© CROZ Authors: Mirela Grginčić Business Solution Consultant Krešimir Musa Director of Consulting and Implementation Services at CROZ Dealing with information through social lean thinking INFuture2013 Information Governance

© CROZ Lean management - > lean thinking -> continuous improvement process Information and innovation management on social collaboration platform by following lean principles Lean thinking

© CROZ Key elements : Social business collaboration platform (IBM Connections) Lean management and continuous improvement principles Business process management platform (IBM BPM) Idea and information management

© CROZ Find and provide information in more effective and efficient way Coaching people act as a teacher rather than a director Associate the knowledge with people, not the documents people in real world share information in real time, mostly through different updates, posts, blogs, wikis… Collaboration platform and lean

© CROZ Challenge people to give their best ideas Respect for employees opinion Make problems visible Motivation mechanisms Continuous improvement through idea management

© CROZ Share information in social way: Possibility for teams to work on a project in different, customized but separated environments Forums for discussions about business topics in non-formal way Blogs for publishing new information Files sharing and versioning for easier file distribution Possibility for a whole team to work on one document (Wiki) Idea management functionality to enable continuous improvement through employees idea sharing Profiles with “wall” Expert network that can be searched by many criteria Continuous improvement through idea management

© CROZ Effects that collaboration platform has on idea management process: employees are more willing to give ideas because of the less formal environment ideas are visible to everyone and others can give constructive comments in order to improve already proposed ideas each vote has very positive influence on the idea creator gamification can be used on social business platform Continuous improvement through idea management

© CROZ different criteria, scorecards and other methodologies should be used for idea evaluation IT solution needs to be flexible and adoptable to specific customer business process IMPORTANT – feedback sending from every step of the idea evaluation to the community Idea evaluation

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