SECURITY PRACTICES

INTRODUCTION SAFE ENVIRONMENT PROPERTY IS SAFE SECURITY THREATS: PERSONAL ATTACK ARMED ROBBERY BOMB THREATS ROBBERY THEFT – GUESTS POSSESSIONS THEFT – ESTABLISHMENT PROPERTY FIRE SPECIFIC RULES AND PROCEDURES – KEYS - ACCESS VISITORS EXPECT TO FEEL SAFE IN ENVIRONMENT FEEL CONFIDENT PROPERTY IS SAFE PREVENT UNAUTHORISED PEOPLE FROM GAINING ACCESS ACCESS KEYS/CARDS, IDENTIFICATION CARDS, SECURITY NOTICES AND SIGNS AND IDENTIFICATION PROCEDURES INTRODUCTION

VIOLENT SITUATIONS DANGER OF ATTACK ARMED ROBBERY RIOTS STRIKES MASS ACTION HIJACKING FIGHTS RIOT = VIOLENT DISTURBANCE OF PEACE BY A CROWD CRIME AND VIOLENCE ARE PRESENT LARGE POPULATIONS, HIGH UNEMPLOYMENT RATE WHAT TO DO IS IMPORTANT – POSSIBILITY OF DANGER TO YOURSELF, CUSTOMERS AND OTHER STAFF ARE REDUCED VIOLENT SITUATIONS

WHAT SHOULD YOU DO? ARMED ROBBERY REMAIN CALM CO-OPERATE RAISE ALARM IF YOU CAN LEAVE DO SO BE ALERT/OBSERVANT DO NOT TRY AND BE THE HERO FOLLOW INSTRUCTIONS DO NOT MAKE SUDDEN MOVES IF THE ROBBER GIVES YOU A NOTE, KEEP AND GIVE TO POLICE CALL EMERGENCY SERVICES WATCH WHAT ROBBER TOUCHES VICIOUS AND VIOLENT USE OF FORCE, NERVOUSNESS OF ROBBER AND FOOLISH ACTS END IN TRAGEDY WHAT SHOULD YOU DO?

PAY ATTENTION TATTOOS BIRTHMARKS PHYSICAL FEATURES SCARS MANNERISMS OR BEHAVIOUR JEWELLERY COMPARE AND DETERMINE AGE HEIGHT WEIGHT APPEARANCE LOOK FOR GET AWAY VEHICLE MAKE, MODEL, YEAR COLOUR REGISTRATION NUMBER DIRECTION PAY ATTENTION

AFTER ROBBERY CONTACT POLICE LOCK ALL DOORS ASK WITNESSES TO REMAIN WRITE DOWN DESCRIPTION AND OTHER INFORMATION DO NOT TOUCH ANYTHING KEEP ANYTHING ROBBER TOUCHED AND ANY NOTE DO NOT DISCUSS DETAILS WITH ANYONE UNTIL OU HAVE GIVEN INFORMATION TO POLICE AFTER ROBBERY

BOMB THREAT TAKEN SERIOUSLY TAKE NOTE OF THE FOLLOWING INFORMATION DATE TIME VOICE DESCRIPTION DETAILS OF THREAT INFORM SUPERVISOR EVACUATE THE PREMISES CONTACT POLICE BOMB THREAT

GENERAL SECURITY OF PREMISES HIGH STANDARD OF SERVICE PROVIDING: SAFE ENVIRONMENT PERSONAL POCESSIONS ARE SECURE SECURITY FOR ESTABLISHMENT AND STAFF EMPLOYEES HAVE RIGHT TO A SAFE WORK ENVIRONMENT PERSONAL SAFETY NOT THREATENED DO NOT CARRY COST OF REPLACING STOLEN PERSONAL PROPERTY MAINTAINING SECURE ENVIRONMENT ALERT REPORT ANY SUSPICIOUS ITEMS, INCIDENTS, PEOPLE CERTAIN AREAS ARE RESTRICTED ENSURE NO ACCESS UNACCESSED PERSONNEL APPROACH THEM POLITELY ASK IF YOU MAY ASSIST RESIST = REPORT TO SUPERVISOR/SECURITY THEFT TO PREMISES = REPLACING = MONEY = LESS PROFIT GENERAL SECURITY OF PREMISES

SECURITY RISKS HARMFUL TO HEALTH AND SAFETY OF CUSTOMERS AND STAFF ITEM PERSON INCIDENT SECURITY RISKS

SUSPICIOUS ITEMS BOMB PACKAGE, BAG, SUITCASE NEVER TOUCH UNUSUAL FOR ITEM TO BE LEFT IN AREA ITEM DOES NOT BELONG TO ANYONE NEVER TOUCH REPORT TO SUPERVISOR MAY NEED TO EVACUATE THE PREMISES SUSPICIOUS ITEMS

SUSPICIOUS PERSONS ALERT AND OBSERVANT OF CUSTOMERS AND GUESTS RECOGNISE OTHER STAFF MEMBERS SOME REASONS TO BE SUSPICIOUS NOT PERMITTED TO BE IN AREA SHOWING SIGNS OF NERVOUS BEHAVIOUR SWEATING LACK OF CONCENTRATION FIDGETING LOITERING PERSON SURVEYING SURROUNDING FREQUENTLY REPORT SUSPICIOUS BEHAVIOUR NEVER QUESTION PERSON YOURSELF SUSPICIOUS PERSONS

OBSTRUCTED EMERGENCY EXITS ALL EXITS CLEAR AND NOT DAMAGED EXITS NECESSARY TO GET TO SAFETY IN AN EMERGENCY SITUATION EXITS BLOCKED = FINE REPORT BLOCKED/DAMAGED EMERGENCY EXITS IMMEDIATELY OBSTRUCTED EMERGENCY EXITS

SECURING OPERATIONAL AREAS PREVENTATIVE MEASURES AND SECURITY PROCEDURES ARE ESSENTIAL TO COVER THE FOLLOWING AREAS CUSTOMER AREAS PUBLIC FACILITIES SWIMMING POOL CAR PARK STAFF AREAS OFFICES KITCHENS CHANGE ROOMS STORAGE AREAS STOREROOMS CELLARS SECURING OPERATIONAL AREAS

GENERAL SECURITY PROCEDURES SAFE GUARD PERSONAL SECURITY BASIC SECURITY PROCEDURES: BANKING COMPLETED AT DIFFERENT TIMES CASH REGISTERS MUST BE SECURE GENERAL SECURITY PROCEDURES

STAFF SECURITY PROCEDURES AND POLICIES MAY INCLUDE: SECURE LOCKERS ONGOING TRAINING SECURITY CHECKS/REFERENCE CHECKS SECURITY POLICIES AND PROCEDURES SHOULD BE IN WRITTING AND MADE AVAILABLE TO ALL EMPLOYEES STAFF SECURITY

1ST DEFENCE AGAINST SUSPICIOUS PEOPLE ENTERING PROPERTY PROTECT UNAUTHORISED PEOPLE FROM GAINING ACCESS PHYSICAL SECURITY LOCKS AND KEYS ALARMS INSPECTIONS BARRIERS SAFES CCTV STAFF LOCKERS PHYSICAL SECURITY

SECURITY IF KEYS PROVIDE ACCESS TO PREMISES KEY CONTROL IMPORTANT KEEP KEYS WITH YOU – NEVER LEAVE IN LOCKS OR LYING AROUND DON’T GIVE KEYS TO: UNAUTHORISED PERSON ANYONE YOU MIGHT FEEL DOES NOT UNDERSTAND THE RESPONSIBILITY OF SECURITY REGULATIONS EXTERNAL CONTRACTORS, COLLEAGUES OR GUESTS ANYONE WHO HAS LOST THEIR OWN KEYS MASTER KEYS SHOULD BE KEPT ON A CHAIN ATTACHED TO PERSON IMPORTANT TO REPORT MISSING KEYS IMMEDIATELY SECURITY IF KEYS

LOST PROPERTY HAND IN TO HOUSE KEEPING OT MANAGER PLACED IN PLASTIC BAG TO PROTECT CLEARLY LABELED WITH THE FOLLOWING DETAILS DATE LOCATION NAME OF PERSON WHO FOUND THE ITEM BRIEF DESCRIPTION OF ITEM IF MONEY, LIST THE AMOUNT AND THE DENOMINATIONS INFORMATION SHOULD BE ENTERED INTO A LOST AND FOUND BOOK/COMPUTER DATA BASE IF VALUABLE, PLACE IN SAFE LOST PROPERTY

FIRE STAY CALM SET OFF FIRE ALARM, IF THERE IS ONE TURN OFF THE POWER ALERT CUSTOMERS AND GUIDE THEM TO THE NEAREST ESCAPE ROUTE/EMERGENCY EXIT CROUCH DOWN IF NECESSARY PUT A WET TOWEL OVER YOUR MOUTH AND NOSE AND STAY CLOSE TO THE WALL AS YOU EXIT FIRE

HANDLE SMALL FIRE ONLY TRY AND PUT THE FIRE OUT IF IT IS SMALL SAFEST TIME – 1ST FEW SECONDS AFTER IT STARTS 3 MINUTES – OUT OF CONTROL IF YOU TRY AND PUT A FIRE OUT TELL CUSTOMERS AND COLLEAGUES TO MOVE AWAY FROM THE FIRE MAKE SURE YOU KNOW WHAT IS BURNING CHOOSE THE RIGHT KIND OF FIRE EXTINGUISHER ATTACK THE FIRE WITH THE CORRECT FIRE FIGHTING EQUIPMENT IF YOU HAVE NOT CONTROLLED THE FIRE AFTER 1 MINUTE, RAISE THE ALARM AND FOLLOW EVACUATION PROCEDURE MOVE OUT OF THE WAY WHEN THE FIRE BRIGADE ARRIVES CLOSE ALL DOORS AND FOLLOW THE EVACUATION PROCEDURE HAVE A CLEAR LINE OF ESCAPE HANDLE SMALL FIRE

EVACUATION EVACUATION PROCEDURE DIRECTIONS SHOULD BE PUT UP IN EVERY AREA FIRE ESCAPE SIGNS AND EXIT NOTICES MUST BE DISPLAYED DO NOT PANIC ASSIST ANYONE WHO IS FRAIL, DISABLED, INJURED GATHER AT NOMINATION ASSEMBLY POINT ENSURE ALL GUEST AND STAFF ARE ACCOUNTED FOR REASSURE ANYONE WHO IS ANXIOUS OR UPSET IF LIVES ARE PUT AT RISK BY DANGEROUS SITUATIONS EVACUATE THE BUILDING FIRE CHEMICAL SPILL GASS LEAK BOMB THREAT EVACUATION

GENERAL RULES FOLLOW EVACUATION PROCEDURE STAY CALM ORDERLY MANNER FOLLOW EMERGENCY EXIT SIGNS ADHERE TO ALL SAFETY AND EMERGENCY SIGNS DO NOT USE LIFTS DO NOT STOP TO COLLECT PERSONAL BELONGINGS ASSIST ANY CUSTOMERS WITH DIFFICULTY LISTEN TO INSTRUCTIONS LEAVE BEHIND SHARP, BULKY OBJECTS THAT MIGHT HINDER PROGRESS IF THE AREA IS SMOKE FILLED, GET CLOSE TO THE GROUND ASSEMBLE WITH OTHER EVACUEES AT DESIGNATED ASSEMBLY POINT OR LOCATION WAIT UNTIL SUPERVISOR COMPLETES ROLE CALL IF ANYONE REPORTED MISSING, FIREMEN WILL SEARCH GENERAL RULES