Select models) High Definition Video Supported Cameras

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.38 WebEx Support Center Setting at WebACD Queue Level Setting hides the following Tech-Support features in support session: –System Information –Custom Scripts –Reboot Customer computer –Log on as different user –=> Default value is ON for the setting

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.39 Tech Support SettingCustomer Service Setting System Information Custom Scripts Reboot Customer computer Log on as different user WebEx Support Center Remote Support Client Changes

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.40 WebEx Support Center Enabling/Disabling Technical Support Features Site Admin must uncheck the setting at the WebACD Queue Level to hide tech support options

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.41 Thank You