Tying The eLearning Knot – Synergies between People, Systems and Pedagogy Assoc Prof Daniel Tan Centre for Educational Development presented by

People in Generational Cycles Represent people “moving through time” with a distinct image of themselves Each generation has a set of common beliefs and behaviors Each generation has a common location in history

Era and People Traditionalists: born prior to 1946 (>61) –Brand and retail store loyal, like classic items with a new twist Baby Boomers: born ( ) –Love to experiment but are strapped for time, many into upgraded kitchens and gourmet food Generation X: born ( ) –They hate to be “sold to” but they want to be educated Net-Geners/Millenials: born (6 -24) –Like to make buying decisions over the web

Today’s digital kids think of information and communications technology (ICT) as something akin to oxygen: they expect it, it’s what they breathe, and it’s how they live. They use ICT to meet, play, date, and learn. It’s an integral part of their social life; it’s how they acknowledge each other and form their personal identities. - (Seely-Brown, 2004) Learning in the Digital Age

Internet Use by Age 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Age

Today’s students are no longer the people our educational system was designed to teach. »Marc Prensky »Digital Natives, Digital Immigrants I do not believe that you can do today’s job with yesterday’s methods and be in business tomorrow. »Nelson Jackson

Characteristics of Millenials - Digital Natives General High expectations Immediate gratification Principled Adaptive Direct Information Multitask Nomadic Format agnostic Experiential Collaborative Integrated Hyperconnect and hypercommunicate

provided easier access to information and improved the ability to communicate a need to move from teacher led instruction to project-based, student- centered, self-directed learning Technology has ….. resulting in teacher

Trial and error is the key learning strategy (games logic) They are used to bits & bytes and technology They want their (digital immigrant) parents involved There is zero tolerance for delays They value feedback Believe it’s cool to be smart Gravitate to group activity and team work They want structures, rules and authority They prefer experiential activities Learning Characteristics

Very Good Resource

Global Competition

ICT flattens the world

Global University Rankings

a humble beginning … May 1998 –Pilot eLearning trial using TopClass Sep 1999 –Only 22 courses online User-unfriendly with proprietary database format cost ineffective (US $7.50 per user) –eLearning team formed Point of reflection – last and wrong!

Point of reflection Process of due diligence from January to March 2000 –Overseas study trips –Hands-on products evaluation Learning Space, WebCT, Blackboard, Campus Pipeline, eCollege –Evaluation criterion 1.Ease of Use 2.Positive User Feedback 3.Performance Issues 4.Integration with Student Information System 5.Compliance with Standards

depicts learning as an adventure to explore new frontiers of knowledge and that our NTU students are adventurous, creative and techno-savvy e: electronic, everything! ed: education edveNTUre: our university ’ s name “ NTU ” is embedded edveNTUre Date of Birth: 17 May 2000

edveNTUre: eLearning Eco-System 探险电子学习系统

Content Creation and Delivery Features of edveNTUre Community Learning Online Assessment

Leap of growth … Jul 00 (Phase I: Mass buy-in, Efficient Learning) –870 (51%) courses on-line, 20,000 users –30,000 – 80,000 page views daily –Saturation levels for adoption number of courses, instructors and students –Critical mass buy-in Jul 02 (Phase II: HumaniZing eLearning) –1,349 (80%) courses on-line, 22,000 users –100,000 – 300,000 page views daily –Change of content type - Content+ Jul 04 (Phase III: Effective Learning) –2,900 (>90%) courses on-line, 24,000 users –300,000 to 600,000 page views daily –Content management system and use of reusable learning objects

Launch of new content creation tools: PreseNTUr, iNTUition, Breeze Phase 2 (after 2 years): HumaniZing eLearning 1,349 course sites 80% of NTU courses on-line 100,000 – 300,000 daily page views July 2000 …. December 2001 January 2002 ….July 2002…. December 2002 …. July 2004 August 2004 …. December 2004 Leaps of growth Launch of new eLearning tools: eUreka, Safe Assignment, e-Portfolio, My Filing Cabinet Phase 3 (after 4 years): Effective Learning 2,900 course sites >90% of NTU courses on-line 350,000 to 500,000 daily page views Official Launch of edveNTUre (Blackboard Course Info 4) Phase 1: Efficient Learning 870 course sites 51% of NTU courses on-line 30,000 – 80,000 daily page views Launch of Blackboard Relocation of SUN E10K from CITS to CED and commissioning of eLearning Operations Centre Launch of Blackboard 6.1 Commissioning of internal Disaster Recovery Site

July 2005 ….Jan 2006….March 2006….Oct 2006 Launch of Blackboard 6.2 App Pack 2 Service Pack 3 Launch of Blackboard Release of Blackboard 7 to HSS and NBS Leaps of growth School-based eLearning Weeks eUreka Project Work

Phase I was about …. chnologyTe

Learning by doing The learning pyramid Average retention capacity 5% 10% 20% 30% 50% 75% 80%ParticipantRole(active) (passive) ReadingReading AudiovisualAudiovisual DemonstrationDemonstration Discussion Group PracticePractice Teaching others PresentationPresentation Education with presentation approach Education with Constructivist approach

Time Adoption Percentage 2002 Full Time Students Courses Saturation level 2000

Time Rate of Quantity Used Page Views Storage Think about infrastructure, storage, content management, delivery and performance ….. early!

humaniZing eLearning Phase II focuses on

process: HumaniZing eLearning Video-based PowerPoint presentation and live lecture recordings Synchronous Communication & Collaboration Tools

preseNTUr for self-paced learning

Web conferencing - AcuConference

process: expanding and extending edveNTUre Plagiarism Detection Content System ePortfolios Project Work Management

Plagiarism Detection Challenge in digital age Level playing field Code of Honour

Safe Assignment

SafeAssignment Results

Content Management System Use – Reuse – Produce - Profuse

ePortfolio of … medals, recognition, achievements, experiences, social contribution, discoveries, adventures …

Electronic portfolios

aNTUna mLearning: GoBinder Anytime, anywhere eLearning for students An extension of content delivery

ed torium Staff Orientation Seminar Info Sharing on eLearning edveNTUre Survival Training Lunch & Learn

edUtorium Programme Seminars Information Sharing Workshops Lunch-and-Learn Clinical sessions NEWseum

results: edUtorium programme YearEventsAttendees Total

Next steps for eLearning 2.0 Knowledge Transfer Knowledge Creation

e reka for project work management to capture the process of ideas, discoveries, learning and knowledge sharing U Jump to Backend

Online Project Work Management System Gantt Chart gives the graphical representation of the work flow process for the milestones and tasks. The list of milestones, phases and tasks created for the work flow process

Project Files – a repository for documentation of project work flow Online Project Work Management System

Discussion Board – online forums on issues revolving the project

Weblogs – online journal to document reflections and learning experiences in the project duration…. Online Project Work Management System

Assessment – Project Supervisor can evaluate the students on the project progress and work performance

Online Project Work Management System Use eUreka to document, monitor and share ideas, resources and reflections in your project work learning journeys………

Outcomes

eLearning survey results: Oct 2003 n=2912 Overall I am satisfied with the eLearning system 87% of users are satisfied with the system

n=2912 I look forward to using it again in future semesters 86% look forward to using it in future semesters eLearning survey results: Oct 2003

results: Visitors to NTU-CED YearNo. of VisitsNo. of Visitors , Total1932,196 Jul 2000 to Dec 2005: Visits by Oversea/Local Delegations (education & commercial)

Generation of Questions Asked in Discussion Groups G1 – Questions pertaining to content G2 – Questions beyond the content

eAssessment Post-lecture self tests –Timely self-feedback opportunity for students –Open online forum item for student peers and/or teachers –Teaching discussion point and lecture review –Monitoring of student performance with remedial and preventive response

Effectiveness No of Students Performance Distribution -- Traditional -- eLearning

Effectiveness – the mature model α - more students doing better (peak-to-peak) β - better mean student performance ∂ - higher performance ρ -lower failure rates No of Students Performance Distribution α β ρ ∂

Awards, Achievements and Recognition ZDNet Asia Smart50 Award 2006 CIO 100 Honouree 2006 National Health Group Distinguished Contributor Award 2005 EMC Best Practice Award 2004 for eLearning Services CIO 100 Honouree 2004 Intelligent20 Award 2003 MoA With Blackboard for the establishment of the Certified Education Centre eLearning Centre of Excellence by Sun Microsystems

Students who ask better questions, are independent learners, deep thinkers and ethical leaders of the future

Assoc Prof Daniel Tan e: