Bank On Financial Coach Training October 16, 2012

Bank On and 500 Families Financially Fit for the Future History Components of Bank On Access to low cost traditional financial products Financial Education Coaching Referral Process Sign up or Referral Contact Office of Financial Empowerment Package Sent Search for Bank Participate in Class Meet with Mentor

Financial Empowerment Passport

Beginning Coaching Initial Contact Establishing a relationship Open ended questions Establishing a goal Actions for follow up Discussion of class attendance Points learned Actions taken Next meeting Frequency of meetings (payday play)

ROLE PLAY

Beginning Coaching Initial Contact Establishing a relationship Open ended questions Establishing a goal Actions for follow up Discussion of class attendance Points learned Actions taken Next meeting Frequency of meetings (payday play)

Tips for Success Trigger points for follow up Account Activity Other Do’s and Don’t’s Role of Personality in Decision Making

Helping Clients Take Control Where’s my stuff? - Get Organized Where did it go? – Track Spending What are my options? – Resources for help Where should it go? – Spending Plan What can I control? – Financial Decisions What is most important? – Goals/Prioritizing Who’s in charge? – Strategies for maintaining control What do they say? – Chexsystems, Credit Bureaus, and Credit Score

Resources to Use Forms: Spending Plan Debt Management Net Worth Tracking Sheets Goal Setting Guideline Budget

Web Resources Virginia Beach Department of Human Services: Virginia Saves – Money 101 – Annual Credit Report – Credit Karma – Mint – Bank On Website:

Filling in the Gaps Statements Active Listening Client Report

You are not alone s: to List-serve Shared Documents