Information Technology for the “Hospitality” People Ryan Butler Katie Sleeman Darci Sutton Robyn Kriek Kelli Crubaugh.

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Presentation transcript:

Information Technology for the “Hospitality” People Ryan Butler Katie Sleeman Darci Sutton Robyn Kriek Kelli Crubaugh

What is Information Technology (I/T)? (HW)- Hardware (SW)- Software (TC)- Telecommunications (NW)- Network (DB)- Database E-Commerce

Why I/T in Hospitality? Hospitality and tourism is one of the largest and fastest growing industries. Greater efficiency Employee productivity Service quality Profitability

I/T Impact on Hotels Impact on in-room technology and guest comforts Increasing efficiencies and lowering costs in internal operations Tool for marketing and distribution

What Managers Need To Know Hospitality Managers must understand both the hospitality business and information technology Managers play a large role in the purchasing of Information Systems

Understanding I/T and E-Commerce I/T is no longer just one department Everyone in the organization is responsible for I/T I/T is growing quickly, it is the future of the Hospitality Industry The Future is Now!

Consumer Benefits Lower Prices Higher Availability Worldwide Market Efficiency Security

Relationship between Hospitality and New Technologies Biometric Technology -Increases Security -Guest Convenience -Reduced Theft and Liability -Increased Revenue Intelligent Machines Automatic Property Maintenance

Biometric Technology The use of physical or behavioral characteristics in order to verify and/or identify an individual. Fingerprint Eyes Voice Face Body Odor

References Bear Stearns & Co. New York. WEB STORM RISING - WHAT THE FUTURE HOLDS FOR HOTEL RATES. Hotels. (February 2001). Hotels 2000 Worldwide Technology Survey. News/magIT.asp#Surveyhttp:// News/magIT.asp#Survey Hotels Magazine. Guest Preferences for Technology Amenities. News/magIT.asp#guesthttp:// News/magIT.asp#guest Information Technology in the Hotel Industry. Lodging Magazine. (March - April 2005). Major trends in Electronic Distribution Systems. Murphy, Jamie. SWISS HOTELS MANAGEMENT. News/magIT.asp#swisshttp:// News/magIT.asp#swiss Smarter Hospitality Partners. (July 19, 2006),