Email Etiquette in the Workplace - : SH – helps people know how important it is, what it’s about : CONCISE – reading a screen is harder than reading text, plus people get TONS of email : PROF – your email is an extension of you – how people view your email may affect how they view you. Especially important – job query emails, professional communication, etc : PUNC/ABBR – punctuate correctly – all caps often perceived as SHOUTING : ADDR – when applying for a job, don’t put an email address like “bigmuscles@hotmail.com” on your resume, looks silly and unprofessional : READ – avoid stupid mistakes that make you look hasty, incompetent or careless : PRIVACY – keep in mind that there is NO expectation of privacy. ALL your emails belong to your company, your school; private email are subject to subpoena etc : SIG – this is common courtesy and lets the recipient know who it’s from (an email address like hotmama@yahoo.com won’t tell them : WORDS ONLY – don’t joke if it might be misunderstood : USE AS APPROPRIATE – email overuse reading

Email Etiquette Always use a subject heading and a signature Be concise and to the point Be professional Use proper layout, punctuation, grammar. Do not use abbreviations like “b4” and “I’ll get back 2 u” in business correspondence. Capitalization and “flaming” Use professional address in professional communication : SH – helps people know how important it is, what it’s about : CONCISE – reading a screen is harder than reading text, plus people get TONS of email : PROF – your email is an extension of you – how people view your email may affect how they view you. Especially important – job query emails, professional communication, etc : PUNC/ABBR – punctuate correctly – all caps often perceived as SHOUTING : ADDR – when applying for a job, don’t put an email address like “bigmuscles@hotmail.com” on your resume, looks silly and unprofessional : READ – avoid stupid mistakes that make you look hasty, incompetent or careless : PRIVACY – keep in mind that there is NO expectation of privacy. ALL your emails belong to your company, your school; private email are subject to subpoena etc : SIG – this is common courtesy and lets the recipient know who it’s from (an email address like hotmama@yahoo.com won’t tell them : WORDS ONLY – don’t joke if it might be misunderstood : USE AS APPROPRIATE – email overuse reading

Email Etiquette Read it before you send it Privacy- anyone can forward, print or copy your words Remember that the recipient only has your words Don’t use email when a phone call or visit is more appropriate

Email Hoaxes www.snopes.com Excellent site for checking potential hoaxes or rumors Never forward such an email unless you know for sure it is true (and even then maybe not!) Show snopes, show a few examples, let them do some searching. Show Hand out emails, assignment is to EMAIL ME THREE PARAGRAPHS, CORRECT BASED ON THE ETIQUETTE ABOVE Para 1 – summarize the email – what is it claiming or asking? Para 2 – what is the status of the email – is it true, false, or undetermined> Para 3 – summarize the history of the hoax – where did it come from? Where has it been seen before? Is it old or new?

Email Hoaxes and Scams Phishing Legitimate looking e-mail that attempts ot to scam the user into surrendering private information that will be used for identity theft. User is directed to site where they are asked for personal info. Phishing : email purports to come from legitimate source (ebay) 411: Nigerian person offers to give you money if you help him get money out of the country (so-called after section 411 of the criminal code) Charities: forward this and you’ll donate money, etc Something for nothing: do this and you’ll get free money, a coupon, etc Moral Outrage: political figure guilty of this or that, government wants to outlaw this or that, etc Silliness: elf bowling, generic jokes, etc – everyone has probably seen them before

Phishing Never ever click the links within the text of the e-mail. Always delete the e-mail immediately

Email Hoaxes and Scams Nigerian 411/419 Scams You are asked to assist foreign nationals who have funds to transfer *temporarily* into your account. You must provide your banking info, company info. Leads to theft of YOUR money

Email Hoaxes and Scams Charities Phony charities soliciting funds via email May also capture your credit card info Only donate to legitimate charities through their Web sites or reputable sites

Email Hoaxes and Scams Something for Nothing Free phones, goods services Even if you don’t lose $, spammers can dump spyware or programs on your computer to steal information

Email Hoaxes and Scams Moral Outrage Example: rumor that Middle Eastern people were cheering in a restaurant watching WTC’s crumble on 9-11-01 These rumors spread all over via email, in some cases surveillance tapes showed that this did not happen - businesses hurt anyway.

General silliness/Chain letter Email Hoaxes and Scams General silliness/Chain letter Tinky Winky is Gay!!!! Sponge Bob and Barney are promoting a homosexual agenda!!!! Forward this message to 10 friends and your deepest desire will come true!!!!

Snopes Assignment Read your email, then go to www.snopes.com and search for it. Write me a 3-para email (use the email etiquette points!) Para 1: summarize the email – what is claiming or asking? Para 2: what is the status of the email (true, false, undetermined) Para 3: what is the history of the email? Where did it come from? Is it old or new? Show snopes, let them do some searching. Show Hand out emails, assignment is to EMAIL ME THREE PARAGRAPHS, CORRECT BASED ON THE ETIQUETTE ABOVE Para 1 – summarize the email – what is it claiming or asking? Para 2 – what is the status of the email – is it true, false, or undetermined> Para 3 – summarize the history of the hoax – where did it come from? Where has it been seen before? Is it old or new?