Business Procedures, Equipment and Technology Practicum in Human Services

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Customer Service Quality customer service is the heart and soul of the human services industry. Copyright © Texas Education Agency, All rights reserved. 3

Communication Skills Listening and speaking are the most basic communication skills. Copyright © Texas Education Agency, All rights reserved. 4

Verbal Communication Verbal communication is being able to articulate your ideas and information in a clear and concise manner. Copyright © Texas Education Agency, All rights reserved. 5

Nonverbal Communication Nonverbal communication means without the use of words. Copyright © Texas Education Agency, All rights reserved. 6

Five Steps to Improve Customer Satisfaction Copyright © Texas Education Agency, All rights reserved. 7 (click on image)

Academic Skills Copyright © Texas Education Agency, All rights reserved. 8

Finances 9 Copyright © Texas Education Agency, All rights reserved.

Financial Services 10 Copyright © Texas Education Agency, All rights reserved. 10

Business Transactions 11 An economic event that initiates the accounting process of recording it in a company's accounting system. Copyright © Texas Education Agency, All rights reserved.

Point-of-Sale Systems A computerized system that can be used to: − Communicate between staff members − Create reports − Generate bills − Manage inventory − Take orders − Track revenue 12 Copyright © Texas Education Agency, All rights reserved. 12

Using the Point of Sale (POS) System Copyright © Texas Education Agency, All rights reserved.13 (click on image)

Workplace Documents Cash flow projections Customer orders Inventory for equipment and supplies Purchase orders 14 Copyright © Texas Education Agency, All rights reserved. 14

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References and Resources Images: Shutterstock™ images. Photos obtained with subscription Websites: Small Business Administration Learning Center Online Training Introduction to Accounting This course is designed to provide an overview of accounting. YouTube™: Five Steps To Improve Customer Satisfaction Steps to improve customer satisfaction. Using the POS (Point Of Sale) System A brief tutorial of the basic functions of the POS system used in the food service department at Umpqua Community College. Topics include: clocking in/out, inputting a customer’s order, closing a ticket and printing a checkout (sales summary) report. Copyright © Texas Education Agency, All rights reserved. 16