CERN IT Department CH-1211 Genève 23 Switzerland t IT Department Website 2011 Overhaul Cath Noble – IT-DI-LCG February 2011

CERN IT Department CH-1211 Genève 23 Switzerland t Overview Motivation Proposal Roles, workflow, training Migration & retirement Prototype Summary 2

CERN IT Department CH-1211 Genève 23 Switzerland t IT website has a problem… Information fragmented and hard-to-find –300+ independent websites Majority based on previous department structures Lots of sites, lots of conflicting information –“Variations on a theme” template make usability difficult and unpredictable Navigation is unstructured & has often disintegrated –Search doesn’t work –Target audience is not clear 3

CERN IT Department CH-1211 Genève 23 Switzerland t IT website still has a problem… Information is unreliable –Content maintenance… hit-n-miss! Owners come, owners go –No archive policy Overall consistency, coherency and usability has been lost. 4

CERN IT Department CH-1211 Genève 23 Switzerland t Overview Motivation Proposal Roles, workflow, training Migration & retirement Prototype Summary 5

CERN IT Department CH-1211 Genève 23 Switzerland t Proposal – our main audiences Analysis of search keyphrases, top URL hits & information-gathering missions show three main audiences 6 1.CERN-wide  New users and visitors  Other departments  Users – general  Users – specialised 2.IT Staff 3.Interested Public Help Access to IT-related Services Information about IT and Dept ‘Internal’ site for IT staff About IT and Dept, Computing at CERN

CERN IT Department CH-1211 Genève 23 Switzerland t Proposal - the aim An official hub/portal for all IT-related communications and services –audience- and service-based architecture complements the Service Catalogue –centralised management of structure Coherent ‘storyline’ in navigation, look&feel –automated wherever possible Reduce manual intervention –regularly maintained Trusted, reliable content Change the way the IT website is managed and hosted. 7

CERN IT Department CH-1211 Genève 23 Switzerland t Proposal – in practice As much official content as possible will be: –migrated and created using Drupal content management system –managed under one address: cern.ch/departments/it/ cern.ch/departments/it/ »provisional URL – to be approved 8

CERN IT Department CH-1211 Genève 23 Switzerland t Overview Motivation Proposal Roles, workflow, training Migration & retirement Prototype Summary 9

CERN IT Department CH-1211 Genève 23 Switzerland t Who? Concrete implementation of new site –New build & initial information structure IT Webmaster –Routine site maintenance & co-ordination IT Webmaster –Drupal backbone Drupal Support Team / OIS 10

CERN IT Department CH-1211 Genève 23 Switzerland t Providing and publishing content –Web Content Team IT Webmaster Service Content Providers - SCP –Ideally your Service Catalogue person –Helpdesk MoD, Secretariat, willing individuals No longer ‘Group Webmaster’ role Who? 11

CERN IT Department CH-1211 Genève 23 Switzerland t Decision on ‘official’ content depends on the Service Owner or GL of SCP –Total flexibility on content Complement Service Catalogue where necessary You have 100% decision over what is published Delegate to SCP for decision –Prototype framework provided for guidance Who? 12

CERN IT Department CH-1211 Genève 23 Switzerland t Content maintenance –Service Content Provider (SCP) is responsible No need to notify the IT Webmaster every time there is an update –IT Webmaster responsible for: Some top level content, general landing pages –IT Webmaster to trigger regular, general maintenance overviews Early stages: “Chase’n’check” the SCPs ~2 months Less frequent with stabilisation of Service Catalogue, SCP familiarity with content maintenance duties Who? 13

CERN IT Department CH-1211 Genève 23 Switzerland t Workflow – new content SCP responsible for content maintenance IT Webmaster to trigger regular content overviews with SCPs SCP creates and populates new pages, adds to permitted menus etc SCP works with IT Webmaster to enhance structure/permissions etc if more advanced requirements IT Webmaster creates initial zone/permissions for new content under cern.ch/departments/it IT Webmaster notified by SCP/SO Feasibility of creating content in Drupal / IT site Appropriate referencing of new content Content validation workflows SCP/SO to decide what official content + information structure desired 14

CERN IT Department CH-1211 Genève 23 Switzerland t Workflow – revising content IT Webmaster to trigger regular content overviews with SCPs Content published Validation/publication of draft passed to either: Service OwnerorSCP SCP updates/creates content, menus etc SCP/SO decision to update/revise content 15 DRAFT

CERN IT Department CH-1211 Genève 23 Switzerland t Drupal Training New site designed to minimise need for SCP training. –Content structure provided – very easy to add content No formal training sessions planned –Informal basic training can be provided by IT Webmaster – community is helpfulwww.cern.ch/entice 16

CERN IT Department CH-1211 Genève 23 Switzerland t Overview Motivation Proposal Roles, workflow, training Migration & retirement Prototype Summary 17

CERN IT Department CH-1211 Genève 23 Switzerland t All “turquoise template” sites –All sites listed under “Additional Information” in the Service Catalogue –Will go to the IT site Reference section 18 Migration – first stage

CERN IT Department CH-1211 Genève 23 Switzerland t All “no-template” sites will follow. 19 Migration – second stage

CERN IT Department CH-1211 Genève 23 Switzerland t Migration - optional Twikis have their own universe In principle will not be touched. However more than welcome to join cern.ch/departments/it/… if desired 20

CERN IT Department CH-1211 Genève 23 Switzerland t 21 “Self-contained universe” or established/branded IT websites will not be migrated Migration - unlikely

CERN IT Department CH-1211 Genève 23 Switzerland t Implement ‘Good Housekeeping’ and Archiving as a policy –Archive sites if of value –Delete if obviously rubbish How? –Archiving options under discussion Identifying sites…. Big task…. T. Bell, A. Wagner, D. Noyes –Content maintenance-tracking possibility in Drupal. Process not perfect but better than what we have now. 22 Retirement

CERN IT Department CH-1211 Genève 23 Switzerland t Overview Motivation Proposal Roles, workflow, training Migration & retirement Prototype Summary 23

CERN IT Department CH-1211 Genève 23 Switzerland t The prototype 24 Respects the CERN graphic charter Complements the Service Catalogue Targeted audiences Automated Consistent global navigation across entire site A working Search

CERN IT Department CH-1211 Genève 23 Switzerland t Presentation title - 25

CERN IT Department CH-1211 Genève 23 Switzerland t Summary A tool: Drupal Site hosted & managed on one address Create a dedicated Web Content Team Working prototype: GLM help needed –Review proposal + prototype –Feedback for improvements –Support the set-up of the Web Content Team Ensure SCP role is taken seriously –The go-ahead to build… 26

CERN IT Department CH-1211 Genève 23 Switzerland t Supplementary material

CERN IT Department CH-1211 Genève 23 Switzerland t When? Drupal 7 released December ’10 CERN Theme D7 version to be stabilised URL to be decided by DG/CO team Initial construction assured by IT webmaster ~2/3 months SCP to build/populate their pages 1 month Go ahead from DHO / final tweaks 2 weeks OIS/Drupal Support / Computer Security OK to go live 1 week Online 28

CERN IT Department CH-1211 Genève 23 Switzerland t Example 29 ?