Presenters: Brian Diggs Huong Vu Tejaswini Mogal

 Company Background  Business Concerns  Project Request  Business Proposition  Business Requirements  Business Constraints  Value Added

 Established in 1990  Clientele composed of small businesses and personal banking checking and savings accounts  Our customer base is in the Greater Houston and Clear Lake area with several branches in the Galveston, Webster, and Texas City area.

 ABC Bank current operations only allows customers to make deposits/withdrawals at their local branches.  The bank itself does not have ATMs. ◦ Customer has to pay a nominal fee to withdraw their money using the external ATM vendors.  This mode of operation is inconvenient to customers and not efficient for the business. ◦ Cons  Customers have to come into the bank and manually fill out deposit/withdrawal slips  Bank processing time of customer information is far behind their competition due to the fact that they can only service their customers through the traditional methods  Customers out of town don’t have the ability to access their account information.

 Cre8tive Solutions Consulting Firm LLC.  Project Sponsor: James Enkenlible  Position: Senior IT Project Manager   Phone: ext-911

 Provide customers with the ability to execute transactions (access banking information, withdraw cash, deposit money) from remote locations through the use of automated teller machine (ATM) machines.  Give customers the ability to check account information using an automated phone system.  Offer free Mobile Banking System (MBS)

 Identify hardware/software to be used for the ATM  Identify locations where the ATM will be placed  Determine what security measures need to implement ◦ Customers security ◦ Account protection ◦ Cash handling transactions  Establish maintenance requirements  Determine the networking system requirements

 Time  Money resource  Human resource  Supplier management  Security integrity

 The ATM services give ABC Bank the ability to do more business in more places at any time simultaneously  More customers added  more money put into banks  profit increases  Saves manpower  decrease wasted time  profit increases