It’s what you do with it that counts Mindy Wilson Head of Business Performance Group, CBI Winning Products Seminar 18th May 2005

World class The ability to compete with the best in the world through performance sustained by superior practices throughout all parts of the organisation

Best practice A way of managing that continuously draws on all available sources of knowledge and experience to deliver a fundamental and sustainable advantage in achieving the organisation’s goals leadership people customers suppliers process improvement innovation performance measurement corporate responsibility

Innovation The successful exploitation of (new) ideas products processes services markets business models work organisation ………………………………………………...

Innovation culture Actively fosters creativity & ideas generation Actively seeks ideas & support from outside the business Recognises connectivity between different disciplines Preparedness to entertain risk & failure Highly skilled employees Knowledge management R &D Technology Design Marketing Integration

Knowledge is power … or is it? Science is knowledge power is the ability to do or act But, it’s what you do that has the potential for real impact Innovation!