Toll-Free Component Relationships Resp Orgs 33 Resp Orgs 22 Resp Org 11 Carrier ACarrier BCarrier DCarrier C SMS 800SMS 800 Help Desk Toll-Free Customer

Toll Free Call Flow Local End Office Recognizes the Toll Free Number in the Call Set Up Record and Routes The Call to… Local Service Providers Contracted Service Control Point Owner/Operator (SCP). This is referred to as the SMS/800 DIP CIC Owner Is Derived from The Toll Free Record Downloaded by the Resp Org Into the SMS/800 and Uploaded By the SMS/800 into the SCP Termination Is Determined Based on Carriers Internal Records and Connection is Made To the called Toll Free Number…. Calling Party Dials a Toll Free Number

Recommendation The Objective of using a unique Resp Org Code 00 is to provide substantial protection to toll- free customers by: Advance notification call (for emergency requests) from the Requesting Resp Org with paperwork to follow Requiring Resp Orgs Authorizing Signature on Form Copy of Customer Directive and LOA with a Customer Contact Name & PIN or a Customer Contact Authorizing Signature not More than 30 Days Old