Listening. Why Do We Listen? To understand and retain information To evaluate the quality of messages To build and maintain relationships To help others.

Slides:

Advertisements

Similar presentations

Critical Listening and Feedback ECE 3940 Megan OByrne – CLEAR 17 September 09.

Advertisements

Interpersonal Skills Mr. Vivek Bindra Director - Global ACT

Adler/Rodman Copyright © 2006 by Oxford University Press, Inc.

People & Culture Department Meeting Vestas Americas April 2010

Looking Out/Looking In Thirteenth Edition 7 LISTENING: MORE THAN MEETS THE EAR CHAPTER TOPICS Listening Defined Elements in the Listening Process The Challenge.

Tools, Attitude, Skills, Knowledge

Communication Skills. Effective communication is the basis for successful problem solving. A lot of times, conflicts arise because of problems I communication.

1 Florida 4-H Leadership Series Communications The activities in this lesson are taken from Unlock Your Leadership Potential, Leader’s Guide, Florida 4-H.

Establishing a meaningful relationship CAPS Judy Neighbours, PhD SASS Coordinator.

The Art of Listening.

Listening “Seek first to understand… Then to be understood.”

CHAPTER 7 Listening, continued… Interplay, Eleventh Edition, Adler/Rosenfeld/Proctor Copyright © 2010 by Oxford University Press, Inc.

Communication Skills Seminar Boğazıçı University April 22, 2004 Tom Atkinson.

Chapter 7: Listening: More Than Meets the Ear

Listening. We need listening the most in our lives, but learn it the least! What is the difference between hearing and listening? Listening is like breathing,

Listening “Seek first to understand… Then to be understood.”

Whitmore/Stevenson: Strategies for Engineering Communication 1 of 11 Listening Skills  School teaches us to read, write, and speak, but rarely focuses.

Communication Skills. 2 July 23, 2003 What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language.

Verbal & Non-Verbal Communication Active & Passive Listening

Arrange our chairs in a circle. I will give the first person a statement. You must whisper the statement as best you can to your neighbor. You may NOT.

MENG 346 By: Mohammad Medhat.   The way to become a better listener is to practice "active listening." This is where you make a conscious effort to.

Listening Skills Advanced Speech. Listening vs. Hearing What is the difference? Passive vs. Active? Rate of speaking vs. brain comprehension?

Listening Chapter Five. After completing this chapter, you will be able to define listening and effective listening explain the steps in the listening.

EFFECTIVE LISTENING SKILLS

Basic Counselling Skills

MENTSCHEN TRAINING ACTIVE LISTENING JUNE 7, 2012 PAUL DAVIDSON, PHD V.P. OF TRAINING, NEW ENGLAND REGION.

Listening Skills Listening is a great skill. It builds trust and encourages problem solving but it takes practice. It’s more complicated.

Interplay, Eleventh Edition, Adler/Rosenfeld/Proctor

Active Listening Listening carefully to what the speaker is saying, without judgment or evaluation. Listening to both the content of the message as well.

Listening Strategies for Tutoring. Listening Students spend 20% of all school related hours just listening. If television watching and just half of the.

Listening Effectively

LISTENING Notes from Speech: Exploring Communication (Chapter 3) Are you listening; or do you only hear what I am saying?

Principles of Communication and Counseling. Topic 75: Principles of Communication and Counseling Learning Objectives Explain the applications of counseling.

 Gawtham Karthik R  Rajeev Gandhi B  Karthika Venkatesan  Anugraha S  Dinesh Kumar S  Swaminathan K  Aarthi Aravind.

Chapter 4: Are you Listening?

Why Empathy Matters By Mrs. Irina Stepanyan.

Empathic Listening “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Benchmarks for supporting Benchmarks for listening Leadership Skills - Communication 5.At level of “person” Stating one’s own concerns and emotions of.

Therapeutic Communication

Listening: How Important Is It?  55% college student’s time  60% of executives’ time  At work:  Ability to listen effectively: “Ideal skill” for managers.

E FFECTIVE LISTENING 1 SELF LEARNING MODULE 1 CHAPTER 8 Teamglobal © Kautilya Learning Academy of Professionals.

LISTENING SKILLS.

HU113: Technical Report Writing Prof. Dr. Abdelsamie Moet Fall 2012/13 Pharos University in Alexandria Faculty of Engineering Lecture 2: Communication.

Language Proficiency and Skill Development Course.

Effective Communication Skills. I Statements Used to express thoughts and feelings without blame or judgment.  State the feeling and the problem behavior.

Communication skills seek first to understand than to be understood.

Looking Out/Looking In Fourteenth Edition 7 Listening CHAPTER TOPICS Listening Defined Elements in the Listening Process The Challenge of Listening Types.

Listening Skills Be prepared to take notes. Listening is the process of receiving, constructing meaning from, and responding to spoken or nonverbal messages.

Listening & Non-Verbal Communication Mrs. Berry 8 th Grade Medical Skills & Services.

Chapter 5- Listening and Responding Skills

Effective Communication In Projects and Anywhere.

Introduction New Search Group of companies The New Search Group is a multi dimensional port folio of companies established in the year 2001 that operate.

© 2011 Cengage Learning. All Rights Reserved. CHAPTER 3 Listen and Analyze Speeches 3.1Listen Effectively 3.2Analyze and Evaluate Speeches.

Looking Out/Looking In Thirteenth Edition 7 Listening CHAPTER TOPICS.

Hearing vs. Listening “Was I paying attention?”. Hearing vs. Listening Do you think there is a difference between hearing and listening? Hearing is simply.

Verbal listening: Listening.

True or False? It is possible to listen without hearing. It is possible to hear without listening.

Listening Chapter topics Listening Defined

Lecture 3: Effective Communications Training

Listening Chapter topics Listening Defined

Listening Skills.

Listening Chapter topics Listening Defined

Unit 2 Chapter 7 Projects In Professional Communication

Listening Chapter topics Listening Defined

Mindful Listening More than meets the ear.

Communication “the process of human beings responding to verbal-nonverbal behavior. A human survival skill needed to maintain contact with the world.”

Effective Feedback.

Effective Feedback.

Presentation transcript:

Listening

Why Do We Listen? To understand and retain information To evaluate the quality of messages To build and maintain relationships To help others

But it’s not as easy as we might think… Hearing problems Information overload Personal concerns Rapid thought Noise

Recognize anyone? The pseudolistener The stage hog The selective listener The embellisher (filling in the gaps) The insulated listener The defensive listener The ambusher

Listening Components: Hearing Attending Understanding Remembering Responding

Types of Listening Responses

Silent Listening “Staying attentive and nonverbally responsive without offering any verbal feedback.”

Silent Listening “Staying attentive and nonverbally responsive without offering any verbal feedback.” Attending Skills: The S.O.L.E.R. Method S… Square up and bodily face the person O… Open your posture and maintain it L… Lean forward as appropriate E… Eye contact R… Relax, smile and keep an open expression

Questioning “The listener asks the speaker for additional information” To clarify meanings To learn about others’ thoughts, feelings, and wants To encourage elaboration To encourage discovery To gather more facts and details To trap the speaker To make a statement To further a hidden agenda To seek “correct” answers To imply an unchecked assumption

A little more about Questioning… Open-Ended vs. Closed Questions Open-ended questions are more facilitative than closed-ended questions. Closed questions give you more definitive answers. The “Why” Question Questions beginning with “Why” can be problematic. They tend to put the other person on the defensive. They also put us in a one-up position, and the other person in a one-down position. “How” or “What” may be better alternatives.

Paraphrasing “Feedback that restates, in your own words, the message you thought the speaker sent.” Use your own words – Don’t be a parrot! Give specific examples to clarify abstract statements Look for the big picture/main idea, and reflect that back Some helpful beginnings: What I hear you saying… It sounds like… You’re feeling…

Why paraphrase? Allows you to see if your understanding is correct May draw out more information from the speaker ***Takes the heat out of intense discussions***

Empathizing “Conveys identification with a speaker’s perceptions and emotions” An empathetic attitude is more important than a specific response Involves putting yourself in the other persons’ shoes Responses are feeling-focused Responses can be in the form of questions, paraphrases, or just something small like “Oh, no!” “Really?” “Wow!” “Ouch!”

Supporting Agreement Praise Offers to HelpReassurance Diversion But be careful… Be sincere Evaluate how helpful a supportive response will be Focus on the present concern, rather than the future outcome “Reveals the listener’s solidarity with the speaker’s situation”

Analyzing “Offering an interpretation of the speaker’s message” “What’s really going on is…” “You’re just afraid of…” “Maybe it’s because…” Tips for making a helpful analyzing response: -- Leave yourself wiggle room – Keep it tentative -- Make sure it’s wanted -- Be honest with yourself about your motives

Advising “Offering suggestions about how the speaker should deal with a problem” One of our most common listening responses Can be very helpful when it is wanted Can be very annoying when it is not wanted It can be very helpful when it is relevant, timely, logical, and practical. Make sure it is wanted: “Do you want some advice?” Resist the temptation – Don’t give it if it’s not wanted

Evaluating “Appraising the sender’s thoughts or behaviors in some way” Again, make sure that the evaluation is wanted! Constructive criticism vs. Insults

Tips to Help You Stay in the Listening Mode 1)Concentrate on the content of what is being said. Don’t be turned-off by poor delivery. 2)Don’t enter into an argument or make a judgment. 3)Listen for concepts and main ideas. 4)Be flexible in how you summarize what the speaker is saying. 5)Show the speaker that you are interested, and be active in your listening behavior. 6)Overcome distractions 7)Listen with your mind. Thought is faster than speech.