Resolving Conflicting Information - C Codes Cathy Shell Lees-McRae College 1

2 C Codes: are triggered by the CPS when database match results require resolution by the school. C Flags are printed on the ISIR / SAR next to the EFC.

Database Matches 3 Social Security Administration Department of Homeland Security Selective Service Department of Justice National Student Loan Data System Department of Veteran Affairs

Social Security Administration Verifies the SSN of the student and the student’s parent(s): that it’s the correct number, matches the name and DOB, and does not belong to a deceased person. Verifies U.S citizenship of the student. 4

Department of Homeland Security Verifies a student’s eligible noncitizen status using both automated primary and secondary confirmation processes. 5

Selective Service Verifies registration of eligible males with the Selective Service. 6

Department of Justice Match will identify those students who are ineligible due to the court’s sentencing in a conviction concerning drug distribution or possession. 7

National Student Loan Data System Identifies students with a default. Identifies students with overpayment / potential overpayment status (Pell, FSEOG, Perkins, ACG, National SMART, TEACH. Confirms student’s eligibility for Title IV funds Ensures aggregate / annual award limits are not exceeded 8

Department of Veteran Affairs Verifies veteran status, if student has indicated they are a veteran on the FAFSA 9

Comment Codes: Social Security Administration COMMENT 146 COMMENT 63 COMMENT 64 10

Social Security Administration Resolutions COMMENT 146If U.S. citizen, student should provide birth certificate, passport, or other documents to prove citizenship. If an eligible noncitizen, student should correct questions 14 and 15, providing a valid Alien Registration Number. 11

Social Security Administration Resolutions COMMENT 63Student has submitted a correction to verify his/her date of birth, but the SSA records remain unchanged. Student must provide proof of date of birth to the school 12

Social Security Administration Resolutions COMMENT 64Student has submitted a correction to verify his/her name, but the SSA records remain unchanged. Student must provide documentation explaining the discrepancy in name (marriage certificate, court order, etc.) 13

Comment Codes: Department of Homeland Security COMMENT 144 COMMENT 141 COMMENT 142 COMMENT 46 COMMENT 105 COMMENT

Department of Homeland Security Resolutions 15 COMMENT 144View match flag on Secondary Confirmation when received. Secondary confirmation will automatically be conducted by DHS on applicants not matching during primary confirmation. Results will determine subsequent steps to follow.

Department of Homeland Security Resolutions COMMENT 141Determine why citizenship status was changed. Resolve any conflicting documentation. Proof of citizenship may be needed from student 16

Department of Homeland Security Resolutions COMMENT 142If an incorrect Alien Registration Number was provided by the student, or no number was provided at all, student should make corrections to the SAR/ISIR and resubmit for processing. 17

Department of Homeland Security Resolutions COMMENT 46Begin the paper Secondary Confirmation process using the G-845. Student must provide school with documentation to submit with G-845. DHS will notify school on status of submitted documentation. 18

Department of Homeland Security Resolutions COMMENT 105A system-generated ISIR will be processed within 10 business days. Schools should, but are not required to, wait for this ISIR before starting the paper Secondary Confirmation process. 19

Department of Homeland Security Resolutions COMMENT 109Paper Secondary Confirmation using the G-845 if required. 20

Comment Codes: Selective Service COMMENT 30 COMMENT 33 COMMENT 57

Selective Service Resolutions COMMENT 30Student must register. Must provide confirmation or Be eligible for waiver / exemption 22

Selective Service Resolutions COMMENT 33Student can make corrections to SAR/ISIR and submit for processing If student if over age 26, he must contact Selective Service for documentation of his registration status 23

Selective Service Resolutions COMMENT 57Student must register. Must provide confirmation or Be eligible for waiver / exemption 24

Comment Codes: Drug Conviction Question #23 COMMENT 053 COMMENT 054 COMMENT 056 COMMENT

Drug Conviction Question #23 Resolution COMMENT 053Student is ineligible to receive federal financial aid if this response is left blank. This question must be corrected. 26

Drug Conviction Question #23 Resolution COMMENT 054Student is not eligible for federal aid until ineligibility period expires between and

Drug Conviction Question #23 Resolution COMMENT 056Student is not eligible for federal aid. If student provided an incorrect response to question 23, he/she should follow the directions in the comment text to make changes. 28

Drug Conviction Question #23 Resolution COMMENT 058Student is not eligible for federal aid. If student provided an incorrect response to question 23, he/she should follow the directions in the comment text to make changes. 29

Comment Codes: National Student Loan Data System COMMENT 115COMMENT 116 COMMENT 124COMMENT 132 COMMENT 133COMMENT 134 COMMENT 135COMMENT 136 COMMENT 138COMMENT 254 COMMENT 255COMMENT 256 COMMENT

National Student Loan Data System Resolution COMMENT 115 (Discharged Loans) COMMENT 116 (Bankruptcy Status) Refer to the Federal Student Aid Handbook, Volume 1 – FSA Handbook: Student Eligibility, chapter 3. 31

National Student Loan Data System Resolution COMMENT 132Student may need to contact ED to make satisfactory repayment arrangements. If loan has been repaid, student must obtain documentation to verify paid status of defaulted loan. 32

National Student Loan Data System Resolution COMMENT 132(Default) COMMENT 124 (Agency Contact Information) Student will need to contact GA, DLS, or EDR to make satisfactory payment arrangements. If loan has been paid, documentation must be obtained to verify paid status of defaulted loan. 33

National Student Loan Data System Resolution COMMENT 135 COMMENT 136 These comments accompany Comment 132. Resolution required. 34

National Student Loan Data System Resolution COMMENT 133(Overpayments of FSA) COMMENT 134(Default & Overpayment) COMMENT 138(SSN & Name don’t match) Resolution required. Will be accompanied by Comment Codes to indicate which Title IV program has the overpayment status. 35

National Student Loan Data System Resolution COMMENT 254 (Loan limits) COMMENT 255 COMMENT 256 COMMENT 260 Resolution required. Students receiving these codes are ineligible to receive further Title IV assistance. 36

Comment Codes: Department of Veterans Affairs COMMENT 162 COMMENT 173 COMMENT

Department of Veterans Affairs Resolutions COMMENT 162Student should contact the regional VA office to have VA records updated. FAA can collect DD214 to show proof of veteran status. Correction must be made by the student if he/she is truly not a veteran. 38

Department of Veterans Affairs Resolutions COMMENT 173Student can provide copy of DD214. Student should also contact the regional VA office to have records updated. Correction must be made by the student if he/she is truly not a veteran. 39

Department of Veterans Affairs Resolutions COMMENT 180Student must provide school with documentation showing upcoming release orders for a military branch. 40

FAA “Must” C Codes Potential Overpayment COMMENT 020COMMENT 038PELL COMMENT 039COMMENT 041 COMMENT 042COMMENT 043 COMMENT 010COMMENT 065FSEOG COMMENT 066COMMENT 067 COMMENT 077COMMENT

FAA “Must” C Codes Potential Overpayment COMMENT 086COMMENT 090 PERKINS COMMENT 100COMMENT 101 COMMENT 102COMMENT 107 COMMENT 240COMMENT 241ACG COMMENT 242COMMENT 243 COMMENT 244 COMMENT

FAA “Must” C Codes Potential Overpayment COMMENT 261COMMENT 262 NATIONAL COMMENT 263COMMENT 264 SMART COMMENT 265COMMENT 266 COMMENT 289COMMENT 290TEACH COMMENT 291COMMENT 292 COMMENT 293COMMENT

Tools Available 44 SAR Comment Codes and Text ISIR Guide Federal Student Aid Handbook

Questions or Comments ?? 45