FLIGHT OPERATIONS MONITORING AIRBUS Customer Support April 15, 2004 2nd NARAST in Kunming, China

2nd NARAST in Kunming, China FOM Concept Primary purpose of FOM is to reduce the risk of flight operations incidents and accidents It is essential for operators to : Detect any possible precursors that might lead to future accidents Deal with these precursors efficiently April 15, 2004 2nd NARAST in Kunming, China

2nd NARAST in Kunming, China FOM Concept To achieve this target,FOM program has to be designed to: Detect precursors,latent causes or threats Identify the reasons behind them Implement preventive measures Confirm the measures to be effectives The tools proposed by AIRBUS are LOMS(soon AirFASE),LOAS and AIRS April 15, 2004 2nd NARAST in Kunming, China

Flight Data Monitoring The LOMS (Line Operations Monitoring System) is able to: Record what happens during the flights Process quantitative data extracted from the Flight Data Recorder (QAR) in order to measure the deviations from a standard flight path Correlate data for trend analysis and fleet operation assessment April 15, 2004 2nd NARAST in Kunming, China

Flight Data Monitoring The progress of the flight is presented is presented on a PC screen that can be easily understood by operationally qualified people This system complies with the Flight Operations Monitoring program specified by ICAO,JAR-OPS and FAA requirements April 15, 2004 2nd NARAST in Kunming, China

Line Operations Assessment The LOMS allows to detect the  ’what’s’ but the ‘why’s’ have also to be understood The Line Operations Assessment System (LOAS) is a computer program dedicated to collect and analyse the observations made by Check Captains trained to use a system of crew behavior notation with a scoring method The resultant scores are used to evaluate patterns of group behavior April 15, 2004 2nd NARAST in Kunming, China

2nd NARAST in Kunming, China LOAS The output of LOAS is evaluation of crew performance as: CRM behavior Application of SOP’s Operation support Route infrastructure Cabin crew interface April 15, 2004 2nd NARAST in Kunming, China

2nd NARAST in Kunming, China Crew Reporting The tool proposed by AIRBUS is the AIRS (Aircraft Incident Reporting System) It’s a voluntary confidential reporting system within an airline AIRS is dedicated to better understand some man-machine events during flights April 15, 2004 2nd NARAST in Kunming, China

2nd NARAST in Kunming, China Crew reporting The AIRS software allows to Store completed questionnaires in a standardized way Translate pilots reports in analysing format Identify trends related to human factors April 15, 2004 2nd NARAST in Kunming, China

Flight Operations Monitoring Success of Flight Operations Monitoring needs: Crew cooperation with a non-punitive policy Identification of potential risks by experts able to use the results of the different feedback channels Analysis has to be performed by operational pilots trained to risk assessment April 15, 2004 2nd NARAST in Kunming, China

Flight Operations Monitoring A systematic flight data analysis is used by AIR France since 1974 The non-punitive policy is working smoothly without problem Flight Operarations Monitoring is appreciated and beneficial for operational team,management and maintenance people April 15, 2004 2nd NARAST in Kunming, China

Flight Operations Monitoring AIRBUS provides appropriate technical and operational support for installation and training during initial operating period Alternative solution to in-house system is proposed in the next presentation April 15, 2004 2nd NARAST in Kunming, China