StorCenter ix12-300r Troubleshooting

Slides:



Advertisements
Similar presentations
DNR-322L & DNR-326.
Advertisements

Support for Windows 7 Chapter 2 Securing and Troubleshooting Windows 7.
SYSTEM ADMINISTRATION Chapter 19
ITE PC v4.0 Chapter 1 1 Operating Systems Computer Networks– 2.
Network+ Guide to Networks, Fourth Edition Chapter 10 Netware-Based Networking.
70-290: MCSE Guide to Managing a Microsoft Windows Server 2003 Environment, Enhanced Chapter 8: Implementing and Managing Printers.
70-290: MCSE Guide to Managing a Microsoft Windows Server 2003 Environment Chapter 8: Implementing and Managing Printers.
MCDST : Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Chapter 5: User Environment and Multiple Languages.
MCTS Guide to Microsoft Windows Server 2008 Network Infrastructure Configuration Chapter 11 Managing and Monitoring a Windows Server 2008 Network.
Installing software on personal computer
Installing Windows XP Professional Using Attended Installation Slide 1 of 41Session 2 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all.
1 Chapter Overview Introduction to Windows XP Professional Printing Setting Up Network Printers Connecting to Network Printers Configuring Network Printers.
70-293: MCSE Guide to Planning a Microsoft Windows Server 2003 Network, Enhanced Chapter 14: Problem Recovery.
Ch 11 Managing System Reliability and Availability 1.
Overview Print and Document Services Print Management console Printer properties Troubleshooting.
Section 6.1 Explain the development of operating systems Differentiate between operating systems Section 6.2 Demonstrate knowledge of basic GUI components.
Hands-On Microsoft Windows Server 2008 Chapter 1 Introduction to Windows Server 2008.
Fundamentals of Networking Discovery 1, Chapter 2 Operating Systems.
GeoVision Solutions Storage Management & Backup. ๏ RAID - Redundant Array of Independent (or Inexpensive) Disks ๏ Combines multiple disk drives into a.
Hands-On Microsoft Windows Server 2008
© 1999 Cobalt Networks, Inc. (\dkh) Cobalt NASRaQ for the Technical Overview.
ActEyes IP Cam Training Part 1: Camera Setup. Network Setup Overview Each IP Cam on the network will need its own IP address to be assigned. This address.
Guide to Linux Installation and Administration, 2e1 Chapter 3 Installing Linux.
A+ Guide to Managing and Maintaining Your PC Fifth Edition Chapter 15 Installing and Using Windows XP Professional.
Tutorial 11 Installing, Updating, and Configuring Software
Remote Desktop Services Remote Desktop Connection Remote Desktop Protocol Remote Assistance Remote Server Administration T0ols.
Module 4: Add Client Computers and Devices to the Network.
1 Guide to Novell NetWare 6.0 Network Administration Chapter 13.
Hard Drive Overview: The UltraMax Plus, MiniMax and eGo Firewire+ Drives Erik Collett Chinese Product Launch IOMEGA CONFIDENTIAL.
CTSP TRAINING Router 101 And Networking Basics. You Don’t Need Internet Access to Run or Connect your devices to an Ethernet switch or Router Enable DHCP.
Home Media Network Hard Drive Training for Update to 2.0 By Erik Collett Revised for Firmware Update.
Purpose Intended Audience and Presenter Contents Proposed Presentation Length Intended audience is all distributor partners and VARs Content may be customized.
Ch. 6 – Switch Configuration
Lifeline 2.0 Training By Erik Collett Iomega Confidential 2 Lifeline 2.0 Training Table of Contents: What is Lifeline? Current Lifeline 1.1.
Module 7: Fundamentals of Administering Windows Server 2008.
Iomega iConnect Wireless Datastation Training Presentation
ScreenPlay Director Training By Erik Collett
Database-Driven Web Sites, Second Edition1 Chapter 5 WEB SERVERS.
ScreenPlay TV Link Training By Erik Collett
StorCenter ix2 Training By Erik Collett
Guide to Linux Installation and Administration, 2e1 Chapter 2 Planning Your System.
NETWORKING COMPONENTS AN OVERVIEW OF COMMONLY USED HARDWARE Christopher Johnson LTEC 4550.
Module 9: Preparing to Administer a Server. Overview Introduction to Administering a Server Configuring Remote Desktop to Administer a Server Managing.
Hour 7 The Application Layer 1. What Is the Application Layer? The Application layer is the top layer in TCP/IP's protocol suite Some of the components.
Knowledge Sharing Program The purpose of our knowledge sharing program is to continue the process of opening the communication lines between those who.
TZO Troubleshooting Training for Agents By Erik Collett
EMC/Iomega TZO Portal Addendum to TZO Troubleshooting By Erik Collett
StorCenter ix4-200d Training By Erik Collett August 2009.
CSCI 1033 Computer Hardware Course Overview. Go to enter TA in the “Enter Promotion Code” box on the bottom right corner.
© 2008 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Chapter 2: Introduction to Switched Networks Routing And Switching 2.0.
NetTech Solutions Common Connectivity Problems Lesson Eight.
ERICSON BRANDON M. BASCUG Alternate - REGIONAL NETWORK ADMINISTRATOR HOW TO TROUBLESHOOT TCP/IP CONNECTIVITY.
17 Establishing Dial-up Connection to the Internet Using Windows 9x 1.Install and configure the modem 2.Configure Dial-Up Adapter 3.Configure Dial-Up Networking.
Linux Operations and Administration
2: Operating Systems Networking for Home & Small Business.
CHAPTER 2 COMPUTER SOFTWARE. LEARNING OUTCOMES At the end of this class, students should be able to:  Explain the significance of software  Define and.
Chapter 7: Using Network Clients The Complete Guide To Linux System Administration.
1 © 2004, Cisco Systems, Inc. All rights reserved. CCNA 2 v3.1 Module 2 Introduction to Routers.
Guide to Linux Installation and Administration, 2e
Lec 3: Introduction to Switched Networks
Chapter 5: Switch Configuration
Chapter 2: Introduction to Switched Networks
Chapter 2: Introduction to Switched Networks
Chapter 5: Switch Configuration
Networking for Home and Small Businesses – Chapter 2
Chapter 5: Switch Configuration
Networking for Home and Small Businesses – Chapter 2
Features Overview.
Presentation transcript:

StorCenter ix12-300r Troubleshooting By Erik Collett 04.12.10

Lifeline Device Software Introduction The Lifeline Software is the operating system of the ix-Series Lifeline is the Device Software that includes the Linux kernel and all of the utilities that form the core of our ix-Series NAS devices. The Lifeline Device Software is placed onto a small partition on each hard drive of the ix-Series device. Lifeline is an evolving platform With each update of the Lifeline Device Software, additional features are added that support all levels of users. We will have training notifications and sessions for each update that will contain both the scripts and information you need to know about the device. Making the StorCenter ix12-300r easier to support Because this software has released on previous devices, we are aware of some of the questions that Agents will receive. Because of this, we can make the support process for this product both effective and satisfying for our customers.

StorCenter ix12-300r Best Practices Defining the Best Practices to the Customer These are the optimal situations that the ix-Series devices should be used in. Home/Small Office to Medium Office Usage ix2-200 – Up to 25 users (Small Office/Home Office) ix4-200d - Up to 50 users (Small Office/Medium Office) ix4-200r – Up to 50 users (Medium Office) Ix12-300r – up to 250 users (Medium Office) Use as a backup destination for multiple computers in a home or office environment For use as an application storage server (VMWare, Exchange, SQL Database storage server) It can easy handle many users streaming audio and video media Can attach to ADS Domains to integrate into business environments

StorCenter ix12-300r Quick Facts The StorCenter ix12-300r is the latest model of high end Network Attached Storage devices. It has “hot swap”, user-replaceable drives. The StorCenter ix12-300r has a high performance CPU that drives all of the applicatios that drive this unit. The device has a single power button, 1xUSB in Front, 4xUSB in rear, 4xGb Ethernet and 1xSerial Port

StorCenter ix12-300r Troubleshooting > LED Status Indicators Primary LED States: Solid Blue: StorCenter is healthy. Flashing Blue: At power up: Device is booting. Solid Amber: System has an alert indicating a warning or failure Blink Lights Feature: Will flash the Primary LED to let you know which device you are connected to.

StorCenter ix12-300r Troubleshooting > LED Status Indicators Drive Indicators: There are two lights in each drive. The top most indicator shows power and failure states and the bottom shows only hard drive activity. Power Indicators: Solid Blue: The drive is working correctly and working properly. Flashing Blue: The drive is working correctly and is in the process of rebuilding. Solid Red: The drive is not working correctly and has halted. Drive should be replaced. Activity Indicators: Flashing White: The drive is currently active. LED is Unlit: The drive is currently not active.

StorCenter ix12-300r Troubleshooting > Understanding the Issue When the device is not properly configured for its role… … it may cause unnecessary slowdowns or may cause the device to lock up unnecessarily. As with other network devices, any streaming media may suffer during large file transfers that will saturate the network connection. The higher end devices will be more capable at this than low level devices. Performance may vary depending on which services are turned on. For instance, Indexing is only useful for those who wish to use the Search functionality through the Web UI. Tasks that require repurposing disks, creating iSCSI drives or rebuilding/repairing RAIDs will take a considerable amount of time. Customer should always be aware of the time it takes and that it will slow down the device during this time.

StorCenter ix12-300r Troubleshooting > Taking Notes about the Customer’s Environment When you run into these situations, always take notes for the Agents who will be handling the case after you. … though you may not necessarily be able to solve these situations, you can take down notes that will be essential to making sense of the issue that the customer is experiencing. A few example questions for performance and device errors: Has the device been working before you experienced the issue? Can you connect to the Web User Interface? If so, what System Status Alerts are shown on the Dashboard? Can you review the condition of the drives? Has there been a change in the hardware, network or software used with this device? What are you using this device for? How many users normally connect to the device at a time? Are you normally transferring batches of small files or large files? How is it connected to the network? Are you using a Switch or a Hub? Do you have a gigabit capable network infrastructure? Do you receive any errors from the device?

Discovering the StorCenter ix12-300r Table of Contents Information that applies to all ix-Series Devices Explanation of Discovery Manual Discovery Processes

Discovering the StorCenter ix12-300r Troubleshooting > Manual Discovery > Windows If Storage Manager does not find the device: Make sure that the computer is on the same network Workgroup as the device and Windows Button + R and execute cmd then execute the command net view -- OR -- If you are not sure of the device’s workgroup or your computer is configured to its own workgroup execute net view /domain:workgroup This will scan the network for any devices joined to the Workgroup WORKGROUP which is the default setting for all Iomega devices.

Discovering the StorCenter ix12-300r Troubleshooting > Manual Discovery > Windows If you see the device in the list of net view devices, perform the following steps to access the Web user interface: If you have not named the device, it may show up as storage-###### or iomega-###### (where the number signs are randomly generated numbers.) You can then run cmd and from the DOS Prompt or terminal window, type ping <devicename> and it will resolve the device’s IP Address

Discovering the StorCenter ix12-300r Troubleshooting > Manual Discovery > Windows If the device cannot be discovered after using the Storage Manager Discovery software: You can directly connect the ix12-300r to the computer via the Ethernet port and follow the previous steps both using either: Use the Storage Manager for the ix-Series Devices after the device has successfully been directly connected to a computer. -- or – Manually using the net view /domain:workgroup function from the command line. This should allow you to discover the device. Make sure that the domain workgroup is replaced by the actual name of the workgroup or domain that the device has been configured for. When the device is discovered, use the IP Address or Device Name in a web browser to access the interface.

Discovering the StorCenter ix12-300r Troubleshooting > Manual Discovery > Macintosh/Linux To find the StorCenter ix12-300r on your network using Macintosh or Linux : NOTE: The client computer must be on the same subnet or network segment as the Iomega device. Launch the Terminal application located in the Utilities folder. Enter the command findsmb and hit enter. This may take a moment to run. The findsmb tool will return a list of all the devices it finds on your network. Locate the Iomega device on the list. NOTE: The default name for your Iomega device may be Storage, Iomega-######, or storage-######. If you have changed the name of your Iomega device, look for that name on the list.

Discovering the StorCenter ix12-300r Troubleshooting > Manual Discovery > Connecting to the Web UI After you have the Name or the IP Address of the device, you can access it via any Web Browser: If the device is using Remote Access, it will automatically redirect if using http:// (unsecured web access) or https:// (secured web access) If the device is not using Remote Access, use http:// (unsecured web access) You can use the Device Name, IP Address or Domain Name (when using Remote Access through TZO.) Using the name: Using the IP Address: