Service Leadership & Innovation Rochester Institute of Technology Master of Science Degree In Zagreb
The Idea Provide a Master of Science Degree program which: Allows the student to stay employed fulltime if necessary Utilizes technology to maximize learning Is least invasive to students professional life
Degree Title Master of Science In Service Leadership & Innovation American University Master’s Degree
Location Zagreb Amruševa 11 ½ Block from Trg Ban Jelačić
Format Five Quarters of Study Start Fall of 2009 Finish at end of Fall Quarter 2010
Format Continued Possible Schedule Fall – 2 courses Winter – 2 courses Spring – 2 courses Summer – 2 courses Fall – 3 courses Research thesis over the last 4 quarters
Typical Curriculum Elements of Service Management: A System Approach Breakthrough Thinking Planning & Evaluation in Organizational Development Service Performance Metrics Human Capital Strategies Theories in Career Development Service Leadership Customer Relationship Management Service Leadership Futures Strategic Process of Service Firms Human Resource Management II Thesis
Requirements Bachelors Degree 3.0 GPA or Higher Ability to attend the class meetings as scheduled
Tuition Euro (includes books) ACMT Alumni receive 1200 Euro scholarship spread equally over course of study
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