Executive Assistant Network 2014 National Conference StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services

About Donna Stone … 30 years experience Formal qualifications Licensed, legal & insured Published author Industry go-to person Multi-award winner StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services

This presentation is primarily going to cover: 1.Managing yourself 2.Managing internal clients 3.Managing external clients StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services

Managing Yourself Systems Templates Organisation Task lists Tidy Healthy StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services

Being your Best Ask questions Know technology Notes, notes, notes Priorities StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services Tools Professional Confident & loyal Initiative

Managing your Time The four D’s Touch it once Perfectionism Batches Distractions StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services No! Salespeople Delegation Saying Goodbye!”

Managing your Boss Know what’s important Communication Plan them Don’t sweat the ‘small stuff’ StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services Cheery & professional Death by Take ownership

Managing External People Co-worker Suppliers Contractors Clients and customers Associates of the boss Boss’ husband/wife/children StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services

Managing Co-workers Using / being used Friends or associates? Agendas & loyalties StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services

Managing Suppliers & Contractors Assume nothing Lay down the law What is a quote about? Manage them like an employee… almost StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services

Managing Clients & Customers Professional & respectful Be an educator Know your limits Always informed StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services

Associates, Family & Spouse Being familiar Distance, but polite Keeps thoughts to yourself True loyalties & closed lips Being delegated to StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services

Questions? StoneConsulting “We do books, so you can do business” Business Education Consulting Bookkeeping & BAS Services

Donna Stone presents … Three must-have books for every small business to: Stepping Stones To Business Success provides over 200 tips on how to succeed in business. Stepping Stones To Business Growth has 300 new tips providing solutions, ideas & inspirations. Stepping Stones To Business Excellence has another couple of hundred new & fresh tips to take your business from success and growth through to excellence. Order your copies today – ring or