Strategic Organization Development Philip T. Anderson, PhD.

2 Current vs. Future State of HR Strategic Partner Change Agent Administrative Expert Employee Advocate

3 Current vs. Future State of HR Strategic Partner Change Agent Administrative Expert Employee Advocate

4 Global - COE Client - HRBP Manager Regional - Head HRBP OD Responsibility Level & Process Facilitator

5 Organization Development Roles & Responsibilities The OD COE has a dual responsibility oGlobal implementation of strategic interventions  Cultural assessment and alignment  Performance Management  Succession Planning  Leadership Bench strength oSupport to HRBPs on regional and client interventions  Process improvement tools  Intervention design  Knowledge transfer of OD skills

The Global OD Process

7 Global OD Role Proactive and driven by global strategy Solutions are centrally developed and implemented globally: –Core Curriculum Development –Leadership Development –Succession Planning –Performance Management –Etc. Primary stakeholders –Company Leadership Team –Board of Directors

8 Global OD Model HR Business Partners Leadership Team OD Team Business Strategy Solutions Emerging Needs/ Feedback Measures Of Effectiveness

9 Global OD Services Program Management of global initiatives - –Core Employee Development –Succession Planning –Performance Management –Leadership Development Consultation with senior leaders regarding - –Customized interventions –Assessment tools Services contracted with HRBPs (based on the capacity of the OD COE) - –Regional OD intervention design

Global OD Process Prioritize Projects; establish goals; Execute Proposed Projects Analysis of OD needs and Capabilities Needs of Key Stakeholders and Cultural Drivers Internal Capabilities Exec/Op Committee; Brand Identity HR Business Partners; Heads of COEs Structure; Processes; Resources; Outside partnerships Mission; Business Model

Regional/Client OD Process

12 Regional/Client OD Proactively driven by regional strategy Off-the-shelf and unique tools to satisfy emerging needs may be brokered through COE Other OD consulting services may be contracted on an ‘as needed’ basis Prioritization will be based on strategic importance Regional and client interventions are funded by the region/client requesting assistance

13 Regional/Client OD Model OD Team Regional/Functional Business Leaders HR Business Partner OD Services Support Services Business Strategy Contract Services

14 Comparison of Global & Regional Models HR Business Partners Leadership Team OD Team Business Strategy Solutions Emerging Needs/ Feedback Measures Of Effectiveness OD Team Regional/Functional Business Leaders OD Services HR Business Partner Support Services Business Strategy Contract Services Global Regional

15 Regional OD Services Assessment/diagnosis of OD issues OD tools for leaders (in concert with COE) Consultation on - oInterventions related to their region’s/function’s strategic plan oClient interventions regarding:  Human resource issues  Interpersonal issues

Regional/Client E&OD Process Organization Performance Problem Identified E&OD Issue? Find alternate Solution Assistance? Perform Assessment Contact COE Assistance? No Yes No Yes No Perform Assessment Perform Diagnosis Plan/Implement Intervention Evaluate Effectiveness Did it Work? Exit Yes No Business Leader HRBP/OE Joint Activity (Ldr, HRBP, OE) Develop Change Mgmt Plan

Employee Survey Program

18 Use of Employee Survey Potential OD uses - oAssess key employee behaviors relevant to strategy (culture) oPersonalizes leadership and core competencies oProvides snapshot of behavioral gaps and where they exist oDrive Organization Development strategy oAssess key cultural indicators

19 Global OD Process Prioritize Projects; establish goals; Execute Proposed Projects Analysis of OD needs and Capabilities Needs of Key Stakeholders and Cultural Drivers Internal Capabilities Leadership Team; Board of Directors Brand Identity HR Business Partners; Heads of COEs Structure; Processes; Resources; Outside partnerships Mission; Business Model Culture Assessment

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