13th North Carolina Serials Conference, April 15-16, Working with Vendors: Collaborating to Drive Product Development Yvette Diven Director, Product Management, Serials - R.R. Bowker

13th North Carolina Serials Conference, April 15-16, What Exactly is Collaboration?  What we’re talking about  n. Working together, especially in a joint intellectual effort  It doesn’t have to mean…  n. Cooperating treasonably, as with an enemy occupation force in one’s country  Most barriers to collaboration are not technical.

13th North Carolina Serials Conference, April 15-16, Identifying Collaborative Partners  ILS Vendors  Publishers  Subscription Agents  Serials Management Companies  Archives and Portals  Library staff  Faculty  User Communities  Other Institutions

13th North Carolina Serials Conference, April 15-16, Potential Areas of Collaborative Product Development  Workflow  Serials management (e-journals)  Acquisitions, ILL, cataloging  Administration  Collection assessment, reporting  Electronic rights management (ERM)  Service  Patron and end-user tools  Archiving and digitization

13th North Carolina Serials Conference, April 15-16, Collaborative Product Development  Partners lend expertise and insight  Multi-phased  Concept  Prototype  Beta version  Launch/Release  Post-Launch/Enhancement  Requires a time and resource commitment

13th North Carolina Serials Conference, April 15-16, Successful Product Development  Creates useful and usable products  Identifies a need  Proposes potential solutions  Involves the customer/user  Defines the scope of the need  Determines the value of the product  Is an iterative process  Average month cycle  Is standards-based

13th North Carolina Serials Conference, April 15-16, Benefits of Collaborating  You effect change!  Establish ongoing relationships  Networking  Industry involvement  Special partner status?  Price discounts?

13th North Carolina Serials Conference, April 15-16, Contact Information Yvette Diven Director, Product Management, Serials R.R. Bowker 678 Noe Street San Francisco, CA Direct: (415) Toll-free: (888) ext