El Rancho Restaurant Business Process Model and Evaluation CSC 417 – Javier Triana

Who we are? “El Rancho Mexican restaurant” is a family business. “El Rancho Mexican restaurant” is a family business. We have only two locations. One in Oak Grove and One in Petal. We have only two locations. One in Oak Grove and One in Petal. No future plans of expanding. No future plans of expanding. Over 40 employees. This number changes a lot. (It is hard to keep track) Over 40 employees. This number changes a lot. (It is hard to keep track)

Crystal Point The only thing that really is organized is the use of Crystal Point. The only thing that really is organized is the use of Crystal Point. Crystal Point is a POS Software used by many restaurants. Crystal Point is a POS Software used by many restaurants. Controls a number of workstations and a PC-based database. Controls a number of workstations and a PC-based database. Schedule management Schedule management

Crystal Point (cont) Server functions. Server functions. Order entry. Order entry. Edit checks. Edit checks. Manager tasks can be performed at any terminal. Manager tasks can be performed at any terminal. Real-Time management reporting from any station. Real-Time management reporting from any station.

Suppliers US FoodService – All the food is provided by them (currently) US FoodService – All the food is provided by them (currently) Coca-Cola Company – All the coke products. Coca-Cola Company – All the coke products. ABC – Bar ABC – Bar

Where the mess begins Everything else we do is not that organize. Everything else we do is not that organize. From ordering the food from the suppliers to assigning tasks. From ordering the food from the suppliers to assigning tasks. The way we do the rest of the tasks is assigned in day to day basis. The way we do the rest of the tasks is assigned in day to day basis. Who is assigned to a task can be changed in a matter of seconds too. Who is assigned to a task can be changed in a matter of seconds too.

Current Diagram of Ordering Supplies

Diagram of restaurant

Proposed Plan Every employee should be assign a task by the manager and not be changed every 5 minutes Every employee should be assign a task by the manager and not be changed every 5 minutes Use of inventories (especially for the bar) Use of inventories (especially for the bar) More use of the software for price changes, instead of discount. More use of the software for price changes, instead of discount. Maybe a manager instead of Owner/Manager Maybe a manager instead of Owner/Manager

Proposed plan (cont) Consistency in the way tasks are assigned. Consistency in the way tasks are assigned. Manager should review completed task before mark it as completed. Manager should review completed task before mark it as completed.

Why these changes? Small changes could really be beneficial Small changes could really be beneficial Management training is not an option because is a too small business to invest in such an expensive training. Management training is not an option because is a too small business to invest in such an expensive training. Employees stay short period of times. Employees stay short period of times. Really hard to apply any other major changes in Process Management to such small business. Really hard to apply any other major changes in Process Management to such small business.

… Questions??? Questions???