1 Web-based Training Web-based Training Tami Siewruk Sales & Marketing Magic

2 Objectives zDefine web-based training zList four kinds of WBT zAnalyze the pro’s & con’s of adopting WBT zSelect the right program/s for your needs zDiscuss & educated others on WBT zFeel confident in discussing WBT with vendors zImplement an action plan zTrain yourself & others to utilize training tools on the web

3 What Is Web-based Training? A technical definition: A technical definition: A form of interactive Computer Based Training that is accessed with a browser and uses intranets, extranets, and the internet as a delivery vehicle. A form of interactive Computer Based Training that is accessed with a browser and uses intranets, extranets, and the internet as a delivery vehicle.

4 Problems With a Technical Definition zTechnology zTechnology is a moving target is “the means to an end” zTechnical zTechnical definitions do not focus on the outcome of training

5 An Educational Approach Is More Meaningful zBased on performance improvement zFocused on TRAINING, that is, filling gaps in skills and knowledge zDesigned to provide a clear specification for the development team

6 Educational Approaches to Describing and Defining WBT zWeb/computer-based training (W/CBT) zWeb/electronic performance support systems (W/EPSS) zWeb/virtual asynchronous classrooms (W/VAC) zWeb/virtual synchronous classrooms (W/VSC)

7 Web Computer-based Training Web Computer-based Training Definition: Definition: Individual learning that is performed and delivered with the use of the web

8 Web Computer-based Training Web/computer-based training: provides learners with performance-based instruction with measurable goals and objectives. Web/computer-based training: provides learners with performance-based instruction with measurable goals and objectives. Types of Learning: Well-structured problems that require transferring knowledge, building comprehension, and practicing application of skills. Instructional Techniques: Drill and practice, simulations, reading, questioning, and answering. Example: A program that teaches leasing professionals the basics of leasing.

9 Electronic Performance Support Systems Definition: Just-in-time training focused on problem-solving, scientific, experimental and project methods

10 Electronic Performance Support Systems EPSS: provide learners with practical knowledge and problem-solving skills in a just-in-time format. EPSS: provide learners with practical knowledge and problem-solving skills in a just-in-time format. Types of learning: ill-structured problems that require analysis and synthesis of elements, relationships, and organizational principles to produce solutions. Types of learning: ill-structured problems that require analysis and synthesis of elements, relationships, and organizational principles to produce solutions. Instructional techniques: problem-solving, scientific method, experiential method, project method. Example: A system that teaches service technicians to troubleshoot an A/C problem or newly hired employees how to fill out forms.

11 Virtual Asynchronous Definition: Educational events that take place independently in time. Educational events that take place independently in time. A learning exchange between students & facilitators that is delayed by minutes, hours or days.

12 Web Virtual Asynchronous Classrooms WVAS: provides group learning opportunities in an environment in which the learners and facilitator are online at different times. WVAS: provides group learning opportunities in an environment in which the learners and facilitator are online at different times. Types of learning: ill-structured problems that require application, analysis, synthesis, and evaluation to produce new ideas, plans, or services. Instructional techniques: experiential tasks, group discussions, team projects, self-directed learning, discovery method. Example: managers learn how to write a marketing plan.

13 Tools of a Web Virtual Asynchronous Classrooms (W/CBT,w/EPSS) (W/CBT,w/EPSS) y yList serve yThreaded discussions yQuizzes/tests yHypertext/hypermedia hypertext documents

14 Virtual Synchronous Definition: Definition: Educational events that take place in real time. Educational events that take place in real time.

15 Web Virtual Synchronous Classrooms Virtual synchronous classrooms provide collaborative group learning in a real-time environment. Virtual synchronous classrooms provide collaborative group learning in a real-time environment. Types of learning: ill-structured problems that require the synthesis and evaluation of information and shared experience to produce new ideas, plans, or products. Instructional techniques: dialogue and discussions, problem solving, and maximum interaction. Example: A group of on- site employees learns how to handle difficult residents.

16 Tools of Web Virtual Synchronous Classrooms zShared applications zVideoconferencing zAudio-conferencing zChat rooms/instant messaging zOnline white boards zQuizzes/polling

17 Benefits of Adopting WBT? zReduced travel costs zImproved timing of delivery zImproved control of revisions zIncreased consistency of training experience zIncreased availability of training & refreshers zExtended use of existing hardware

18 Limitations of Adopting WBT? zRequires substantial infrastructure zRequires learners to adapt to new learning methods zRequires course development effort by a team zRequires the management of resources beyond the training organization

19 Select the Appropriate Type of Program/s zIdentify performance gaps zClarify the domain zDetermine the level within the cognitive domain(s) zSelect instructional interactions zConsider the infrastructure

20 Identify the Performance Gap zDetermine if there is a performance gap zIdentify the skills and knowledge learners must gain zState your training goal

21 Which Domain of Learning Fits Your Goal ? Which Domain of Learning Fits Your Goal ? Psychomotor Attitudinal Cognitive Adapted from W. Dick & L. Carey, The Systemic Design of Instruction, 1995.

22 Effective & Ineffective Domains Psychomotor Attitudinal Cognitive Adapted from W. Dick & L. Carey, The Systemic Design of Instruction, 1995.

23 The Cognitive Domain Evaluation Synthesis Analysis Application Comprehension Knowledge Adopted from B. Bloom & D. Krathwohl, Taxonomy of Educational Objectives, Handbook 1 : Cognitive Domain. London: Longman, ILL-Structured Highly Structured

24 Infrastructure Considerations zBandwidth zAccess to network (Internet, intranet, extranet) zStandardization of browsers zCorporate polices regarding plug-ins, firewalls, and dial-ins zSupport services and maintenance

25 Summary zIdentify performance gaps zClarify the domain zDetermine the level within the cognitive domain(s) zSelect instructional strategies zConsider the infrastructure zDetermine if web-based training is an effective solution

26 Resources The following URLs show examples of the four types of WBT programs: The following URLs show examples of the four types of WBT programs: zComputer-based training ml zElectronic performance support systems zVirtual asynchronous classrooms zVirtual synchronous classrooms

27 Resources z Computer-based training U/go/frog/menu.html

28 Resources zElectronic performance support systems

29 Resources zVirtual asynchronous classrooms

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31 Resources zVirtual synchronous classrooms

zVideo Conferencing Data conferencing