Creating a Compelling Scoreboard Microfinance Supervisor’s Forum March 11-12, 2005 Crown Hotel, Naga City

Creating a Compelling Scoreboard A compelling scoreboard starts with clear goals. It emanates from a shared vision- mission of the organization. The vision-mission of the organization is owned by everyone – from top management to rank and file.

Creating a Compelling Scoreboard As managers and supervisors, yours is the RESPONSIBILITY for “operationalizing” this vision-mission. “Operationalizing” means translating the vision-mission into objectives and goals. How do we then “operationalize” the vision-mission?

Creating a Compelling Scoreboard Begin with the End in Mind! ( Stephen Covey’s 7 Habits of Highly Effective People) “Create a mental vision for any project, large or small, personal or interpersonal.” “ Don’t just live day-to-day with no clear purpose in mind.” “ Identify and commit yourselves to the principles, relationships and purposes that matter most to you.”

A Compelling Scoreboard The importance of a scoreboard: People play differently when they’re keeping a score. Without a scoreboard, how does a team determine if it is winning or not. The benefit of the scoreboard then is that it tells us whether or not we are succeeding in our goals. Strategies and plans are built around the scoreboard. The scoreboard answers the questions: From what? To what? By when?

A Compelling Scoreboard How to create a compelling scoreboard? Identify top priorities or “wildly important goals*” that the unit must achieve. *WIG – these are goals that when we fail to attain them carries serious consequences and render all other achievements relatively inconsequential.

A Compelling Scoreboard How to create a compelling scoreboard? Create a scoreboard for each one with these elements: - The current result (where we are now) - The target result (where we need to be) - The deadline (by when) Post the scoreboard and ask people to review it every day, every week, as appropriate. Meet over it, discuss it and resolve issues as they come up.

The Microfinance Unit Scoreboard

Assumptions Microfinance Loan Budget Performance Standards Adequate MIS Staff Training Program Effective Communication System