Do More with Less Texarkana, AR City Board Meeting November 7, 2005 Woody Jackson

Change Management “…a bureaucracy built for the Industrial Age can’t adapt to the Age of Information”.

Getting Tangled in Red Tape …or cutting through it

Change Management “Every year, more governments are using technology to become more user- friendly and transparent for citizens, and, ultimately, more effective-moving from old-style patronage politics to performance politics. Government 2.0 is a great place to start for government leaders who want to make the right choices to have the biggest impact.” Baltimore Mayor Martin O’Malley

City Government Issues  New revenue centers are few and far between.  Costs are increasing against flat (or declining) budgets.  Customer Service demands are increasing.  Citizens are frustrated with bureaucracy.  Ability to hire additional staff is decreasing.  Information demands are increasing.  Public access to services.  Reporting needs to Management.  Competition in Economic Development is intense.  DISASTER RECOVERY PLANS

Revenue Base Is your tax base increasing? Other forms of revenue: Increased efficiency-ROI Online fees or access fees Accuracy of fees Improved cash flow

Departmental Budget Cuts Work smarter!! Do more with less Increase accuracy Build towards letting citizens do it for themselves

Customer Service Expectations Increased online functionality in all aspects of life. Expectations are becoming more performance oriented. Expectations can’t be met cost effectively by increasing the head count.

Information Demands External demands: Access to services Access to public records Visibility of government performance Internal demands: Accurate reporting Instant access to statistics Performance reporting Economic development

Economic Development Before you get that second look (WIIFM), you have to get past first base. Community vitality information Infrastructure Speed of information access Accuracy of information Ability to demonstrate that you’re a progressive community THEN, you can get to WIIFM

CityView PreBuilts  CityView PreBuilts are out-of-the-box solutions that give you all the forms, reports and automation you need to speed up your community development business processes and manage a department or multiple departments.  based on the best practices of leading jurisdictions across North America  they can get you up and running in as little as 90 days

Current PreBuilts Offerings  Property Information  Permits & Inspections  Code Enforcement  Planning  Licensing  Cashiering  Rental Property Management

 Make your department(s) more efficient and accountable.  Increase Client Service and Satisfaction  Provide Information you need at your finger tips  Make your job easier  Allow you to do more with less!!  Help you realize the benefits of your investment quickly!! What Will They Do For You?

Other Things to Consider  Build additional processes in-house.  CityView Application Builder  Built upon best practice knowledge from over 150 municipalities in N. America.  Easily deploy services to the Internet.  Public Portal  Links to your current GIS system.  Makes data visible across departments.  Building block approach allows for gradual increase in services/functions as budget allows.

Summary  Available revenue is getting tighter.  Demands on local government are increasing.  Instant access to information  Online services  Internal performance demands are increasing while budgets are getting cut.  It’s difficult to enhance economic development without fast and accurate access to information.  It is possible (over time) to improve services, reporting, cash flow & customer satisfaction without increasing human resources.

Questions & Answers?