Lincolnshire Community Health Services Presentation to the Lincolnshire Partnership Board

Lincolnshire Community Health Services; an overview.  NHS Lincolnshire (formally known as Teaching Primary Care Trust) commissions (designs and buys) healthcare services from a range of providers.  In 2008 Lincolnshire Community Health Services (LCHS) was launched as an arms length provider hosted by NHS Lincolnshire.  LCHS has governance arrangements to enable it to function as an independent service provider including: Separate and dedicated board sessions Committee structures Finance functions  The governance arrangements for LCHS have been further strengthened by the appointment of a Chairman and the development of Lincolnshire Strategic Board as a formal sub committee of the Board of NHS Lincolnshire. (Put image here)

Lincolnshire Community Health Services Strategy 2009/12

Lincolnshire Community Health Service Portfolio; clinical services (Put image here)  Integrated Clinical Service Teams: complex case managers, specialist nursing services, nursing intervention teams, community response and rehabilitation  Allied Health Professions: physiotherapy, podiatry, occupational therapy, speech and language therapy  Community hospitals: Johnson hospital in Spalding, John Coupland hospital in Gainsborough, Louth hospital (A&E and medical wards), Skegness hospital

Clinical services continued  Offender Healthcare: Morton Hall, North Sea Camp, Lincoln  Dental: community dental services  Sexual Health Services:  “Phoenix” smoking cessation and weight management

Clinical services continued  Childrens Safeguarding services: designated nurse and named nurses  Integrated Children’s Teams: health visiting, school nursing, children’s allied health professional services  Primary Care Trust GP practices: University health centre, Methringham surgery, Burton Road surgery, Pottergate surgery  Lincoln City Primary Care Access centre: Monks Road Walk in Centre including the Arboretum Surgery

Access Audit Aim of the audit is to : Identify if people with either a hearing impairment or who are profoundly deaf experience any difficulties when accessing any of the services provided by Lincolnshire community Health Services.

Access Audit Two methods are being used to review services: 1. Information from service managers is being sought. 2. Feedback from key stakeholders is being requested including: Deaf Lincs LINk Partnership Board Patients and the Public via the contact made with the PALS service.

Service Managers Questions being asked:  How familiar are staff with the typetalk system?  Are staff aware of how to access British Sign Language Translation?  Are hearing loops provided in the on site services?  Has the service received any service user experience feedback from people who are either profoundly deaf or who have a hearing impairment? And if so what were the key findings?

Feedback request from the Partnership Board Lincolnshire Community Health Services would appreciate all feedback from the Partnership Board Specific questions we would like to ask you:  Are you aware of any difficulties people have in contacting services by telephone?  Are you aware of any difficulties people have in gaining access to services where there is an intercom system?  Are you aware of any difficulties people have in respect of communication with health professionals.

Next steps Results of the audit will be reported to the following:  Lincolnshire Community Health Services Senior Management Committee  Commissioners of health services; NHS Lincolnshire.  Stakeholders who have participated. If the key findings identify areas of concern then individual services will establish a project group inviting service user represenatives to participate in partnership with staff members to address any issues.

Any questions? Lincolnshire Community Health services would like to thank the Partnership Board for allowing us to attend the Board meeting.