Data collection on e-government in Arab countries 4th Meeting of the Working Group on E-Government and Administrative Simplification (Tunis, 29 May 2008) Data collection on e-government in Arab countries Marco Daglio Administrator Governance for Development Initiative in Arab countries OECD Marco.daglio@oecd.org

Why data collection on e-government? Clear overview of progress made Self-assessment of existing challenges and identifiation of directions for change Provide evidence-based input to decision makers Illustrate good experiences and practices that can be shared among Arab countries

Approach with data collection Start small.. country presentations country questionnaire booklets on thematic seminars E-procurement 5 countries Portals 2 countries Measurement and Evaluation 12 countries

What do we know ? Overview of available data (as of March 2007)   Data on readiness Data on access Data on inputs Data on processes Data on outputs Data on outcomes Algeria √ Bahrein Dubai Egypt Jordan Lebanon Lybia Na Mauritania  Na Morocco Oman * PNA Qatar Saudi Arabia Sudan Syria Tunisia Yemen UAE ..BUT WHAT ABOUT DATA ON E-GOVERNMENT FRAMEWORKS ? - coordination / collaboration legislative / regulatory budgetary technical .. Legenda *work in progress Data on readiness: e.g. statistics on digital divide, IT education of the population, etc. Data on access: e.g. number of computer per household, broadband penetration, etc. Data on inputs: e.g. cost of IT hardware Data on processes: e.g. time saved by process automation Data on outputs: e.g. number of services online Data on outcomes: e.g. level of satisfaction of e-government users

Data on e-government frameworks (1): distribution of e-government portfolios 1. Minister with specific responsibility for IT 2. Minister of Finance 3. Minister with responsibility for public administration 4. Ministerial Board/Committee/ Council or shared ministerial responsibility 5. Unit/group created by or in the executive office 6. Minister within the executive office Jordan PNA Saudi Arabia Syria Oman* Egypt Lebanon Morocco Tunisia Bahrain* Qatar* Sudan* Kuwait* *Notes: In Oman, the Information Technology Authority (ITA) has responsibility for e-government. It is an autonomous body affiliated with the Minister of National Economy. It has both financial and administrative independence in its operations. In Bahrain, the Supreme Committee for Information and Communication Technology (SCICT) is responsible for e-government in the Kingdom. The Committee is chaired by H.H the Deputy Prime Minister and consists of a panel of key Cabinet ministers. In Qatar, a Supreme Council for Information and Communication Technologies has responsibility for e-government development. In Sudan, the National Information Centre (NIC) has been created within the Ministry of the Council of Ministers to establish a national information policy and develop use of ICT in government In Kuwait, a central body called the Central Agency for Information Technology has been created under the leadership of the Minister of State for the Council of Ministers Affairs. In Dubai, the eGovernment Unit reports to the Dubai Ruler’s office

Data on e-government frameworks (2): Legislative and regulatory E-transaction / E-signature Processing and protection of personal data Security E-commerce E-procurement Bahrain The eCommerce Law lays down the foundation for electronic transactions and e-commerce (through recognition of digital signature and other forms of contracting and transaction over the Internet). Dubai Law on Electronic Transactions and Commerce N.2/2002 Egypt E-Signature Law No. 15, 2004 regulates and formalises the use of electronic transactions, guaranteeing that they are accorded the same legal merit as paper transactions Egyptian Procurement Law n. 89 issued, 1998 sets the framework for procurement. Lebanon Law on electronic transaction has been drafted (currently under scrutiny by the Parliament) Saudi Arabia E-transaction Law Cyber Crime Law Tunisia Loi n°2000-83 du 9 août 2000, relative aux échanges et au commerce électroniques. Loi n° 57-2000 du 13 Décembre 2000 modifiant et complétant le code des obligations et contrats qui a introduit les notions de document et signature électronique en leur conférant la force probante. La loi organique n°2004-63 du 27 juillet 2004, portant sur la protection des données à caractère personnel. La loi n°2004-5 du 3 février 2004 relative à la sécurité informatique. Loi n°2000-83 du 9 août 2000, relative aux échanges et au commerce électroniques.

Data on e-government frameworks (3): measurement and evalution Yes, Some measurement and evaluation activities are conducted at   National level sectoral level ministry/agency level e-government program/unit level project level Algeria √ Bahrein Dubai Egypt √R Jordan Lebanon Lybia Mauritania Morocco Oman PNA Qatar Saudi Arabia Sudan Syria Tunisia Yemen UAE

Data on e-government frameworks (4): national e-government portals   Name Data of establishment Portal functions Number of public services* provided online Type of public services* provided online number of public services* provide online accessible through the portal portal personalisation portal usability and branding User authentication, security and privacy URL LEBANON Lebanese Government Portal for Information and Forms 2001 GR, IS, SP 4 job search services; personal documents (passport/drivers license); application for building permission; registration of a new company change of colors of general layout; folders creation and management; web links organisation; automatic filling of feedback and contact forms with user informations saved in user profile database OMSAR promotes use of common web publishing standards (pre-defined templates and layouts) to ensure consistency of govenrment websites with national portal. Not yet in place www.informs.gov.lb TUNISIA Tunisian E-government Portal (Bawaba) 2005 information - forms - procedures - services online 15 income taxes, job search services, social security benefits, car registration, appllication for building permission; public libraries, certificates, enrollement in higher education; health-related services, social contribution for employees, VAT, registry of a new company, custom declarations, environment related permits, public procurement presentation by category of users (citizens, business and Tunisians abroad); services classified by topics corresponding to citizens'interest (political life, family, employment and trainign at work, teaching and scientific research, health environment and social security, investment and privatisation; finance, economic sectors, ICT, administrative businesses for certain services that require authentication, electronic certificate is needed to self authentification and signature www.bawaba.gov.tn Legenda: IS: provide information on services (e.g. availability online/offline, organisation responsible for delivery, fees, estimated time of completion), administrative procedures, e-government-related laws and regulations SS: provide self-service services (e.g. tax calculator) SP: allow the possibility to start an administrative procedure online (e.g. downloading forms) CP: allow the possibility to complete an administrative procedure online to obtain a service (full transactional services) DM: allow user to provide input in government decision-making (e.g. feedback on service quality) Note: Systemic functions of portals such as providing digital signatures, individual document vaults, ID management, etc. are not covered in this typology

Next steps what? - Complete and update existing databases - more extensive data collection focus? description NOT EVALUATION of e-government frameworks output? Overview study

Where to focus? Main areas for data collection Institutional Arrangements for E-Government Distribution of e-government portfolios Structures for e-government coordination (e-government units, CIOs, inter-agency bodies) Tools for e-government coordination (e.g. enterprise architecture, voluntary agreements) Roles, functions and organisation of e-government units in ministries, agencies and local governments 2. E-services, sectorial initiatives, shared applications E-service enablement, service delivery strategies, methods to improve take up Shared applications (e.g. e-budgeting, e-payment, e-forms, document archiving) E-procurement Sectoral initiatives (e-health, e-learning, e-taxation) 3. E-government strategy formulation and implementation E-government strategies at central and local government; strategy formulation for ministries and agencies Use of monitoring tools and mechanisms (e.g. use of indicators) 4. Technical infrastructure for e-government Communication networks (e.g. internal government networks, ministry intranets) Service infrastructure (e.g. service gateways), central databases, technical standards Digital identification and authentication infrastructures and outlets (e.g. ID cards, PKI) 5. E-government for administrative simplification E-government applications to simplify the administration (e.g. online one-stop shops, data reporting systems for businesses) 6. E-government training and capacity building E-government competencies and skills distribution (e.g. technical, project management, etc) 7. Legislative infrastructure for e-government Digital signature legislation Privacy protection 8. Measurement and Evaluation of e-government Measurement and evaluation tools and methods at ministry and agency level

Question for discussion What are the basic frameworks and mechanisms for e-government implementation, in addition to those presented today, for which you wish data to be collected? How can the OECD assist in ensuring that common data collection frameworks on e-government be established and used for the benefit of individual Arab countries? What are your needs in terms of collecting data and information for better policy-making in the area of e-government?