Quality Management System ISO9001:2000 – AWARENESS TRAINING Global Sourcing Department Essar Constructions India Ltd.

Why ISO-9001 for ECIL? Formalizing the company’s working practices Consistency in Quality among all processes Better Design Control Competitive edge in the market Global Recognition and Opportunities Changes in Customer Perception Ensuring Customer Satisfaction

Benefits of ISO to the Customer Assured Commitment for Quality by an organization (GS/ECIL) Customer gets his complaints /Feedback attended Less non-compliance Purchasing information;Testing, Acceptance criteria and Tolerances are known and agreed by both the parties in advance

Which are the standards in use now in QMS? ISO 9001 9002 9003 ISO 9004 9004-1 9004-2 DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING Adopted from ISO 14001: Statutory & regulatory requirements Commitment, awareness Communication Continual Improvement

ISO 9001-2000 Family of standards ISO 9000: Fundamentals and Vocabulary (normative) ISO 9001: Requirements ISO 9004: Guidelines for Performance Improvements ISO 19011: Guidelines for Auditing Management Systems DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Terminology (ISO 9000) Quality ability of a set of inherent characteristics of a product, system or process to fulfil requirements of customers and other interested parties DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

need or expectation that is stated, customarily implied or obligatory Terminology (ISO 9000) Requirement need or expectation that is stated, customarily implied or obligatory DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

inherent characteristics of a product, process or system Terminology (ISO 9000) Quality Requirement Requirement for inherent characteristics of a product, process or system Inherent Characteristic is part of the product e.g. diameter of bolt Assigned Characteristic (e.g. price of product) is not an inherent characteristic In short we can not be subjective on quality but specific in describing its attributes DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

something sought, or aimed for, related to quality Terminology (ISO 9000) Quality Objective something sought, or aimed for, related to quality DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Mission & Vision Statement ISO 9001:2000 To be a global Engineering, Procurement and Construction contracting company. Mission: To achieve excellence in the field of Engineering, Procurement and Construction through world class practices and standards in Quality, Safety, Health & Environment Protection using state of art tools & techniques of Project Management

Quality Policy - ECIL

To ensure customer satisfaction by our performance of work QUALITY OBJECTIVES To ensure customer satisfaction by our performance of work To reduce rework & ensure quality of work To ensure reduction of wastage of material To ensure availability of plant & machinery based on age of the equipment To complete the projects within time & budget To ensure upgradation of employee skill sets by providing appropriate training To increase the Turn Over by increased order book value.

What we commit in our Policy? Commitments in Company Quality Policy What can be objectives for GS? Customer Satisfaction by our performance Aim at customer satisfaction-collect proactively (and have mechanism to capture the same) Ensure good quality Reduce wastage Try to do best efforts in work thus reducing rework / revisions of drawings and designs. Completion of work within budget Aim to complete the project within the budgeted cost Timely completion To aim to complete the project within targeted time span Training to employee—Up gradation of employee skill sets Target ‘x’ man-days of relevant training for all employee

specified way to carry out an activity or a process Terminology (ISO 9000) Procedure specified way to carry out an activity or a process DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

information and its support medium Terminology (ISO 9000) Document information and its support medium DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Extent of Documentation Size of the organisation and type of activity Complexity and interaction of processes Competence of personnel DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Quality Policy and Objectives Documented Procedures Types of Documents Quality Policy and Objectives Quality Manual Scope of System Procedures or Reference to them Description of sequence/interaction of processes Documented Procedures DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Quality Manuals Quality Plans Procedures Records Types of Documents Quality Manuals information, both internally and externally, about the organization's quality management system Quality Plans how the quality management system is applied to a specific product, project or contract Procedures how to perform activities Records objective evidence of activities performed or results achieved Documented Procedures Documented Procedures DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING Documented Procedures Documented Procedures

Quality Management Principles Customer-Focused Organisation Leadership Involvement of People Process Approach System Approach by Management Continual Improvement Factual approach to decision making Mutually beneficial supplier relationships

Customer - Focused Organisation Understanding customer needs and expectations Communicating these needs and expectations throughout the organisation Measuring customer satisfaction and acting on results Example of application in standard for classes 5.2,7.2,7.2.3,,7.5.4,8.2.1

Leadership Establishing a clear vision of the organisation’s future ( by Quality Policy) Setting challenging goals and targets Being proactive & leading by example ( by Quality Objectives and Quality Policy) Providing people with required resources

Involvement of People Accept ownership and responsibility to solve problems Actively seek opportunities to make improvements Actively seek opportunities to enhance their competencies, knowledge and experience

Define Processes needed to achieve desired results Process Approach Define Processes needed to achieve desired results Identify & Measure Inputs & Outputs Identify interfaces Evaluate risk, consequence and impact on customers Establish responsibility, authority and accountability for managing processes Product Realisation Product Input Output

Define & Develop processes Structure the System in most efficient way System Approach Define & Develop processes Structure the System in most efficient way Understand interdependencies of processes in the system Continually improve through measurement and evaluation

Continual Improvement Its incremental improvement Improvement of Products, Processes & Systems Incremental & Breakthrough Concepts Periodic Assessment against established Criteria

Continual improvement Analysing and evaluating the existing situation to identify areas for improvement; Establish the objectives for improvement; Searching for possible solutions to achieve the objectives; Evaluating these solutions and making a selection Implementing the selected solution; Measuring, verifying, analysing and evaluating results of the implementation to determine that the objectives have been met; Formalising changes. Do Check Act Plan

Factual Approach to Decision-Making Measuring & Collecting Data & Information Ensure accurate, reliable & accessible Analyse data and information Understand value of Statistical Techniques Make Decisions and Take Actions on results of analysis

Mutually Beneficial Supplier Relationships Identify and Select key suppliers Establish relationships that balance short-term gains with long-term considerations Create clear and open communications Initiate joint development and improvement of products and processes Establish joint understanding of customers’ needs Share information and future plans

4.1 QMS General Requirements Establish, document, implement, maintain and continually improve the effectiveness of a quality management system DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Establishing the QMS the steps Determine processes (and procedures) needed Sequence and interaction Criteria and methods for operation and control Implement the procedures developed Build mechanism for Measuring , monitoring , and analyses Target improvements DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Documented Procedures 4.2.3 Control of Documents Approve, Review, Update Identify Current Revision Status and changes Ensure availability Legible, Identifiable, Retrievable Control External Documents Control Obsolete Documents Records are a special type of document Documented Procedures DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

4.2.4 Control of Quality Records To provide evidence of conformity to requirements and system Legible, identifiable, retrievable Retention time specified Disposition specified Requires a documented procedure Documented Procedures DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

5.1 Management Commitment Demonstrate Commitment to Development Implementation & Continually Improving the effectiveness of System (Including statutory and regulatory requirements ) Communicating Importance of Meeting Customer Requirements Establishing Quality Policy & Objectives Conducting Management Reviews Providing Necessary Resources DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Aim of enhancing Customer Satisfaction 5.2 Customer Focus Requirements Aim of enhancing Customer Satisfaction DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Documented Appropriate to purpose for organisation 5.3 Quality Policy Appropriate to purpose for organisation Commitment to Continually Improve the effectiveness of the system Framework for setting and reviewing Quality Objectives Documented DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Measurable or objectives may be S.M.A.R.T Consistent with Policy 5.4 Planning 5.4.1 Quality Objectives Measurable or objectives may be S.M.A.R.T Consistent with Policy The objectives include those needed to meet requirements for product DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Processes of the System to be planned Resources needed to be planned 5.4 Planning 5.4.2 Quality Planning Processes of the System to be planned Resources needed to be planned Quality Objectives for the process are planned DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

5.5 Responsibility, Authority and Communication 5.5.1 Responsibility & Authorities Top Management define and communicate Responsibilities, Authorities & Inter-relations DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

5.5 Responsibility, Authority and Communication 5.5.2 Management Representative Responsible for establishing the QMS .Establishes processes Established implemented & Maintained Promote Awareness of QMS & Customer Requirements DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

5.5 Responsibility, Authority and Communication 5.5.3 Internal Communications Top management shall ensure communication between various levels and functions regarding effectiveness of system DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

5.6 Management Review (Inputs) Current Performance and Improvement Opportunities Audit Results Customer Feedback Process/Product Conformance Preventive/Corrective Actions Actions from previous reviews Planned changes Recommendations for improvement DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

5.6 Management Review (Outputs) Actions related to: improvement of the QMS and its processes, improvement of product related to customer requirements, resource needs DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Determine & Provide in Timely Manner to 6.1 Resource Management Determine & Provide in Timely Manner to Implement, Maintain & Continually Improve Processes Enhance Customer Satisfaction DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Persons competent to perform work affecting quality 6.2 Human Resources 6.2.1 General: Persons competent to perform work affecting quality 6.2.2 Competence Awareness & Training, determine competency needs; provide training or other actions; evaluate effectiveness of training; ensure awareness of relevance and importance of activities; maintain records DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Determine, provide & Maintain 6.3 Infrastructure Determine, provide & Maintain Buildings,Workspace and Utilities Equipment, hardware & software Supporting Services (transport or communication) DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Identify & Maintain conditions to achieve conformity of product 6.4 Work Environment Identify & Maintain conditions to achieve conformity of product Ensure safe working environment (deemed to include safety) DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Design and drawings and 7.3   DESIGN & DEVELOPMENT   Organisation should Design by considering life cycle ,safety, health, testability, usability, user-friendliness, durability ,ergonomics, the environment, product disposal & identified risks. The design includes :- Design and drawings and Product specifications including acceptance criteria Process specifications Testing specifications Purchase requirements (read MR /material or equipment indent)

7.3.1 Design and development planning  The Organisation shall prepare design plans for each design and development activity.. Organisation need to define :- a) Design development stages b) Determine design review, verification and validation c) responsibilities and authority for D&D Design Plan should be updated as per the progress

7.3.2 Design Input Need to formally document the design inputs Design input requirements relating to the product, including:- Inputs needed for D&D (specs/codes etc) Functional /performance requirements Applicable statutory and regulatory requirements, Previous proven designs where applicable Design input shall take into consideration the results of any contract review activities. Incomplete, ambiguous or conflicting requirements shall be resolved Design Input to be reviewed (before use of design engineers/DEC)

7.3.3  Design output Design output shall be documented and expressed in terms that can be verified and validated against design input requirements. Design Output shall be Meeting Input requirements- design & drawings Appropriate information for purchasing & production Acceptance criteria (including tolerances) Safety instructions /Operating instructions  

7.3.4 Design review At appropriate stages of decision, formal documented reviews of the design results shall be planned and conducted. Design review is done for to see the requirements are met and identify any problems and take actions for its mitigation Participants at each design review shall include representatives of all functions concerned with the design stage being reviewed Records of such reviews shall be maintained

7.3.5  Design verification   At appropriate stages of design, design verification shall be performed to ensure that the design stage output meets the design stage input requirements. Needs to be documented Design verification can be done as per following:- Checking of calculations ( mostly preferred) Checking design by alternate design method Checking design by alternate design software

7.3.6   Design validation Design validation shall be performed to ensure that product conforms to define user needs and / or requirements. This can be done on completed product or prototype Design validation is on completed work but before handing over to client e.g of such validation can be Load test of bridges Commissioning tests In case of EEC if commissioning is not in our scope we can recommend what tests need to be carried out and we should request for its results from client

7.3.7 Design changes All design changes and modifications shall be identified, documented, reviewed and approved by authorized personnel before their implementation. These design changes will have affect on design plan

7.5 Production and Service Provision 7.5.1 Control of production and service provision Availability of information Work Instructions, where necessary Use & Maintenance of suitable equipment Availability & Use of Monitoring & Measuring equipment Implement Monitoring Activities Processes for Release, Delivery & Post Delivery Activities DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

7.5 Production & Service Provision 7.5.2 Validation of Processes-Controls for Special Process are established 7.5.3 Identification & Tracebility 7.5.4 Customer Property – Like hardware, software, land ,equipment given by customer for production 7.5.5 Preservation of Product – Storage of products and preservation in of the same in state of conformity DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

7.6 Control of Monitoring & Measuring Devices Determine Measurements (least count etc) Identify Devices Required (appropriate equipment for calibration) Use & Control ( to avoid detoriation to the instrument) Calibrate or verified, Safeguard, Protect, etc includes software DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

8. Measurement, Analysis & Improvement 8.1 Planning Define,Plan,Implement Measurement & Monitoring Activities Conformity of product and system Improve effectiveness of system Applicable Methodologies (inc Statistical Techniques) DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

8.2. Monitoring & Measurement 8.2.1 Customer Satisfaction (monitor customer perception to requirement’s fulfilment) 8.2.2 Internal Audits Monitoring/Measurement 8.2.3 Processes (correction & corrective action) 8.2.4 Product Documented Procedures DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

8.2.1 Customer Satisfaction Monitor Information Customer Perception Defined Methods DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING Proactive not Reactive

Documented Procedures 8.2.2 Internal Audit Quality System Effectively Implemented Effectively Maintained Conforms to ISO9001 Documented Procedures DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

8.2.3 Monitoring & Measurement of Processes Suitable Methods Realisation Processes Demonstrate Ability Achieve planned results Correction and Corrective action DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

8.2.4 Monitoring & Measurement of Product Measure and monitor characteristics of the product to verify that requirements are met Appropriate Stages Evidence of conformity (records) No release/delivery until all OK (approved by relevant authority) DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

8.3 Control of Nonconforming Product Related to Product Identified and Controlled Prevent Unintended Use or Delivery Corrected and re-verified Applies to post delivery problems which will require appropriate action Documented Procedures DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

8.4 Analysis of Data Customer Satisfaction Conformance to Product Requirements Characteristics and Trends of Processes, & Products Suppliers DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

8.5.1 Planning for Continual Improvement Plan and Manage the processes necessary for continual improvement (quality policy, quality objectives, audit results, data, corrective/preventive action) DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Continual Improvement Defining, measuring and analysing existing situation; Establishing objectives for improvement; Searching for possible solutions; Evaluating solutions; Implementing selected solution; Measuring, verifying, and analysing results of implementation; Formalising changes. DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Documented Procedures 8.5 Improvement 8.5.2 Corrective Action Review Nonconformities (incl Complaints) Determine Cause Evaluate Need for Action Determine & Implement Action including prevention of recurrence Record Results Review Corrective action Documented Procedures DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

Documented Procedures 8.5 Improvement 8.5.3 Preventive Action Action Implement Action Record Results Review Preventive action Identification Determine Cause Determine Documented Procedures DESCRIBE EACH OF THE ELEMENTS ON THE SLIDE ONE OF THE REQUIREMENTS TO BECOME A REGISTERED LEAD ASSESSOR WITH IRCA IS TO HAVE SUCCESSFULLY PASSED A REGISTERED LEAD ASSESSOR COURSE THIS COURSE IS IN THE PROCESS OF BEING REGISTERED THERE ARE OTHER REQUIREMENTS OF COURSE AND WE WILL BE EXAMINING THESE LATER ON IN THE COURSE BUT TO PASS THE COURSE THERE ARE TWO INDEPENDENT ELEMENTS WRITTEN EXAM 70% OVERALL : 40% IN EACH OF 4 SECTIONS CONTINUOUS ASSESSMENT MARKS AWARDED FOR SOME OF THE WRITTEN EXERCISES AND FOR YOUR LEVEL OF PARTICIPATION, COMMUNICATION AND, MOST IMPORTANTLY, TEAM SKILLS DEMONSTRATED DURING THE COURSE AS WITH EXAM 70% REQUIRED TO PASS EXPLAIN RE-SIT POLICY EMPHASISE HANDWRITING & TIME KEEPING

It’s Team Work !! Lets do it!! Thank You!