Discipline OS352 HRM Fisher Oct. 21, 2003

2 Agenda Debrief on performance management group exercise Performance improvement and progressive discipline Review HR Magazine article

3 Performance management exercise When determining how best to conduct performance management, need to look at – Relevant job activities to cover – Who has opportunity to observe? – Balance between Behavioral and outcome based measures Team and individual assessment Efficiency and providing information New work forms often make us ask: – Are we paying people for their time or for the work they perform?

4 Performance improvement Part of performance management process Two perspectives – Career focus: I ’ m doing fine now, but how can I improve for the future? – Performance focus: I ’ m not doing well, how can I improve my current performance? Important to identify cause(s) of poor performance

5 Progressive Discipline Need to communicate rules Typical steps – Verbal warning – Written warning – Suspension – Termination Why is progressive discipline important?

6 Wrongful discharge Based on employment at will – Implied agreements – Public policy – Lawful behavior Progressive discipline often provides evidence for cause

7 HR Magazine article Discussion Questions What laws did the companies described in the article appear to break, if any? What organizational justice principles did they violate, if any? What kind of off-duty behavior policy would you recommend employers adopt?

8 Example 1 Your administrative assistant is consistently late for work. You have tried to correct the problem once before, but to no avail. The employee needs this job, and so you are reluctant to address the issue again. How do you approach this situation?

9 Example 2 You have received several complaints about Jill, one of the new account managers you supervise at a large bank. Specifically, customers claimed that Jill was rude to them when they asked questions about the various account options available to them. How do you approach this situation?

10 For next class Topic: Training Read Chapter 7 – What is a manager ’ s role in the training function? Bring list of training courses from scavenger hunt