Hard Drive Overview: The UltraMax Plus, MiniMax and eGo Firewire+ Drives Erik Collett Chinese Product Launch IOMEGA CONFIDENTIAL

Iomega Confidential 2 Iomega Hard Drive Overview General Hard Drive Information The Iomega UltraMax Plus Desktop Hard Drive The Iomega MiniMax Desktop Hard Drive The Iomega eGo Dual Portable Hard Drive General Troubleshooting Information

Iomega Confidential 3 General Hard Drive Information What is HDD? Hard Disk Drive. Iomega Hard Drive is the fast, easy way to add the storage you need for digital video, photos, audio files and more. Iomega offers Portable and External (Desktop) Hard Drives, compatible with computers that use USB 1.1, 2.0, and/or IEEE 1394 interface (400 & 800 FireWire).

Iomega Confidential 4 General Hard Drive Information Compatible with both Windows, Macintosh and Linux Operating Systems. (Linux support not guaranteed.) ‏ Designed for transferring large amounts of data quickly. Ports can have a maximum burst rates of up to 1.5 MB/sec through USB 1.1, 60 MB/sec through USB 2.0, and 50 MB/sec through FireWire. Can provide backup of an entire system (depending on the hard drive capacity). Capacity Limitations for File Systems and Operating Systems: –FAT32 doesn’t allow for single files to be greater than 4GB. Formatting the volume to NTFS will allow for this size to increase considerably. –2TB is the maximum addressable partition size for Windows XP 32-bit systems. This can affect the UltraMax Plus which has a capacity potential of 4TB if put into RAID0 or JBOD modes.

Iomega Confidential 5 Iomega Hard Drive General Information The Iomega Hard Drive can be split in 4 categories Form factors –2.5’ HDD for Portable Drives (Lower Capacity with drop resistance.) ‏ –3.5’ HDD for Desktop Drives (Higher Capacity) ‏ Interface –USB –Firewire 1394a/1394b (or Firewire 400/Firewire 800) ‏ –eSATA Capacity –Up to 2GB in single drive –Up to 4GB over multiple drives (depending on RAID settings) Market –Apple –General market –Multimedia

Iomega Confidential 6 Iomega Hard Drive Overview General Hard Drive Information The Iomega UltraMax Plus Desktop Hard Drive The Iomega MiniMax Desktop Hard Drive The Iomega eGo Dual Portable Hard Drive General Troubleshooting Information

Iomega Confidential 7 Iomega UltraMax Plus Interfaces Firewire 1394b/800 Firewire 1394a/400 DuoLink, eSATA-USB USB HubPower ConnectorPower Switch Switches (RAID Settings) RAID Capable 2 drive Desktop Hard Drive JBOD, RAID 0 and RAID 1 supported Supports Multiple Interfaces: USB w/Hub, Firewire 400/800 and eSATA Uses DuoLink (eSATA and USB Connection) Formatted for Mac (HFS+)

Iomega Confidential 8 Iomega UltraMax Plus Information Dip Switch Settings for RAID Settings: –Simple (No RAID) – [down, down] –JBOD (Just a Bunch Of Disks) – [down, up] –RAID 0 – [up, down] –RAID 1 – [up, up] DuoLink, USB cable has Host connection on both ends. –To attach DuoLink, the seam on the USB cable must face the top of the device. –The USB cable must not be plugged into the stacked USB ports (the USB hub). The drive will not work unless it is plugged into the DuoLink Port. –The eSATA cable can be plugged into the DuoLink port with the top pointing to the top of the drive, as it would be used normally. Only one interface can be used at a time. –The first interface plugged into the drive will be the one used. –The USB hub can only be used if the USB interface is used to connect to the host machine; This also applies to the Firewire interface. If used on a PC with a Windows Operating System –Follow the instructions at the end of this presentation to format the device to work with your Operating System. If used with Mac OS X 10.5 Leopard and/or Time Machine –Follow the instructions at the end of this presentation to format the device to work with your Operating System.

Iomega Confidential 9 Iomega Hard Drive Overview General Hard Drive Information The Iomega UltraMax Plus Desktop Hard Drive The Iomega MiniMax Desktop Hard Drive The Iomega eGo Dual Portable Hard Drive General Troubleshooting Information

Iomega Confidential 10 Iomega MiniMax Interfaces Firewire 1394a/400 Host and Additional Devices USB Connection to Host USB Hub for Additional Devices Power ConnectorPower Switch Supports Multiple Interfaces: USB w/Hub, Firewire 400 w/Hub Designed for the Mac Mini Formatted for Mac (HFS+)

Iomega Confidential 11 Iomega MiniMax Plus Information Designed to be stacked with the Mac Mini –Also designed to be stacked with multiple MiniMax devices using either the USB and Firewire hubs. Besides the Firewire and USB Hubs, the MiniMax is a simple single hard drive. Only one interface can be used at a time. –The first interface plugged into the drive will be the one used. –The USB hub can only be used if the USB interface is used to connect to the host machine; This also applies to the Firewire interface. If used on a PC with a Windows Operating System –Follow the instructions at the end of this presentation to format the device to work with your Operating System. If used with Mac OS X 10.5 Leopard and/or Time Machine –Follow the instructions at the end of this presentation to format the device to work with your Operating System.

Iomega Confidential 12 Iomega Hard Drive Overview General Hard Drive Information The Iomega UltraMax Plus Desktop Hard Drive The Iomega MiniMax Desktop Hard Drive The Iomega eGo Dual Portable Hard Drive General Troubleshooting Information

Iomega Confidential 13 Iomega eGo Dual Interfaces USB Connection to Host Power Connector Firewire 1394a/400 Allows Daisy-chaining devices Reset Button Supports Multiple Interfaces: USB and Firewire 1394a / Firewire ports for Daisy-chaining Small, sleek, portable design Protected by Drop Guard technology Formatted for PC (NTFS)

Iomega Confidential 14 Iomega eGo Dual Information The two Firewire ports allow multiple firewire devices to be connected in parallel. –Using the USB connection will not allow the Firewire ports to be used in a daisy- chain. The power connection on the drive may need to be used if the USB port on the host cannot provide enough power. –It comes with two Firewire cables. –It also comes with a USB Y-cable and has a power-only connection (marked with a lightning bolt) and a data and power connection. If your device can be powered off of the data and power USB cable. You should be able to use a regular USB cable with this device and your computer. –A power supply for the drive can be purchased from Iomega Direct. Only one interface can be used at a time. –The first interface plugged into the drive will be the one used. –The USB hub can only be used if the USB interface is used to connect to the host machine; This also applies to the Firewire interface. If used with Mac OS X 10.x –Follow the instructions at the end of this presentation to format the device to work with your Operating System.

Iomega Confidential 15 Iomega ® Hard Disk Drive General Hard Drive Information The Iomega UltraMax Plus Desktop Hard Drive The Iomega MiniMax Desktop Hard Drive The Iomega eGo Dual Portable Hard Drive General Troubleshooting Information

Iomega Confidential 16 Troubleshooting USB Hard Drive Drive Not Detected  Connect directly to the USB port not a hub or other USB device  Windows 98/98SE/Me requires a driver  Make sure that the USB controller is enabled and operating correctly  We do not support USB 1.1 add-on cards. USB 2.0 add-on cards are supported  Make sure that the BIOS will support USB drives

Iomega Confidential 17 Troubleshooting FireWire Hard Drive Drive Not Detected  Connect directly to the FireWire port not a hub or other FireWire device  Make sure that the FireWire controller is enabled and operating correctly  For Windows 98/98SE/Me, verify that the customer installed the latest drivers.  For Windows XP/2000/2003, no drivers package needs to be installed  Verify that the drive is detected in Device Manager.

Iomega Confidential 18 Troubleshooting If under the USB Controller, Iomega USB Mass Storage Class Driver (or similar), isn’t present, then you need to install the driver manually (Through Control Panel, Add new Hardware) If all entries are there but the unit is still not visible in My Computer, verify that –A drive letter has been assigned In Windows 98/98SE/Me, double-click the Iomega drive in Disk Drives section, select Settings and assign a letter –The drive is not using HFS/HFS+ format (Macintosh File System) Follow article to create format drive in FAT32 (Windows 98/98SE/Me/XP/2000/2003) bin/iomega_na_en.cfg/php/enduser/std_adp.php?p_faqid=16551

Iomega Confidential 19 Troubleshooting Windows XP/2000/2003/Vista do not support the HFS/HFS+ file system. (Applicable to the UltraMax Plus and MiniMax Desktop Drives) –You’ll need to reformat the drive (using FDISK or Disk Management) ‏ –The Drive will need to be using the NTFS or FAT32 file system to be used on a PC running the above Operating Systems. –Instructions to Format for all Operating Systems are found at Answer ID 500. Select the Appropriate Operating System and you will be redirected to information about formatting. Mac OS 10.x doesn’t support NTFS (without 3 rd party software) ‏ –You’ll need to reformat the drive (using Disk Erase utility) ‏ –Instructions for Mac OS X 10.5 are found at Answer ID Mac OS X 10.2 through will not show FAT32 volume > 128GB Time Machine (included with Mac OS X 10.5 or Leopard) supports booting from the eSATA interface. In order to set up the drive to be compatible with this follow the instructions in Answer ID 19618