Crisis Management & Internet Technology Using the Internet to distribute important information during outages and emergencies.

20 th INNOVATIONS User Group Conference October 7 th – 8 th, 2013 in Atlanta, GA Hosted in Conjunction with Chartwell’s EMACS Special Discount Code for EMACS Registration

Very Brief Introduction to Apogee Experienced & Dedicated » Industry leadership since 1994 » Most accurate bill predictions » Most accurate bill analysis » 650 utility clients » Approximately 56 million homes » RESNET ® “HERS Rating” methods » Microsoft ® Certified Partner

Your Presenter Brian Jackson – Developed websites for small and large business since – Background in website development and project management. – Believes in innovative, secure, and cost effective solutions.

Storms Natural Disasters… Equipment Failure…

Outages Happen.

It’s been a busy year… Increasing storms and serious weather situations are creating an opportunity to better educate our users in how to deal with an emergency. Superstorms Hurricanes Tornadoes Blizzards Heat Waves Nor’easters

Customers only care when: It’s time to pay a bill Their bill is too high The power is out

Power is Air In the US, electric power is viewed as a life essential; we use it in almost everything we do.

The Problem: Lost power disrupts daily life. People want to know when they’ll be restored. People want to know what to do.

A way to communicate information quickly and effectively to people effected by an outage. The Need:

People want to know what is happening.

The Solution A place for people to get the information they need. All in one spot. Accessible anywhere, anytime.

Crisis Management Center A completely customizable site that enables dissemination of important information. All in one fully responsive place.

The Information Location Social Media Outage Info Utility News Local News National News Weather Emergency Numbers What to Do’s Online Resources Online Polls Online Forms A Central Repository

Your Virtual Bunker Why “man” a room of people when you can have an automated system do a majority of the work for you?

Why You? Utilities serve communities. Utilities have history. Utilities are on the front line.

Must Have’s Easy to Use Informative Responsive Powerful Reactive Pro-Active Flexible

Let’s take a look

Questions?

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20 th INNOVATIONS User Group Conference October 7 th – 8 th, 2013 in Atlanta, GA Hosted in Conjunction with Chartwell’s EMACS Special Discount Code for EMACS Registration