1 © 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL Using Internet Explorer 7.0 to Access Cisco Unity 5.0(1) Web Interfaces Unity 5.0(1)

2 © 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL Background Microsoft has released Internet Explorer 7 for the following Windows systems: Windows XP with Service Pack 2 Windows 64-bit Client/Server Windows XP Pro x64 Edition Windows Server 2003 x64 Edition Windows Server 2003 with Service Pack 1 or Service Pack 2 Windows Server 2003 IA64 Windows Vista IE 7 has some improvements, including dynamic security, that help defend against malicious software. When run on Windows Vista, IE 7 has a new feature called “Protected mode.” Building on the User Account Control initiative of Vista, IE 7 gives users enough privileges to browse the Web, but not enough to modify user files or settings. By default, IE 7 Protected Mode is enabled for all zones except trusted sites.

3 © 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL Problem & Solution Problem When IE 7 runs on Windows Vista with protected mode enabled (as it is by default for all zones except trusted sites), the limits on privileges prevent some Cisco Personal Communications Assistant (CPCA) operations from working. Solution If users will be accessing CPCA using IE 7 running on Vista, they need to disable protected mode and add the URL of the Cisco Unity server to the list of trusted sites so CPCA will function properly.

4 © 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL Implementation Basics When you log on to CPCA using IE 7 running on Vista, CPCA now verifies that protected mode has been disabled and that the CPCA URL has been added to the list of trusted sites. If protected mode has not been disabled or if the CPCA URL has not been added to the list of trusted sites, the following page appears, and CPCA logon fails.

5 © 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL Implementation Basics (continue) To fix the problem, use the steps included in the screen to add Unity server site to the Trusted sites. Once added, do a screen fresh and a new IE 7 should be started with status bar showing “Trusted sites | Protected Mode: Off”.

6 © 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL Q & A Can the user install earlier versions of IE on Vista? No. When using IE 7 on other Windows systems such as Windows XP with Service Pack 2 and Windows Server 2003, does the user need to do anything so that CPCA will work properly? No. When using Firefox or Netscape on Vista, does the user need to do anything so that CPCA will work properly? No. Protected Mode is a feature only in IE7 running on Vista. Have we qualified IE 7 on Vista and Windows XP (sp2) for CPCA? Not yet. It is on the list to be done.

7 © 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL