© 2009 Wipro Ltd - Confidential Changing landscape of BPO services in BFSI Panelists: Shrinath Bolloju, MD & COO India, Deutsche Bank Ajith Sundaresh, MD, Global Finance India, JPMC Chair Person: Ramit Sethi, Senior Vice President, Wipro

© 2009 Wipro Ltd - Confidential 2 Changing Landscape of BPO Services in BFSI  India clocked ~11bn in BPO revenues  With ~40% of the share – BFSI dominates  US Markets prominent: ~60%  “Cost-led” moves to “Transformation & Innovation”  Delivery models keep up with the pace  Captives vs Outsourced vs Hybrid  Onshore vs Offshore mix  Geographical distribution  IT - Rationalizing / optimizing / innovating  Bundling of services  India clocked ~11bn in BPO revenues  With ~40% of the share – BFSI dominates  US Markets prominent: ~60%  “Cost-led” moves to “Transformation & Innovation”  Delivery models keep up with the pace  Captives vs Outsourced vs Hybrid  Onshore vs Offshore mix  Geographical distribution  IT - Rationalizing / optimizing / innovating  Bundling of services BFSI Early Adapters 1990’s~1998~2002 Knowledge Process Outsourcing (KPO) Business Process Outsourcing IT Outsourcing Changing Landscape Transformation / Innovation Now The General Trend Source: NASSCOM

© 2009 Wipro Ltd - Confidential 3 The mortgage crisis sharpens (March ) Fall of independent investment banks: Bear Stearns (March ‘08); Lehman Brothers (September ‘08) Spread to the insurance sector – AIG (September ‘08) The move to “universal banks”: Merrill & Bank of America; (September) JPMC & WaMu; (September) Increased regulatory focus Trouble Assets Relief Program ($750bn+) - increased government supervision US Senate Bill on credit cards - increased rights to card holders Insurance industries under increased pressure for national regulation Change is inevitable – but where and at what pace…? The mortgage crisis sharpens (March ) Fall of independent investment banks: Bear Stearns (March ‘08); Lehman Brothers (September ‘08) Spread to the insurance sector – AIG (September ‘08) The move to “universal banks”: Merrill & Bank of America; (September) JPMC & WaMu; (September) Increased regulatory focus Trouble Assets Relief Program ($750bn+) - increased government supervision US Senate Bill on credit cards - increased rights to card holders Insurance industries under increased pressure for national regulation Change is inevitable – but where and at what pace…? Financial History Re-written How does it affect us: -As players -As vendors -As regulators -As infrastructure providers How does it affect us: -As players -As vendors -As regulators -As infrastructure providers

© 2009 Wipro Ltd - Confidential 4 What’s on everyone’s mind? New service lines emerging within BFSI segment New technology and process requirement Fallouts of consolidations and restructuring How do vendors reorient their offerings – domain / models etc Speed to Market vs Regulations vs Flexibility IT | BPO offerings – New cost paradigm Location spread – Near shore capability Multi tenant – Shared services Virtualization

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