Insurance Model

Call Centre Claim Assessment Centre Customer Surveys Underwriting Data Capturing and Data Entry IPO Insurance Process Out Sourcing

Handling Claim Intimations Transmitting information gathered to relevant parties Eg: Assessors,Engineers Giving policy details and clarifications. Making policy information amendments Eg : Address, Contact information Call Centre

Motor Evaluate the claim Inspect the images of the accident damage and garage estimates Compare the estimate with the damaged caused Endorse repair costs and prepare for requisition Health Evaluate the claim Comparison of the ailment with the policy cover Compare treatments/ charges with policy limits Prepare total claim requisition for approval These processes can apply to other claim classes Eg: Personnel injury, life insurance Claim Assessment Centre

Conducting Customer Surveys Prepare questionnaires weekly/monthly/quarterly Collect feedback, capture data and evaluate Prepare reports on customer satisfaction scores

Underwrite identified standard policies on pre determined rates Setting up new policies Adding additional covers on pre determined rates Prepare policy documents for printing Underwriting

Scanning paper based documents such as files and books Feeding data to the system Preparing databases on the captured data Preparing indexes and search tools Data Capturing and Data Entry