ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 We offer a fully accredited, self-managed eLearning

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 that provides you with all the relevant knowledge you need to pass your Service Design exam and gain your certification. Your trainer is on standby via the forum, with response times up to 24 hours.

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 The $ eLearning plus package contains:

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 45 Days access to online material, including:

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 iPad/iPhone compatible, instructor-led presentations, watchable at your convenience

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Exercises & sample exams, designed to reinforce knowledge and prepare you for the exam

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Study book with quiz questions

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Access to support forum - with trainer on standby (expected response time up to 24 hours)

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 45 Days access to exam preparation eLearning course (Exam style practice questions and sample exam)

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 *Consider upgrading to receive advanced trainer support for an extra $100.

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ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 *Didn't pass your exam on the first go? No problem. If you've got exam insurance we'll cover the cost of your resit. Read the

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ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Which ITIL topics are covered in this course?

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 The Service Design Certificate covers the following ITIL processes:

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Service Design principles

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Design Coordination

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Service Catalog Management

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Service Level Management

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Availability Management

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Capacity Management

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 IT Service Continuity Management

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Information Security Management

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Supplier Management

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 The Service Design Lifecycle course will be of interest to:

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Individuals who have their ITIL v3/2011 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - IT professionals working in roles associated with strategic planning, execution and control within a service- based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Design

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, Capacity Managers, Availability Managers, Service Level Manager and ITSM trainers involved in the management, coordination and integration of design activities within the Service Lifecycle.

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Primary Activies of Service Design:

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Analyzing business requirements

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Collection, analyzing and engineering requirements

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Evaluating Service Design models

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Identifying solution alternatives reusing existing components

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Designing the appropriate solution

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Developing service acceptance criteria

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Evaluating total costs and agree expenditures

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Achieving balance between design and existing strategie

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Ensuring inclusion of governance and security controls

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Completing IT readiness assessment

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Aligning supplier and supporting agreements

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Assembling the Service Design Package (SDP)

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Producing, maintaining and revising all services, design processes and documents

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Liaison with other design and planning activities

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 - Aligning with corporate and IT strategies

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Contact Hours

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 The recommended minimum contact hours for the eLearning course is 21 (not including exam prep program).

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Prerequisites:

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 It is highly recommended that you read the AXELOS Service Design book prior to commencement of this program

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Candidates must supply identification confirmation at the time of course registration

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 What's the difference between the Lifecycle and Capability certificates?

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 The Lifecycle and Capability certificates comprise the two streams, or branches, of the ITIL intermediate-level qualification scheme.

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 The Lifecycle stream-which includes the Service Design qualification-consists of five modules or certifications. These certifications focus on the Service Lifecycle, the use of process and practice within the lifecycle and developing the skills needed to deliver quality Service Management practices in an organization.

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 The Capability certificates, which are made up of four modules, are geared toward those who want a thorough understanding of ITIL processes and roles. The primary focus is on activities, execution and use of the processes throughout the entire Service Lifecycle.

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 About the Examination:

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the Service Design Lifecycle course from an Accredited Training Provider is required to sit the exam

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Design book in preparation for the examination.

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 The syllabus can be downloaded from:

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 officialsite.com/Qualifications/ITILQ ualificationLevels/ServiceDesign.asp x

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Pass score is 28/40 or 70%

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Distinction pass score is under consideration

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Upon successful passing of the ITIL Service Design Lifecycle exam, the student will be recognized with

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 3 credits

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 in the ITIL qualification scheme

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Project Management Institute Professional Development Units (PDUs) = 21

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 Is this course accredited?

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 /CSME, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 ITIL is a registered trade mark of AXELOS Limited

ITIL Intermediate Service Design SD eLearning plus Exam Prep 1 AXELOS is a registered trade mark of AXELOS Limited

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