Partnership with the Lightning Protection Institute An Overview of Communications Strategies LPI/ULPA 2014 Annual Conference Singer Island, Florida February.

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Partnership with the Lightning Protection Institute An Overview of Communications Strategies LPI/ULPA 2014 Annual Conference Singer Island, Florida February 28, 2014 Lynne McChristian, I.I.I. Florida Representative and Catastrophe Communications Expert Insurance Information Institute  110 William Street  New York, NY Tel:  Fax: (212) 

Greeting from I.I.I.’s Jeanne Salvatore 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 2

12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 3 Presentation Outline  Overview of Communication Strategies Fully integrate lightning-related information into the I.I.I. website and its overall communications strategy, including: --- Facts and Statistics --- Consumer Articles --- Videos  Highlights of 2013 Accomplishments Ongoing Partnership Activities  What’s Ahead for 2014

12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 4 Strategy: Use I.I.I. website to promote LPI to insurance companies

Strategy: Lightning information appears in many places on the I.I.I. Website 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 5 Lightning facts and statistics are updated and featured on the I.I.I. website with a link to the LPI.LPI

Strategy: Lightning data included in Facts & Statistics 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 6 NOTE: Statistics for 2013 will be updated when the NAIC issues market share data. This is expected prior to the June press conference to promote Lightning Safety Awareness Week

Data in Facts & Statistics 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 7 Feature Data from the National Fire Protection Association

Data in Facts and Statistics 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 8 Link Note: Archived data available back to 2002

Data in Facts and Statistics 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 9

Data in Facts and Statistics 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 10

Data in Facts and Statistics 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 11 Strategy: Encourage web users to contact LPI for additional information by linking to its website with all data sets.

Data in Facts and Statistics – Homeowners Insurance 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 12

Data in Facts and Statistics – Homeowners Insurance 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 13

Consumer Articles 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 14

Web Video 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 15 Watch Video

Podcasts and Video 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 16 Watch Video

Fun and Entertaining Videos 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 17 lightning-strikes.html

Web videos 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 18 Watch Video

Video: b-roll/bites 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 19

12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 20 Highlights 2013 Accomplishments and Ongoing Partnership Activities

Recorded and edited a Web video at 2013 conference 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 21 Link:

Recorded and edited a Web video at 2012 conference, too! 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 22

Issue News Releases – Since I.I.I. began partnering with the UPLA/LPI, 15 releases were issued and posted to our website -- with four issued in /01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 23

News releases issued in English and Spanish to announce new lightning claim data and promote Lightning Safety Awareness Week 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 24 Distributed information through I.I.I.’s social media network. On Facebook alone we reached 77,071 users

Lightning information, tailored to Florida audiences 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 25

Tracking of Media Coverage Meltwater News reported 1,369 mentions of the LPI in Some of these hits were generated by news releases issued by the LPI; others by the I.I.I. releases on behalf of the LPI. Topics included: Promotion of lightning safe communities campaign, proposed disaster savings accounts, promotion of Thunderstruck video, release on the problems of unapproved lightning protection systems, new application for lightning protection and Lightning Safety Awareness Week. There were 7 LPI mentions in social media.  Full reports were provided to LPI. 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 26

12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 27 Track Traditional Media Coverage of LPI Source: Meltwater News.

Plans for 2014 – Outreach to Traditional Media Promote the 2014 conference in a media advisory, draft news releases at the event, promote conference via social media and tape a web video. Promote Lightning Safety Awareness Week with updated insured lightning stats. Make Kim Loehr available to speak to I.I.I. member companies, including attending the I.I.I. Communications meeting in June. Ask about discounts for lightning protection systems during a planned survey of other home insurance discounts. Incorporate lightning protection systems in the home buyers checklist. Support Lightning Safe Communities campaign. 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C

Plans for 2014 (continued) Incorporate information on the value of lightning protection systems into post-disaster communication on rebuilding a home and when renovating or building a new structure. Meet with fire safety organizations to develop more partnerships and encourage better data collection of lightning losses. Reissue news releases promoting the three videos (How to Pick a Lightning Protection System, Lightning Myths and Lightning Safety). Track both traditional and social media coverage to find out what works and identify promotion opportunities. Lastly, a long shot idea: Pitch Richard Branson to do a public service announcement, as his home was struck by lightning and is being rebuilt with a lightning protection system. 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 29

2014: Issued a Media Advisory 12/01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 30 Distributed the advisory by PR Newswire. It appeared on over 300 websites of newspapers, radio and TV stations in the first 24 hours!

Tracking Lightning for Trends in Social Media in /01/09 - 9pmeSlide – P6466 – The Financial Crisis and the Future of the P/C 31

Insurance Information Institute Website