© Bestoutcome Limited Mike Pryor 25 th March 2015 Change Overload (and how to avoid it)

© Bestoutcome Limited Senior Executive Our web site went down yesterday and I need you to drop everything and get it fixed so it doesn’t go down again How often does this happen to you ? Team Project Manager Ok, but what about the other important stuff you’ve asked me to do ? Leave that for now. Get the web site fixed OK team, new plans (again!) Yippee !!

© Bestoutcome Limited Senior Executive Great work on the web site yesterday. Now, I’ve just seen this great tool which our competitors use and I need you guys to investigate it immediately. The next day Project Manager !!**## Oh, OK By the way, how’s the other stuff going ? Change (Request) overload Team

© Bestoutcome Limited Change bandwidth How much change can one person absorb ? Personal change (buying a new house, a new child, engagement) Business change (store re-fit, new recruits, office move) Macro change (new legislation, elections)

© Bestoutcome Limited Three tensions in all organisations Corporate Strategy Run the Business Change the Business Change bandwidth

© Bestoutcome Limited Avoiding Change Overload 1.Get visibility of what’s going on o Running the business o Changing the business : active and committed projects 2.Build a heat-map of change o Level of change on people o High impact areas 3.Outcome-Driven prioritisation o New ideas, service requests o Gateway process 4.Readiness for change ? o People readiness o Technical readiness 5.Communicate, communicate, communicate o Tell your stakeholders what you’re doing o Listen to what they say Change Overload is costly

© Bestoutcome Limited Key 1 : visibility of the entire portfolio of work In-flight initiatives Proposed and committed initiatives Running the business

© Bestoutcome Limited Key 2 : heat-maps – measuring the change ABC CE Reduce the heat (bandwidth exceeded): load balancing re-prioritising Stakeholder heat- maps also useful

© Bestoutcome Limited Key 3 : Outcome-Driven prioritisation You don’t get into the ‘hopper’ without a valuable idea or request You don’t continue unless the business case is valid and the work is doable Focus on the outcomes, not the outputs New Idea Change Request Gateways

© Bestoutcome Limited Key 4 : readiness for change Is the organisation ready for the change Are your people ready for the change ? Are your new processes ready to be implemented ? Is your new technology ready to be implemented ? Ask all these questions before pressing the button Come and take the Change Challenge on stand 40

© Bestoutcome Limited Key 5 : communicate, communicate, communicate Establish your Drumbeat reporting Remember that communication is two way : 1.From the communicator to the recipient 2.Feedback from recipient that the message has arrived

© Bestoutcome Limited Programme and project consultants, helping you deliver successful change Portfolio/Programme/Project Office (PMO): setup and management Programme and Project initiation and best practices Interim and permanent resourcing PM3 is our flagship solution, a Programme and Portfolio Management tool “developed by practitioners for practitioners” PM3time is our timesheet solution, which can be integrated with PM3 Programme management Apps – come and take the Change Challenge Services Solutions Customers About Bestoutcome Stand 40

© Bestoutcome Limited Questions? Stand 40