Economic & Management Performance The Airways New Zealand Experience ICAO Symposium on Performance of the Air Navigation System Montreal 2007 Monica Davis,

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Presentation transcript:

Economic & Management Performance The Airways New Zealand Experience ICAO Symposium on Performance of the Air Navigation System Montreal 2007 Monica Davis, Airways New Zealand

20 years of experience

Our Key Drivers Customer Focus Performance Improvement Operational Efficiency Profitable Growth

Airways New Zealand

Airways: Corporate Governance New Zealand Government Shareholder Airways = Company Board of Directors Funded and directly controlled by Government Auditor Minister for Transport Civil Aviation Authority ( CAA ) Independent Safety Regulator - Not funded / controlled by Government - Set own financial / operational targets - Determine own funding requirements Safety is their #1 concern

Tracking Performance What services delivered Cost of delivering those services Transparent pricing structure Track revenue and fee accurately Budgeting and forecasting Monitoring actuals against targets Capital expenditure planned and budgeted

HOW Services Delivered Increased focus on customer outcomes Increased focus on technology solutions Accurate understanding of cost of services Culture of performance improvement

Customer Shareholder People Lowest possible prices Highest possible returns Highest possible pay SAFETY The Stakeholder Balancing Act

Dividend and ROI History

Twenty Years On

(R1) Real ANS Price, before & after Rebate Nominal Price Real Price +Rebate Nominal Price Real Price RealPrice+Rebate f-08f-09f Pricing

Benchmarking

Stakeholder Performance

Loss of Separation Incidents

Performance Philosophy Customer Focus Performance Improvement Operational Efficiency Profitable Growth

Thank you