Audatex Technical Committee. Mission Statement To provide a transparent, objective examination of matters of a technical nature relating to Audatex solutions.

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Presentation transcript:

Audatex Technical Committee

Mission Statement To provide a transparent, objective examination of matters of a technical nature relating to Audatex solutions as raised by its user community, ensuring continuous improvement of Audatex products and services to the benefit of all parties. With the support of relevant specialists within Audatex and the industry it serves, the Audatex Technical Committee is committed to providing thorough, independent analysis of technical issues and to report its findings and recommendations to the Audatex Advisory Board.

Audatex Technical Committee Areas of focus Accuracy of data Day-to-day operational system enhancements Workflow and bodyshop processes Piloting/beta testing new Audatex services Customer Satisfaction Index (CSI) PAS 125/Kitemark opportunities Communication of Technical Committee initiatives and outcomes

Audatex Technical Committee Who are we? Formed of representatives from across the industry – repairers, insurers and motor manufacturers. Chaired by Chris Oliver, MD of AJC Wilson. Phil Gledhill and David Shepherd, both permanent members, act as liaison between the Committee and insurers and corporates, repairers and trade bodies. Supported by data and system specialists from Audatex and other relevant industry bodies.

Audatex Technical Committee How do we operate? Case Management approach employed to examine and resolve the matters raised to the Committee. Clear processes and workflows ensure all reported incidents are managed - from the initial user call to the Audatex Service Desk through to escalation and resolution. Work-in-progress document published on details all projects and provides transparency.

Case Management 6

Work-in-Progress

Audatex Technical Committee How do we communicate? Dedicated Technical Committee web pages – includes w-i-p document. Main Audatex web site includes 60+ FAQs providing answers to technical questions Global Claims Centre interface and RSS feed Audatex customer communications (eLink-Up) Trade media

Technical Committee web pages

eLink-Up newsletter Information for all users available through website: and also in monthly e-newsletter, eLink-Up. eLink-Up – enables Audatex to provide all customers with timely updates to help get the best from its systems and services. Includes latest FAQs, news on data within system, training information.

Audatex Technical Committee Recent and current project highlights BMW Panel Replacement advice New safety statement incorporated within AudaEnterpriseGold (v 3.3) Input to 2009 Audatex Customer Satisfaction Survey questionnaire content AZT presentation at ABP Convention in October System Performance Review Estimating Efficiency Initiative

System Performance Key areas under investigation: Login / Folders / Images / Reports Defined metrics captured from 9 customer sites Test data captured from 160 tests Some performance and stability improvements incorporated within AudaEnterpriseGold 3.3 Improvements ongoing Additional data capture planned as part of Estimating Efficiency reviews 12

Estimating Efficiency Programme Objectives Stage One: To help improve VDA/engineer efficiency by: -Identifying and reducing/eliminating non value added activities within the process -Identifying possible improvements to estimating procedure -Identifying changes to estimating system design to improve productivity -Identifying opportunities for changes to system interfaces

Estimating Efficiency Programme Objectives Stage Two: To improve VDA/engineer efficiency by: -Recommending opportunities for leaner processes -Ensuring Audatex training supports VDA/engineer efficiency and industry best practice -Ensuring recommendations support BSI PAS 125 -Obtaining support from stakeholders for recommendations and future actions

15 Bodyshop - Typical Visit

16 Insurer - Typical Visit Not necessarily consecutive days Subject to location/Business Analyst availability and overall scheduling

Milestones – Stage One Inception Agree Mandate Agree scope and resourcing Agree to progress Identify review candidates Gain agreement to conduct the reviews Analysis / Review Conduct Individual Reviews Write / Issue Individual Site reports Write / Issue Summary report Communication and Conclusions Document and circulate process conclusions Document and circulate service improvements Present conclusions Month2 - 3 Month Month 3~6 Months Total Time

Audatex Technical Committee Questions?