Performance Measurement: Defining Results Tutorial #1 for AmeriCorps Performance Measurement: Defining Results Tutorial #1 for AmeriCorps*VISTA

This tutorial will cover: Uses of Performance Measurement Performance Measurement Requirements Introduction to the Project Plan Performance Measurement Six Steps What are Results? Output, Intermediate Outcome, End Outcome Results Examples Additional Resources

Uses of Performance Measurement Internal program assessment and improvement Fundraising Communicating with stakeholders Project monitoring and technical assistance Corporation reports and publications

Performance Measurement Requirements

Performance Measurement Requirements One project plan containing one or more goals

Performance Measurement Requirements One project plan containing one or more goals Identify activities and results for each goal

Performance Measurement Requirements One project plan containing one or more goals Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes

Performance Measurement Requirements One project plan containing one or more goals Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes Label 3-5 of these results as “performance measures”

Performance Measurement Requirements One project plan containing one or more goals Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes Label 3-5 of these results as “performance measures” One Output

Performance Measurement Requirements One project plan containing one or more goals Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes Label 3-5 of these results as “performance measures” One Output One Intermediate Outcome

Performance Measurement Requirements One project plan containing one or more goals Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes Label 3-5 of these results as “performance measures” One Output One Intermediate Outcome One End Outcome

Performance Measurement Requirements One project plan containing one or more goals Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes Label 3-5 of these results as “performance measures” One Output One Intermediate Outcome One End Outcome Identify indicators, targets, and instruments for each performance measure

AmeriCorps*VISTA Project Plan Column A Goals, Activities, and Results Column B Date(s) Column C Project Reporting GOAL 1   Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 2  Activities  Results GOAL 3 Etc.

AmeriCorps*VISTA Project Plan Column A Goals, Activities, and Results Column B Date(s) Column C Project Reporting GOAL 1   Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 2  Activities  Results GOAL 3 Etc.

AmeriCorps*VISTA Project Plan Column A Goals, Activities, and Results Column B Date(s) Column C Project Reporting GOAL 1   Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 2  Activities  Results GOAL 3 Etc.

AmeriCorps*VISTA Project Plan Column A Goals, Activities, and Results Column B Date(s) Column C Project Reporting GOAL 1   Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 2  Activities  Results GOAL 3 Etc.

Performance Measurement Six Steps Performance measurement is a six-step process for regularly measuring your program results.

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan The logic model describes your AmeriCorps*VISTA project. Use it to identify your project activities and what you will measure to gauge the success of your project.

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan Identifying your data sources and data collectors. Determine a timeline for data collection, analysis, and reporting 2. Develop PM Plan

1. Develop Logic Model & Project Plan 3. Develop and Test Instruments Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan Adapt existing instruments or develop your own; pilot test to make sure instruments collect valid, appropriate information 2. Develop PM Plan 3. Develop and Test Instruments

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments 4. Collect Data

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan Go out and collect your data (e.g., fill out attendance sheets, administer surveys, conduct interviews) 2. Develop PM Plan 3. Develop and Test Instruments 4. Collect Data

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 5. Analyze Data 3. Develop and Test Instruments 4. Collect Data

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan Aggregate and analyze data; generate summary info (totals, averages, etc) 2. Develop PM Plan 5. Analyze Data 3. Develop and Test Instruments 4. Collect Data

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 6. Report Results 1. Develop Logic Model & Project Plan 2. Develop PM Plan 5. Analyze Data 3. Develop and Test Instruments 4. Collect Data

Write progress report; include your performance measurement results Performance Measurement Six Steps 6. Report Results 1. Develop Logic Model & Project Plan Write progress report; include your performance measurement results 2. Develop PM Plan 5. Analyze Data 3. Develop and Test Instruments 4. Collect Data

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 6. Report Results 2. Develop PM Plan 5. Analyze Data 3. Develop and Test Instruments 4. Collect Data

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 6. Report Results Continuous Program Improvement 2. Develop PM Plan 5. Analyze Data 3. Develop and Test Instruments 4. Collect Data

1. Develop Logic Model & Project Plan Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 6. Report Results Continuous Program Improvement 2. Develop PM Plan 5. Analyze Data 3. Develop and Test Instruments 4. Collect Data

What Are Results?

What Are Results? Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities

What Are Results? Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities Outputs: Services delivered and products completed by VISTA members

What Are Results? Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities Outputs: Services delivered and products completed by VISTA members Outcomes: Changes or benefits that occur as a result of services delivered

What Are Results? Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities Outputs: Services delivered and products completed by VISTA members Outcomes: Changes or benefits that occur as a result of services delivered Intermediate Outcomes: Changes that are short of the “final” result you hope to achieve each year

What Are Results? Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities Outputs: Services delivered and products completed by VISTA members Outcomes: Changes or benefits that occur as a result of services delivered Intermediate Outcomes: Changes that are short of the “final” result you hope to achieve each year End Outcomes: The most significant changes that your AmeriCorps*VISTA project hopes to achieve each year

Scenario for Example Results Community-based organization (CBO) has existing mentoring program, but faces challenges in recruiting and retaining volunteer mentors. CBO unable to deliver high-quality service to youth. VISTA members will serve with CBO to develop system to recruit, train and support volunteer mentoring program.

Outputs Position descriptions for volunteer mentors Written procedures for screening volunteer mentors Tracking database Training curriculum for new volunteer mentors Written procedures to provide ongoing support to volunteer mentors Agency staff complete training in new systems and procedures Outputs answer the question, “How much service did we do?” They do NOT answer the question, “What changed as a result of the service?”

Intermediate Outcomes Trained agency personnel demonstrate understanding of how to use new system and procedures (new knowledge and skills). Agency personnel use new systems and procedures to recruit, train, and support volunteer mentors (changes in behavior). Intermediate outcomes are important milestones on the way to achieving end outcomes. Achieving intermediate outcomes can lead to attaining end outcomes.

End Outcomes More youth are served by volunteer mentors under the new system than were served under the previous system (increased organizational capacity). More youth experience a close and stable relationship with a caring adult, because a greater proportion of volunteer mentors complete their service commitments (improved quality of service). End outcomes are changes that reflect the overarching goals of your AmeriCorps*VISTA project.

Additional Resources: Contact your CNCS State Office Contact Project STAR www.projectstar.org 1-800-548-3656 star@aiweb.com