HR’s Sleeping Tiger

The impact of our ageing society on your workforce (and bottom line)

Why a Sleeping Tiger?

Ignore at peril!

The Sleeping Tiger What are the key drivers? Who in the workforce is impacted? What are the problems caused for employers? for employees? Solutions & EAPs

Founder of social impact business “Action for Ageing” and The Positive Ageing Company Co-author of the book - ‘Action for Ageing’ Co-founder of AgeingWorks TM Program for employees and family Govt steering and 3rd sector groups What is Positive Ageing? Catalyst Personal family care experience A little about me: Chris Minett

Public Private Third Sector Drawing on our work in a range of sectors

Today’s Challenges For H.R.

Peak Age For Working Carers 45-65yo (Carers UK 2012)

Today’s Challenges For H.R. Peak Age For Working Carers 45-65yo (Carers UK 2012) 1 in 7 Workers Leave Due to Care (EfC 2012)

Today’s Challenges For H.R. Global Expat Workforce Aged 50+ 6% in 2002 Over 21% in 2012 (ECA 2012) Peak Age For Working Carers 45-65yo (Carers UK 2012) 1 in 7 Workers Leave Due to Care (EfC 2012)

Today’s Challenges For H.R. Peak Age For Working Carers 45-65yo (Carers UK 2012) Global Expat Workforce Aged 50+ 6% in 2002 Over 21% in 2012 (ECA 2012) 1 in 7 Workers Leave Due to Care (EfC 2012) 1 in 3 Workers Will be age 50+ Within 6 years (CIPD 2012)

Tic, tic, tic… Today’s Challenges For H.R. Peak Age For Working Carers 45-65yo (Carers UK 2012) Global Expat Workforce Aged 50+ 6% in 2002 Over 21% in 2012 (ECA 2012) 1 in 7 Workers Leave Due to Care (EfC 2012) 1 in 3 Workers Will be age 50+ Within 6 years (CIPD 2012)

What are the drivers? Tic, tic, tic… Today’s Challenges For H.R. Peak Age For Working Carers 45-65yo (Carers UK 2012) Global Expat Workforce Aged 50+ 6% in 2002 Over 21% in 2012 (ECA 2012) 1 in 7 Workers Leave Due to Care (EfC 2012) 1 in 3 Workers Will be age 50+ Within 6 years (CIPD 2012)

Massive societal demographic shift Default Retirement Age gone Age Discrimination laws evolving rapidly Labour market trends (e.g. flexible working) Inclusion and Diversity movement mainstream Key Drivers

New Employer attitudes (e.g. Engage, support, retain) New Employee attitudes (e.g. focus on health & wellbeing, working longer) Increased longevity Key Drivers

New Employer attitudes (e.g. Engage, support, retain) New Employee attitudes (e.g. focus on health & wellbeing, working longer) Increased longevity Inclusive design – age-friendly products, services and environments Financial crisis hitting retirement options and pensions Health and Social Care systems under stress Key Drivers

New Employee attitudes (e.g. focus on health & wellbeing, working longer) Inclusive design – age-friendly products, services and environments Financial crisis hitting retirement options and pensions New Employer attitudes (e.g. Engage, support, retain) Inclusion and Diversity movement mainstream Health and Social Care systems under stress Labour market trends (e.g. flexible working) Age Discrimination laws evolving rapidly Massive societal demographic shift Default Retirement Age gone Increased longevity Key Drivers

The Sleeping Tiger What are the key drivers? Who in the workforce is impacted? What are the problems caused for employers? for employees? Solutions & EAPs

Impacts on the Workforce Who?

Impacts on the Workforce Older Workers More workers 50+ Workers Increasingly continue to work thru 60’s and 70’s Want to and/or need to work longer Who?

Impacts on the Workforce Older Workers More workers 50+ Workers Increasingly continue to work thru 60’s and 70’s Want to and/or need to work longer Sandwich Generation Supporting both kids and parents Who?

Impacts on the Workforce Older Workers More workers 50+ Workers Increasingly continue to work thru 60’s and 70’s Want to and/or need to work longer Sandwich Generation Supporting both kids and parents Working Carers Increasing – direct support to parent(s) or partner (or both!) Who?

Impacts on the Workforce Older Workers More workers 50+ Workers Increasingly continue to work thru 60’s and 70’s Want to and/or need to work longer Sandwich Generation Supporting both kids and parents Working Carers Increasing – direct support to parent(s) or partner (or both!) Expats / Distance workers Those who live in different city or country Who?

The Sleeping Tiger What are the key drivers? Who in the workforce is impacted? What are the problems caused for employees? for employers? Solutions & EAPs

Impact on the Workforce The impact... for employees

Jane is a 45yo senior manager within your organisation Jane has 2 kids in school Jane’s mum is 68yo lives alone - 20 miles away Meet Jane…

Jane is a 45yo senior manager within your organisation Jane has 2 kids in school Jane’s mum is 68yo lives alone - 20 miles away Jane’s mum has a fall… Meet Jane…

Jane is a 45yo senior manager within your organisation Jane has 2 kids in school Jane’s mum is 68yo lives alone - 20 miles away Jane’s mum has a fall… fractures her hip needs 6 months of physiotherapy now has significant and permanent mobility issues relies on Jane to drive her to appointments Meet Jane…

Jane now has to manage Work, Family and Carer responsibilities by…

Jane somehow juggles her Work, Family and NEW Carer responsibilities... Mum’s Appointments Medication Shopping Gardening & House Social events Seeking help from authorities Doing as much as possible online…

Mum’s Appointments Medication Shopping Gardening & House Social events Doing as much as possible online… What if it was your mum? Jane somehow juggles her Work, Family and NEW Carer responsibilities...

Work - Increased time off Mental health - Stress, anxiety and guilt Physical health - Fatigue, exercise and diet Financially - Income lost and new expenses Leaves full time work to provide care How might this impact Jane?

Work - Increased time off Mental health - Stress, anxiety and guilt Physical health - Fatigue, exercise and diet Financially - Income lost and new expenses Leaves full time work to provide care How might this impact Jane? For organisations, what is the above COST?

The Sleeping Tiger What are the key drivers? Who in the workforce is impacted? What are the problems caused for employees? for employers? Solutions & EAPs

Impact on the Workforce The impact... for employers

Management issues for Jane’s employer may include… Engagement Absenteeism Stress Performance Management Types of business challenges ageing issues are presenting in the workplace

Management issues for Jane’s employer may include… Engagement Absenteeism Stress Performance Management Retention Presenteeism Talent Management Recruitment costs Types of business challenges ageing issues are presenting in the workplace

Older Workers Skills/knowledge gap Replacement cost Capacity/Environment Succession Types of business challenges ageing society is presenting in the workplace

Older WorkersExpats/Distance Skills/knowledge gapDecline job offer Replacement costLeave assignment early Capacity/EnvironmentEmergency travel Succession Age profile 50+ Types of business challenges ageing society is presenting in the workplace

Quick recap on stats...

The most common age for working carers is 45-65yo (Employers for Carers 2013) Many workers provide high levels of unrecognised informal support and care 1 in 7 leave work for care responsibilities Working carers leave the workforce 8 years earlier

In the UK… By 2020workers 50yo+ Over the next 15 years… People aged 65+ (CIPD 2012, DWP 2012) 10m 16m 60%

The stats are interesting. And potentially alarming. But - if we want to take action... How do we get Management/FD’s interested?

Putting numbers on it... Identifying Cost of Inaction + the ROI

Putting a number on it... e.g. The Sleeping Tiger calculation

The Sleeping Tiger What are the key drivers? Who in the workforce is impacted? What are the problems caused for employees? for employers? Solutions & EAPs

The Sleeping Tiger Solution f or HR Engagement Identify the problems ?

The Sleeping Tiger Solution f or HR Engagement Identify the problems Who What When & Why Impact ?

The Sleeping Tiger Solution f or HR Engagement Identify the problems Who What When & Why Impact = Business Case ?

Identify the solutions Sandwich Gen – Informed, Proactive not Reactive... Working Carers – Carer network, Flexible working... The Sleeping Tiger Solution f or HR

Identify the solutions Sandwich Gen – Informed, Proactive not Reactive... Working Carers – Carer network, Flexible working... Expats / Distance Workers – Resources, Telecare... Older Workers – Age-friendly, Strategic commitment... The Sleeping Tiger Solution f or HR

The Sleeping Tiger Solution for EAP and Service Providers

Engagement - targeted Effective - solve specific issues – in new ways Management Information – accessible and deep The Sleeping Tiger Solution for EAP and Service Providers

Engagement - targeted Effective - solve specific issues – in new ways Management Information – accessible and deep Big Data & Technology - valuable ROI – measurable Strategic Service - tomorrow’s challenges The Sleeping Tiger Solution for EAP and Service Providers

1. Identify the Sleeping Tiger 2. Adjust the way think and act 3. Deliver new support and services in an effective way HR, EAPs and service providers

Turn the Sleeping Tiger CHALLENGE OPPORTUNITY!

The one-stop-shop for Sleeping Tiger opportunities