Client Protection Principles: An Investor’s Perspective Ging Ledesma Manager Social Performance Oikocredit 29 November 2010.

Slides:

Advertisements

Similar presentations

Principle #1 – Avoidance of Over- indebtedness A special presentation for YOUR INSTITUTION made possible by the Smart Campaign

Advertisements

Financial Inclusion Through Innovation Mary Ellen Iskenderian, President and CEO Women’s World Banking November 16, 2012.

Last update: 2010 Bringing Smart Policies to Life The basics: Consumer protection.

2 1. Client protection principles 2. Principle #1 in practice 3. Causes and effects of over-indebtedness 4. Participant feedback 5. Practitioner lessons.

Client Protection: Are we there Yet? November 3, 2011 Ging Ledesma, Manager Social Performance Oikocredit

Social Performance: Update for Investors May 10, 2011.

Principle # 5 – Fair and respectful treatment of clients This presentation is made possible by the Smart Campaign

Principle # 5 – Fair and respectful treatment of clients This presentation is made possible by the Smart Campaign

Financieros sin Fronteras Findings & Conclusions Conference : “Microfinance and its Dual Objective: Financial-Social Inclusion and Sustainable Business.

Principle # 4 – Responsible Pricing This presentation is made possible by the Smart Campaign Principle #4- Responsible Pricing [Introductions.

2 1.Introduction to the Smart Campaign 2.The client protection principles 3.Why the Smart Campaign matters now 4.Feedback from participants 5.First steps.

Partnerships in Microfinance Understanding the Opportunities and Challenges Elisabeth Rhyne, Managing Director Center for Financial Inclusion at ACCION.

2 1. Client protection principles 2. Principle #1 in practice 3. Participant feedback 4. Tools for improving practice 5. Conclusion and call to action.

Malith Gunasekara Senior Consultant Increasing access to finance using mobile banking services: What are the factors MFIs.

Social Performance Indicators (SPI) Tool Measuring social performance of microfinance institutions.

Social Performance Management (SPM) - What is it? - Where did it come from? - How does it Impact Credit Unions? February 17th 2015.

Keeping the Quality Standards in MFIs Niclaus Bergmann Acting Managing Director Savings Banks Foundation for international.

2 1. Client protection principles 2. Principle #2 in practice 3. Participant feedback 4. Tools for improving practice 5. Conclusion and call to action.

FAIR VALUE REMITTANCES: LINKING MIGRANT REMITTANCES WITH MFIS Sending remittances across countries demand careful attention to ensure transfers arrive.

ResponsAbility Social Investments AG responsAbility Social Investments AG MCPI Conference Manila, 26 and 27 th July 2012.

1 Development of Microfinance Associations as Apex Institutions Abuja, Nigeria January 18 th, 2011.

Responsible Finance Approach, ECA A2F Lessons learned in Bosnia and Herzegovina Nataša Goronja.

Responsible Finance: Is there a need to certify accomplishments of social goals? K Paul Thomas Managing Director.

Client Protection: Are we there Yet? The State of Practice, 2011 European Microfinance Week November 3, 2011 Isabelle Barrès.

Social Performance Management Microfinance India Conference November 15, 2010 Laura Foose.

Introduction to Social Performance Date, Presenter Name.

2 1.Client protection principles 2.Principle #6 in practice 3.Two components of protecting client data 4.Participant feedback 5.Practitioner lessons and.

The Smart Campaign – Evolution of Client Protection Principles Isabelle Barres, Director, the Smart Campaign Center for Financial Inclusion at ACCION April.

Client Protection – are we there yet? (The MCPI Experience) Mila M. Bunker, Chairperson Microfinance Council of the Philippines,

Trust Through Transparency Policy for Success Example of ACDI/VOCA Frontiers- Kyrgyzstan SEEP October 2005.

Improved socio-economic services for a more social microfinance.

Principle #2 – Transparent and Responsible Pricing This presentation is made possible by the Smart Campaign Principle #2- Transparent.

Partner Microfinance Foundation Weathering the storm Case Study from Bosnia and Herzegovina.

Integrating SPM into Mainstream Microfinance Capacity Building.

Supporting microfinance in the European Union: business models, impact assessment and lessons learned from EU initiatives.

MARCH 2010 LEAH NEDDERMAN Challenges to Microfinance: Anticipated and Unforseen.

2 nd European Microfinance Conference 2005 WORKSHOP « Transparency: Agreement on basic benchmarks in Europe? » Barcelona 28 October 2005.

Inclusive Microfinance: ensuring the access to mainstream microfinance services for Persons with disabilities.

2 1.Client protection principles 2.Principle #5 in practice 3.How dissatisfied clients affect the institution 4.Participant feedback 5.Practitioner lessons.

Introduction to Social Audits. Assessing Social Performance Process Results Audit ToolsRating Tools Intent & Design Internal Systems/ Activities OutputsOutcomes.

Moscow, Russia November 19th, 2009 Symbiotics SA Jerome Savelli Regional Manager Europe and Asia 2009 Russian Micro finance Center Conference “Microfinance.

CLIENT PROTECTION – ARE WE THERE YET? Sadina Bina, Director EKI Microcredit Foundation Bosnia and Herzegovina.

2 1.Client protection principles 2.The client perspective on transparency 3.Principle #3 in practice 4.Participant feedback 5.Tools for improving practice.

Consumer Protection Regulation for Low Access Environments Smart Campaign Isabelle Barrès.

Mission To expand the economic assets, participation, and power of low-income women and their households by helping them.

Beirut - May 2009 The Human Impact: Measuring Changes in Client’s lives Barbara Marcussen Microfinance Officer Sanabel 6 th Annual Conference OIKOCREDIT.

2 1.Client protection principles 2.Principle #6 in practice 3.The client perspective 4.Participant feedback 5.Tools for improving practice 6.Conclusion.

APRIL 2010 Social Performance Framework and Initiatives.

EDA Rural Systems, India Social Performance and client protection Ragini B Chaudhary.

Presentation by Julie Denève November 2015 MFIs as social entreprises?MFIs as social entreprises? Helping MFIs become more socially responsible.

Client Protection Certification Program European Microfinance Week November 3, 2011 Isabelle Barrès

Arman Vardanyan, Fund Manager, Absolute Portfolio Management Luxembourg, 4 November 2011 Absolute Portfolio Management –

Section 6: Balance Social and Financial Performance Today’s speakers: Emmanuelle Javoy, Planet Rating, Dina Pons, Incofin, and Lisa Sherk, Blue Orchard.

Principle #4 – Ethical Staff Behavior This presentation is made possible by the Smart Campaign

2 1.Client protection principles 2.Principle #4 in practice 3.Participant feedback 4.Tools for improving practice 5.Conclusion and call to action Agenda.

Dimension 4: Treat Clients Responsibly Today’s speakers: Roshaneh Zafar, Managing Director, Kashf Foundation Yamini Annadanam, Independent Consultant The.

2 Agenda Introduction to the Smart Campaign Client Protection Principles Available tools to strenghten client protection Certification Program Call to.

SPM Essentials Module 6- Social Audit & Social Rating.

The Premier Source for Microfinance Data and Analysis This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved.

Ecuador’s outcomes on SPI aplication. RFR’s motivation in using SPI For the Network: ▫To establish a social performance process to evaluate social results.

Quiz: True or False?. True or False? 1. The Universal Standards for Social Performance Management (USSPM) do not include the Client Protection Principles.

SPM Essentials Module 1: The SPM Framework. Photos credit: Fonkoze, Haiti.

2 1. Client protection principles 2. Principle #2 in practice 3. Participant feedback 4. Tools for improving practice 5. Conclusion and call to action.

Update on CERISE SPI, Social Audit Tool for MFIs Standards of Use & Certification Support tools: SAM / Research Social Performance Task Force, June 5.

SP Fund, 19th May 2016 SPI4, the Universal Standards and Internal Audit/Control.

Responsible Finance India Report

Isabelle Barrès, Director

SPM Essentials: Client Protection March 15 & 16, 2012 www

Principle # 4 – Responsible Pricing This presentation is made possible by the Smart Campaign Principle #4- Responsible Pricing [Introductions.

Principle #1 – Appropriate Product Design and Delivery This presentation is made possible by the Smart Campaign [Introductions of facilitator(s)

Presentation transcript:

Client Protection Principles: An Investor’s Perspective Ging Ledesma Manager Social Performance Oikocredit 29 November 2010

Oikocredit in brief Cooperative society; €475 million in share capital from members Oikocredit finances 847 project partners in over 71 countries 583 microfinance institutions (MFIs) € 345 million outstanding in microfinance Global network of 35 offices

Paying attention to Client Welfare and Benefit Endorsement of Client Protection Principles in 2008 Circulation of Principles to all partners Survey on over-indebtedness among partners and networks Survey on multiple borrowing (Peru)

Inclusion of a clause on client protection principles in loan documents Article 17. General Undertakings Client Protection Principles. To ensure protection of its clients, Borrower in its capacity as a provider of financial services agrees to comply with the following Client Protection Principles as defined by the SMART Campaign: Avoidance of over-Indebtedness, transparent and responsible pricing, appropriate collections practices, ethical staff behaviour, mechanisms for redress of grievances, and privacy of client data.

A changed and changing environment in microfinance Banks Making Big Profits From Tiny Loans ”, New York Times, 15 April 2010 “Does microfinance really help the poor?” CGAP, January 2010 CGAP, January 2010 “ Making money out of poor people?” The Hindu, April 2010

ESG Scorecard: tool for due diligence 5 dimensions, 22 questions, 44 points Outreach & Targetting Client Welfare & Benefit Governance Environment Responsibility to Community & Staff

Client Protection in the ESG Scorecard

ESG Scorecard

ESG Scorecard

SMART Assessments Training in doing client protection assessments Workshop on client protection principles for MFI partners  Cambodia  Philippines  India Investor Principles

Challenges MFIs are looking for support and guidance  Consultants  Practical, easy to administer tools Need to harmonize – ratings, audits, assessments

Thank you!