U SAGE OF THE L IBRARIES W EBSITE ON S MART P HONES - Arpit Bansal - Richard Cau - Deepa Prabhu

OUTLINE METHODS WE USED WHO WE INTERVIEWED PRELIMINARY RESULTS MOCK-UPS AND SUGGESTIONS FUTURE ENHANCEMENTS TIME TABLE QUESTIONS

METHODS WE USED INTERVIEWS TO OBTAIN USER FEEDBACK Generic questions about smart phone usage Attempts to find a book Ease of use and mobile site interface usability EXPERT ADVICE FOR INTERFACE EVALUATION Consulted with faculty member with real-world smart phone philosophy design experience COMPARATIVE ANALYSIS OF INTERFACE Looked at other library mobile sites from UCR, MIT, NCSU, and Rice University

WHO WE INTERVIEWED UNDERGRADUATES (2 candidates) Computer Science Chemistry GRADUATES (6 candidates) ICS Education Art and Design International Students FACULTY (2 candidates) History ICS

PRELIMINARY RESULTS - 1 ‘SEARCH’ OPTION FOUND AMBIGUOUS Difficult to differentiate between find books, databases, and search List of search results are difficult to sift through PAGES LINK TO FULL SITES (not mobile-friendly) Course Guides, Find Books, and some Databases Main page was not automatically formatted for mobile screen dimension on some smart phones (phone browser error?) ‘HOW DO I’ OPTION (DISLIKE  ) Videos not preferred

PRELIMINARY RESULTS - 2 JARGON USED Not all users know them (i.e. UC E-links) ‘FIND BOOKS’ OPTION LOADS WORLDCAT Mobile site exists as well as an app SOME OPTIONS SEEM UNNECESSARY We will go over them later in the presentation EVERYTHING ELSE SEEMS FINE

MOCK-UP: GENERAL SUGGESTIONS NEW ADDITIONS Will go over later REPLACED Ask a Librarian How Do I Find Books […] Search Tell Us What You Think ‘RETURN TO MAIN SITE’ Needed on each sub-page Should not rely on browser’s ‘BACK’ button

SUGGESIONS: FIND BOOKS REMOVE ‘FIND BOOKS’ ICON User Melvyl or AntPac Search Bar on Top Search bar suggested by interviewees

ODD ERROR WITH ‘FIND BOOKS’? Smart phone loads Full WorldCat Site PC Browser loads Mobile WorldCat Beta

SUGGESTIONS: HOURS AND LOCATIONS UCI only lists TODAYS's Hours Would be better if it listed Weekly Hours (from UCR)

SUGGESTIONS: CONTACT US CREATE ‘CONTACT US’ PAGE Can incorporate the ‘Ask Librarians’ page Rather than sub-options, just lists out information Include information for Library Front Desk as well as Librarian INFORMATION NECESSARY Phones numbers (text and call) Option to chat

SUGGESTIONS: NEWS AND EVENTS Have a ‘News and Events’ feed which highlights new book arrivals, events, and library related news for interested users (idea and image from Rice University)

SUGGESTIONS: DATABASES GENERAL TRENDS OBSERVED ICS majors do not use it as often Majors in the sciences and humanities use them more INCORPORATION OF MOBILE VERSIONS Some databases have mobile sites Build better interface for those that do not?

SUGGESTIONS: CONNECT FROM OFF-CAMPUS INTERVIEWEES LIKE IT! Many use their own 3G/4G Network, this allows them to use on-campus resources from off-campus

SUGGESTIONS: COURSE GUIDE NOT MANY INTERVIEWEES USED THIS Not on their smart phones anyways SITE IS NOT MOBILE FRIENDLY Loads a page suited for a PC browser PROPOSED SUGGESTIONS FROM INTERVIEWEES Link to EEE This way, course information will be dynamic Can retrieve relevant course information without sifting through site

SUGGESTIONS: FLOOR PLANS AND SERVICES Supply a general Directory floors of a library Floor maps may be useful (idea and images from UCR)

SUGGESTIONS: FAQ HAVE COMMONLY ASKED QUESTIONS Have text questions and solutions INTERVIEWEES PREFER TEXT OVER VIDEOS Want to find answers to questions as soon as possible Do not want to watch whole video to find one point of interest

SUGGESTIONS: GO TO FULL WEBSITE Hard to notice Does not look ‘clickable’ Button is more noticeable (idea and image from NCSU)

FUTURE ENHANCEMENTS BOOK CART Keep track of books of interest (i.e. using cookies) APP VERSIONS OF MOBILE SITE CHECK COMPUTER AVALIABILITY See what computers in the libraries are free for use CUSTOMIZATION FOR USER PREFERENCES Have only options that users want on their mobile page SPEECH TO TEXT/COMMAND FUNCTIONALITY Voice command interface

REMAINING TIME TABLE WeekActivityPersonnel 911/22: Pre-final PresentationAll 11/ /24: Determine if additional surveys are needed 11/25 – 11/26: Thanksgiving Break 10Final analysis on pilot test interviewsArpit Final analysis on ICS student interviewsDeepa Final analysis on Faculty and remaining student inteviews Richard FinalFinal report Section breakups TBD All

QUESTIONS?